MyCozyBoots
reviews and complaints

I ordered the wrong size for my daughter and when I contacted them to ask if I could make an exchange, they ignored me completely. I've emailed them and used the chat on their website and have yet to receive a response after 1-week. I would be as angry if I didn't pay nearly $100 over the retail value of the slippers I ordered.

My order number is 36738

I contacted them via email on 12/24

In November, I bought a pair of UGGS Mini ll chestnut size 7 for my daughter's Christmas gift. When they came, they were the wrong color. I tried calling the company for days, but couldn't get through to anyone. I left lots of phone and email messages, but got no response. When I threatened to write a bad review, they finally replied and insisted that the boots were the right color. But they're not. I started the return process and asked if I could send the boots back for free since they charge $20.00 for returns. I asked over and over again, and even sent more photos, but they kept saying no. They claimed that the boots fell within the acceptable range of color variation. In the end, I gave in and paid the return fee. I sent the boots back and got a refund for what I originally paid.

I bought some men's ascot slippers in chestnut color from MyCozyBoots on 12/24. After I got the order confirmation, I noticed that they mentioned the color as brown instead. I tried messaging the company right away, but they didn't reply. I called my credit card company to cancel the transaction, but they couldn't help me. They gave me a phone number . I tried calling and emailing them. After a few days, I received a pair of black slippers. The tag and the box had a red line crossed through the UPC. I'm not sure if these are genuine. I asked for a full refund and a prepaid label to return them. I called the number again and left messages. When I called anonymously, a lady answered and said I dialed the wrong number, then she hung up on me.

I bought two pairs of Ugg boots from mycozyboots for Christmas presents. When I got home, I received a sketchy package from ebay (seller not visible). The package had multiple tapes and paper patches on the box, and the handwriting looked unprofessional, which made me suspicious. Inside the box, there were two more boxes. When I opened them, I noticed that the "ugg" paper on the boots was crumpled and used. The boots themselves looked fake. I had ordered size 8 in both pairs, but they were much bigger than my size 8 Ugg slippers. It was obvious right away that they were fake. The "ugg" box had labels that had been peeled off and replaced with smaller labels, showing where the old stickers used to be. It's unbelievable! I spent $269.60 on these boots and now I can't give them as gifts. I will keep fighting until I get my money back for this fake product, and I'll also warn others not to use their site!

I bought some boots from this company that says they sell real UGG boots. But the last two pairs I got were fake, and I had to send them back on my own dime. They only give store credit, so I had to keep trying to get real UGG boots from them. My latest order used up all my store credit, but guess what? They're fakes too! I have pictures of the labels inside the boots I ordered and the ones they sent me. The labels on the back of the boots don't even have the registered trademark next to the UGG name. I emailed them and said I want a full refund, and they should pay for the return shipping this time. But they only offered me store credit again. This was a big purchase, almost $200. The first time I bought from them it was over $300, I think. I told them I'm going to report them for selling fake UGG boots. I hope you can help me get my money back. Thanks!

I ordered a pair of boots on May 9. I sent an email to the company at "[protected]@mcozyboots.com" on the same day to cancel my order, but they didn't review my email and shipped the order anyway. The boots arrived on May 11. On May 11, I emailed the company again at "[protected]@mcozyboots" to request a return for the boots, but they didn't reply to my email. It's really frustrating because they only accept returns within 14 days, and they're not helping me return the boots I ordered on May 9. I can't access the refund page because it keeps saying I entered the wrong order number or email, even though I entered the correct ones. The company doesn't provide a phone number to call for return issues. I only have 14 days from May 9 to return the boots. I want the company to give me a return authorization and the shipping address so I can send the boots back and get a full refund.

On 12/27, I emailed MyCozyBoots.com to ask if they would swap a pair of size 8 $130 grey Ugg boots that my brother gave me for Xmas. I wanted to do the swap without involving my brother, so I checked with them to see if they could handle the exchange even though I wasn't the original buyer and didn't have the original order numbers and stuff. MyCozyBoots emailed me back, saying they could handle my request and told me to include the details of the desired exchange in the box with the too-small size 8 boots. I did that and paid for the shipping of the boots to be exchanged. I have the receipt that says my boots were delivered on 1/7. Since then (now 2/26), I haven't heard anything from them. No boots. No email. During this time, I've written 3 follow-up emails - always including the whole email thread so they know the history of our deal - and I haven't gotten any response. I'd be happy with either getting the boots I asked for or getting a store credit.

