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1.6 1175 Reviews

Shell Complaints Summary

167 Resolved
1008 Unresolved
Our verdict: With Shell's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Shell reviews & complaints 1175

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11:07 am EST
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Shell irrespective of service

I'm A Sathish residing at ambattur, I will waiting fill the petrol at ambattur industrial estate north wing shell pertol pump on 17/12/2022 around 9.pm (opposite of aavin factory) I waited 10 minitues for fill power petrol beyond the customer, he filled petrol that customer after filling he went to unlead petrol pump row, then he told sir please jion this que ,already waste my time 10 minitues and again should I waste my time, please take necessary action that service man and warn to him in future don't to like that,

Thanking you,

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10:16 pm EST
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Shell Customer service

Dec 5th 2022 1:15 pm I called customer service because I was having issues trying to get my rewards at the pump when I was using my Shell credit card. I spoke to an agent named Nicole she refused to give me her Id number, that is all the info I have on her. I gave her all of my information, with the most current card and she just focused on the cards that were closed. I gave her the specific card number I was having a problem with and she began being rude and very unprofessional. I asked to speak with a Supervisor and after 45 minutes I was transferred to one named Jennifer same date 1:55 pm. I informed her on how unprofessional and rude Nicole was and she brushed it off. I asked for her employ number and if the calls are being recorded and who I should call to file a complaint, she informed me that it could only be done by mail then hung up on me. I have been a shell customer since 2015 and I thought the valued customers, but after this experience I realized they don’t its very disappointing.

I was calling because for the last 2 months I haven’t been able to get my rewards when using my credit card. The previous month they told me it was straightened out and to this date it is the same problem. I don't think I need to be on should have to call all the time, let alone be on the phone that long.

Desired outcome: I would appreciate a response, I would like an apology, I would like too know if it is company policy to only give first name's with no ID# to identify bad employee's.

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6:11 pm EST

Shell Fuel

Put fuel in a number of times and when complend got absolutely abused and shouted at so much it scared me into ringing the police station and even they were discuted by the staff my car is digital and in no way faulty I have a crime number and receipt of my last episode at the garage would just like my money back please and I never go to a shell garage again thanks me vincentcook 123 redlam blackburn bb2 1un [protected]

Desired outcome: Money back or fuel paid f

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Update by Vincent Cook1
Nov 12, 2022 5:50 pm EST

I put £20 of diesel in my car Never got what I paid for and when complend got absolutely abused so I even contacted the police and they were disappointed with the result and sevics of the staff my clock is totally fine and fault free this has happened a number of times which drew my attention to the problem and am 100%

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3:17 pm EDT

Shell Oil change

11/3/2022

Shell Rapid Lube

1975 Ruben Torres

Brownsville Texas 78521

[protected]

$89.99

I pulled up to get an oil change, the price was 54.99 but then a man said it would be 89.99,

no more than 10 minutes and he said it was ready.

I drove off and when I got home the oil light was still on.

I checked it and the same oil filter was still on and had not been replaced.

I would like my money back put into my Credit Card I used for this transaction.

Desired outcome: I would like my money back

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12:46 pm EDT
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Shell Service station 1545 NE 181st and Halsey Gresham/Portland Oregon 97230 scam fraud

I used a shell gas station located at 181st and Halsey in Gresham / Portland Oregon. I knew something was odd when the attendant slid my card against his pants pocket. I asked what he was doing? he stated he almost dropped my card I only got $30.00 of gas because I use a service station within blocks of my home. within 40 minutes I had my first fraud charge of $60.00 on my credit card at another shell gas station, I called the bank and informed them of the fraud they said it was pending and to call the station which I did they said it's only a hold that shell puts on my card. within another hour I got my second fraud charge on my credit card at another shell station. I called the bank again and they told me to call the service station which I did I was assured it would just not process by the manager and to bring my bank statement proof to them to get it removed. the manager who was named sonny told not to worry if it falls off, I brought my bank info to them a second time, but the manager Sonny was a totally different person then before. after 5 more fraud charges all at different shell stations I was sure this is a skimming scam at that shell station. I have warned all I know and posted many reviews on all social media to not buy gas there and that shell is getting used as a fraud cover for this gas station. you definitely should look into this because shell corp just paid out over $200 for fraud that your own employees committed against your own company.

Desired outcome: Shell credited over $200.00 for fraud employees got gas or cash on fraud they committed against their own company. look into the station and shut it down.

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4:39 pm EDT
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Shell Car wash refund

Purchased a car wash along with filling my gas tank at a Shell gas station on 10/16/22 @ 03:59:39 ([protected]) located at 1001 Aviation Blvd., baltimore Maryland ZIP Code, 21240. The car wash was not working and I was told by the cashier that I have I’ve just seven days to use the car wash credit and which I had paid $10 for. However, I am a travel nurse and have moved out of the area and do not have the financial means nor ability to go to a separate shell gas station that may not approve of this code is for the manager to me twice refusing a refund, I asked him if , there was a corporate phone number I could call to drop for a plane and park right now. What a upgrade offered, extension, two coupon, code, date, expiration, or any other use to shirk customer satisfaction. Given I was hung up on twice and talked down to picking to meeting. Can you grading way? I can only assume this lead Ever related to a racial/gender bias and do not feel that such managers should be the faves and representation of Shell gas stations. I’ve never had this experience before all I was asking was for a $10 credit back to my card used and this was declined Three times and hung up on twice and was told that he is busy with customers manager’s name is Ken I believe, however, is accent of possible. African dissent was very difficult to understand, and when I repeatedly asked for his name, he would not provide it which cotton yes That something prevented from coming to a resolution for this situation. The location of the Shell gas station is 1001 Aviation Blvd., Baltimore, MD 21240 (transaction id? [protected].). I would please like this address with the particular manager and I am still kindly and respected will be requesting a refund of $10 to my card that I use to purchase my transaction ending in 7049 and the amount $53.31 ( invoice 310284, transaction id? i) which included the $10 for the car wash . yeah email for follow up confirmation of this receipt and for the final lock outcome established I’m on the corporate. My email is JEANIEL [protected]@yahoo.com I am 36 or old travel nurse on the road constantly and stop for gas real quick at shells all the time and I counted a situation like this and very disappointing

