Shopee review: Banned / suspended account 51

My account and spaylater got restricted last November 2021 and their reason was "voucher abused" and "multiple account". Tried to contact their customer service but they kept on being vague. I was so frustrated so I filed a complaint to DTI and shopee( sent an email with file explaining in detail what happened with screenshots). DTI gave them 2 days to settle with me. After 2 days, shopee confirmed that they lifted my account suspension (no explanations included). I was able to use my shopee account again but not spaylater. I didn't push to reactivate this since I'm already tired complaining haha. My tip probably for users who want to send an appeal: (1) Be very detailed on what happened, provide concrete evidences such as screenshots of your activity in the app and conversations with shopee. (2) Point out those alleged violations thrown, that you need explanation and challenge them. Plus points if you can make it sound like it's their systems fault (I was only fortunate because I'm on IT industry). (3) Specify and elaborate what's their possible violations (I spend time scanning violation of consumer act of Phils. I didnt read the whole but only find sentences related to my complaint and use it against them).

Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. And know what? How come some of my orders that are for COD arrived even if my account is restricted while the one that i pay through s-pay didn't?. I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. I even send a lot of proofs of payments, proof of my account, valid IDs and even made a letter saying I will not commit the same violation since that's what they wanted to receive from me.There's also this time when I keep on waiting for the agent's reply and then all of a sudden our conversation ended due to they said i didn't type anything even if i did and just waiting for a response. I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed.

same here... got banned without a reason... call center ain't give amy reasons... send emails... bla bla bla... spending almost 3k monthly buying things from shoppe so i didn't have to going out... welll... bye bye shopee... hi lazada... need time to understand lazada... total different from shopee

You might not get banned only if you have verified your acc. Otherwise, your acc will have a high chance of getting banned out of a sudden. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). CS will just do [censored]. They can't even answer why you got banned. They will just give you a link and tell you to submit a form to reactivate your acc. Personal experience. Trust it or not, it's up to you. Shopee sucks, a lot!

I went as far as filing a complaint witht the DTI Philippines.

Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. They refused to explain which vouchers were misused and how. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. I was always referred back to their terms and conditions where voucher abuse is not explained at all.

At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith?

In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute.

Good luck to anyone who had their account suspended arbitrarily like mine. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. Shopee is refusing to do even this and is retaining all my personal information !

Hello I'm a buyer in Shopee. How to pay Spay? I have to pay for the month of May and my account is Restricted. I cannot access my account. How will I pay for my outstanding balance in Spay?

Hello. My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". Their service is terrible. You can "appeal" but they won't even unsuspend my account. They can't even explain the specific reason how the violation occurred. They can't even show some proof hiding behind data privacy excuses. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. Instead of admitting their violation detection is faulty, fix it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits. They deserve a class action lawsuit

File a complaint to DTI, DTI will send you a form.. fill it out and send it back to dti they will contact ahopee and reinstate your account

I got ban yesterday. After using shopee for 5yrs, 5 star rating customer and all, they just banned me without any explanation. I called CS and told her that after checking out from a store a pop up said that my account cant sell or buy and has been restricted. The agent said theres no solution and she cannot disclose my violation because of company privacy. So what to do now? I think they just hate the idea of people earning credits easily.

Same situation. Not to mention, their customer service sucks! From the replies, grammar, and robotic macros. I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! I'm so disappointed in them, to be honest. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account.

Unfortunately they won't unban you. My platinum tiered account also suffered the same fate. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. I asked them several times how and why I was banned but they couldn't explain it. After several exchange of emails they told me that my offense now is fake order creation and free shipping abuse. I kept asking why and how that happened but still no reply until now. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. I still can't believe that they will ban my 4yr old account just like that.

Same situation, I just put a complaint up here too. (Shopee — 1-strike banning and coins nullifying for using shopee app on physical android x86 device/laptop)

I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). Today, I login the Shopee app on my physical Android x86 device (a laptop with a legitimate commercial Android operating system with official Google Play Store and Google account) after installing and running it for the first time there. There was no warning and anything unusual in the app. However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. Just like that bam! & snap!, without any warnings and recourse, effectively a 1-strike ban. I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. Secondary is their customer support is rather superficial as well as their software or business logic is really suspect. In the end, in a few minutes I am banned from my long time account with a tiny existing coin balance of around 6700 coins translating to around 30 US cents. Well good-ridden of Shopee then. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins.

I just had the same issue. I filed a complaint already. Will wait for their reply.

I got banned today too, and just as soon as I loaded my shopeepay. grrr