This is more a cry for help than a complaint. I've tried several times to reach ShopGoodwill customer service, but in vain. I'm in Rome, Italy, until july 9, and had assumed that, were I to win the auction for the Vionic sandals, I could easily pay for them online, with PayPal, as I usually do. But it turns out that I can't reach shopgoodwill.com at all. Every time I try, I get a message saying that shopgoodwill.com refuses to connect. No idea why, but I assume it has something to do with being in Europe, since something similar happened with another online retailer, which emailed me to promote a sale, but then, when I tried to shop, said its site was unreachable by European customers----even thought I'm the same American customer I've been all along, using the same 10-year-old American Dell laptop I always use.
I have no way to find out whether I won this auction or not but I'm afraid that, if I did, I won't be able to pay for it until it's too late, since I won't get home--and be able to log into www.shopgoodwill.com until July 9.
I'd be grateful if someone would check to see if I won the auction for the size 11 sparkly black two-velcro-adjustable-strap Vionic sandals and, if I did, let me know by email how I can pay for them. (Also, why won't shopgoodwill let me connect to its website? I'm only a temporary European, after all.)
Thanks very much!
2208 Wallace St.
Philadelphia, PA 19130