On 3/1, I ordered a pair of ugg chevonne boots in size 7 from MyCozyBoots for $60.99. I got my order on 3/5, but the boots were too small. So, I contacted the company right away and asked to exchange them for a size 8. They emailed me back and said they approved the return/exchange. They gave me return information (RMA# 86X2G3WJ) to include when I send the boots back. I shipped the boots back within 5 days and paid for the shipping myself. I also gave them the tracking information as they asked. They said they would review the return/exchange and let me know if it was accepted or denied. But I never got any confirmation, and I never received the size 8 boots I wanted. It's been about 5 or 6 weeks since they got my return, and I've emailed them 7 times asking for information about my order/return, but they haven't responded. I'm really upset and frustrated with this company. I just want my money back for the return or the size 8 boots that I never got.

I got a pair of black mini Bailey bow boots from MyCozyBoots, thinking they were real. But when I took them to the Uggs outlet store, they confirmed that they were 100% fake. I chatted with the company and they told me that businesses pay the ComplaintsBoard.com, claiming it's a scam. I have screenshots of the chat to prove it. They said I have to pay for the return shipping, even though I used an installment plan with Afterpay. I asked Afterpay to cancel the loan and give me a refund right away because I don't want to give any more money to these shady people. I also filed a complaint with the fraud department of the Federal Bureau of Investigations against them. I also bought package protection for 98 cents, and they refunded it on the same day of delivery without me asking. But before the delivery, they said I couldn't purchase package protection after buying the boots. Nothing said I couldn't, so they should have let me. Now Afterpay says to contact the merchant, but they won't respond. Buyers, be careful! Don't buy anything from this company, it's all counterfeit.

I brought a pair of boots December 3rd. On the website it advertises that returns have been extended for the holidays. When trying to do a return it does not allow me too saying it’s been 17 days but the boots came later than expected and also they are way to small. These boots are not real they are horrible quality, came in a messed up box, no receipt, has Chinese writing in the tags so obviously they are not real. Non of my real uggs are like this! These are extremely small so that’s a sign itself these are fake! Because all my other real uggs that I own fit normal in that size. I really would like a refund this is ridiculous! All of this for some fake boots!

I bought a pair of boots from the company after being prompted by text offering a discount of 10%. I followed the link on the text and gave credit card info to complete the sale. I was told that a confirmation email was going to be sent and credit card will not be charged until order is shipped. 4 days later, I still have not gotten any confirmation email but my credit card was billed minutes after the transaction. I called the number provided on the credit card transaction. The lady who answered did not identify the business and when I asked for My Cozy Boots (the name of the company), she hung up. I tried calling multiple times after but no one answers. The address provided on the credit card transaction is a private house. I cannot help but think this is a scam and that my credit card is now compromised

I purchased a boots with Mycozyboots.com on April 21st I did not receive the item until April 28th. During this time i got ill and didnt open my package until about almost 2weeks later. When i tried the boots on it did not fit and there was no receipt in the package. I went on there website on May 12th and thats where i saw they had a 14 day return policy (from receipt). The 12th was my 14th day but when i tried to process the return it said i couldn't because i had missed the window. This is incorrect they started counting 14 days from before i even received the package. I emailed the merchant 4 times and to date no response.I have my receipt which shows that i had 30days to return. The merchant changed it to 14days and never notified. The merchant didn't honor there policy and have not attempted to resolve this matter.

I order online a pair of boot on the 26th of the month and paid for express shipping to receive it within 2-3 days. I received notification that it was in my area on the 28th and would be delivered on time the next day. I later received notification it would not be delivered due to a mechanical issue at UPS. I didn’t receive it until on the 1st off the following month. I reached out to MyCozyBoots to request a refund and was told they couldn’t refund ge to contact UPS. I did as I was told and reached out to UPS who told me that MyCozyBoots would have to reach out to their billing department to request the refund. I forwarded the email information to MyCozyBoots who again told me I had to contact UPS. I am getting the run around about being refunded for the expedited shipping and cannot get any assistance with getting the matter resolved. They should not be allowed to keep the funds if the company they use to rush items is not able to adhere to what they request be done. I could have understood if it was just a delay in processing, but the items were here I wasn’t allowed to pick them up sooner and now I am suppose to deal with paying an additional cost for something I did not get. If all it takes is for them to contact UPS’s billing department on my behalf to get reimbursed why they wouldn’t do that doesn’t make sense. I wasn’t asking for a full refund but for them to reimburse the shipping cost that I should receive due to no fault of my own. I will never purchase from this company again and hope that everyone will take heed to doing business with them in the future. ComplaintsBoard.com I hope that you are able to assist with getting this matter resolved.