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Shopee

Shopee review: Customer service

M
Author of the review
12:06 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Good day!

I am reaching out to you as my last resort as the Customer Service team of Shopee Philippines is of no help. A supervisor has just disconnected with me, her name is Faye. I do not know what the last name initial is, because they would not give it to me. And as of this writing, I am online with one of the Account managers, her name is Darlene who is worse than Faye. She's been so inconsistent with the information she's giving me.As a back story, my item has been in the delivery hub since Feb 3 and until now has not been assigned to a delivery personnel. I contacted the customer service on Feb 4 and asked them to escalate. The rep told me she would create a ticket. I followed up the next day only to find out that no ticket was created. I then asked for a supervisor and that's when I got Faye, She told me to hold and she'd check the previous conversation with the agent and then she did not get back and disconnected with me. I then got Darlene, a manager who's been telling me lies starting with telling me that they can't do anything because it's a courier issue. Again, it has not been assigned a courier yet or a delivery personnel. Reaching out to you to make this right as I don't know who else to get this concern to. I am planning to file a complaint too to the Consumer Trade and Industry Desk for all the inconvenience. I have been on the line with Darlene for almost 3 hours accomplishing nothing.

Reference number: [protected]

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  1. Shopee Contacts

  2. Shopee phone numbers
    +65 62 066 610
    +65 62 066 610
    Click up if you have successfully reached Shopee by calling +65 62 066 610 phone number 35 35 users reported that they have successfully reached Shopee by calling +65 62 066 610 phone number Click down if you have unsuccessfully reached Shopee by calling +65 62 066 610 phone number 59 59 users reported that they have UNsuccessfully reached Shopee by calling +65 62 066 610 phone number
    Singapore
    +62 213 950 0300
    +62 213 950 0300
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    6%
    Confidence score
    Indonesia
    +60 322 989 222
    +60 322 989 222
    Click up if you have successfully reached Shopee by calling +60 322 989 222 phone number 85 85 users reported that they have successfully reached Shopee by calling +60 322 989 222 phone number Click down if you have unsuccessfully reached Shopee by calling +60 322 989 222 phone number 66 66 users reported that they have UNsuccessfully reached Shopee by calling +60 322 989 222 phone number
    13%
    Confidence score
    Malaysia
    +886 266 366 559
    +886 266 366 559
    Click up if you have successfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have successfully reached Shopee by calling +886 266 366 559 phone number Click down if you have unsuccessfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have UNsuccessfully reached Shopee by calling +886 266 366 559 phone number
    Taiwan
    +66 20 178 399
    +66 20 178 399
    Click up if you have successfully reached Shopee by calling +66 20 178 399 phone number 9 9 users reported that they have successfully reached Shopee by calling +66 20 178 399 phone number Click down if you have unsuccessfully reached Shopee by calling +66 20 178 399 phone number 8 8 users reported that they have UNsuccessfully reached Shopee by calling +66 20 178 399 phone number
    6%
    Confidence score
    Thailand
    +84 19 001 221
    +84 19 001 221
    Click up if you have successfully reached Shopee by calling +84 19 001 221 phone number 6 6 users reported that they have successfully reached Shopee by calling +84 19 001 221 phone number Click down if you have unsuccessfully reached Shopee by calling +84 19 001 221 phone number 5 5 users reported that they have UNsuccessfully reached Shopee by calling +84 19 001 221 phone number
    9%
    Confidence score
    Vietnam
    +63 28 805 200
    +63 28 805 200
    Click up if you have successfully reached Shopee by calling +63 28 805 200 phone number 206 206 users reported that they have successfully reached Shopee by calling +63 28 805 200 phone number Click down if you have unsuccessfully reached Shopee by calling +63 28 805 200 phone number 158 158 users reported that they have UNsuccessfully reached Shopee by calling +63 28 805 200 phone number
    13%
    Confidence score
    Philippines
    More phone numbers
  3. Shopee emails
  4. Shopee address
    5 Science Park Drive, Shopee Building, 118265, Singapore
  5. Shopee social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 08, 2024
  7. View all Shopee contacts
Shopee Category
Shopee is ranked 11 among 1606 companies in the Online Shopping category