Shell reviews and complaints 1
View all 1176 complaints
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Shell has left an official reply on this complaint.
Shell - the lack of the customer service and ignorance about safety issue.
Hello,
I would like to let you know about the incident at the shell gas station at 4001 n. Laramie, chicago il 60641 on sept. 01.2023. I was getting gas and when I was done, for some reason the pump didn't stop and the gas was splashing all around. I was soaked in gas. Pressed the assistance button and when nobody came I went inside. I told about the incident. I was in big shock. Nobody showed any interest in the customer well-being and the place safety.
Resolved
This complaint has been resolved automatically due to user's inactivity.
Shell customer support contacts
We take your concerns seriously and we apologize for the inconvenience this has caused you. Rest assured, we will share this feedback to the station operator for appropriate action. - Shell Customer Care
We have received your comment. Thank you!