Desired outcome: $10 refund back to card ending in 7049

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4:14 pm EDT
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Shell Prepayment

I have made at least 4 prepayments at Shrll service stations in Victoria BC and because my car takes about $60 to fill up I select $100 and usually only get charged the amount I put in my car but lately I have been debited the full $100 on my credit card with no deduction. I have a Nissan Kicks and it only takes about $60 to fill it up when almost empty.

I only noticed this a couple of days ago when I filled and checked my credit card. I then looked at other transactions and noticed the same thing and happened. This occurred at least 4 times

Yours truly

Robyn Rogers

true.[protected]@gmail.com

Desired outcome: Repayment of 4 x40 dollars

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9:19 am EDT

Shell Unauthorized card charges

Oct 20, 2022

Shells gas station: 30th and Kenwood across from childrens museum.

Incident: Over charged my debit card the price of coffee is originally 1.06 they charged me 1.09 plus .35 cents.

This establishment is over charging customers.

Not scanning items and charging there own prices.

A week ago this establishment made me pay for dish soap with my ebt card. Please help!

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9:57 pm EDT
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Shell I was buy noodles and the dude tried to overcharge me and then was rude about it

I was buying noodles that were $2.29 a piece the dude try to charge me $7.01 and then when I said something about it and he was like well that's what I got on my register and I was even going to take him back there and show him what the price was and he didn't even give a damn and I am on social security and I'm broke it is the middle of the month so I was just buying me a pack of noodles because I was hungry

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4:07 am EDT

Shell Employee

Adresss is 13490 Atlantic Blvd Jacksonville Florida 32225! I went in the store around 3:30-3:50 a black girl is working alone when I walked in the store she was bent down by coffee maker on her phone she left me at the register for 15 minutes while she takes to her husband told me she didn’t give a [censored] and threw all my change at me in front of another customer then followed me outside threatening to fight me I had my taser on me but I didn’t pull it out if she would have touched me I would of protected myself and left her on your property in shock (literally) I am a woman who was alone just got off work from my real job and this ghetto girl working there said she doesn’t need her job she has a better job and she doesn’t care if she gets fired! She is a danger to society she has her hair braided to the side and she looks young I’ve been coming to the store for years never a problem with anyone until she began working there I asked for 2 packs of Newport short in a box she threw two soft packs at me and said it’s no difference and that I have a habit and I am a crack head because I smoke cigerettes the next time I visit your store which will be when I am off work tomorrow I will handle her in the way that suits me and my safety no incompetent child will take to me at a place I spend my money as if I’m beneath them when in reality I am a nurse at a hospital and we live off treating patients with kindness and respect something that this girl wasn’t taught! She drives a burgundy Taurus I’m assuming because it was the only car outside until another customer who witnessed her throw my change at me because my total was $15.07 and I gave her $16.00 cash and this dog had the nerve to throw the change at me all on the floor I pray to God for patience because another person would have tore the store up with her head!

Desired outcome: Termination due to conflict with repeat customers rudeness violent a danger to the community!

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12:35 pm EDT

Shell Poor customer service

On September 30, 2022 I went to get me a cold drink. I went to the first register so the girl told me go to the next register I did. The manager gave me the most hateful look and told the other cashier I should slap you and made her come wait on me. Ive called the owner and complained on this same lady. They havent done anything. I Know they lost my business nodody wants to go sumwhere they not welcomed to spend there money.

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12:42 pm EDT
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Shell Receiving tracking info on a fast card being shipped

I contacted citi bank yesterday concerning a lost black fuel rewards card.

Citi bank assigned a claim number of a2022092607000161 for the lost card.

I was told by shell/citi that i would recd a new card via fed ex sometime?

i have requested the tracking number for this card to find from shell/citi that tracking numbers are non existing or nobody has a clue what the number is or has record of same.

Unbeleivable that a bank sends out cc that can be used be anyone if removed but does not have a way yo track for their own safe guard cc was recd by person or persons the card was shipped to.

Truly unbelievable to have a large compny not be responisble for a valuable cc being send w/ any way to find if lost.

Desired outcome: WOULD LIKE A RESPONSE FROM SOMEONE AT SHELL/CITI WHO CARES ABOUT THEIR CUSTOMERS IN A TIMELY MANNER.NOT NEXT WEEK OR NEXT MONTH.

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9:48 pm EDT
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Shell Service at my (once) favorite station

My usual gas station is located at:

2410 E Arapahoe Rd

Centennial, CO 80122

Tonight I walked in, stood in an empty store for 25 minutes before the attendant walked in from around the corner and in back of the store. He didn’t speak English, didn’t know how to use the register, screwed up a transaction, and was the absolute most incompetent human I’ve encountered at any store I’ve visited in my 50+ years on this planet. How the hell do you put a [censored] in charge of a busy gas station at a busy time and expect it to go well? I’ve been using almost exclusively Shell for over 5 years… think I’ll stop. Unbelievable.

Desired outcome: Get better employees.

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2:09 pm EDT
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Shell Crab Orchard, TN Shell Station

Owners extremely rude. We stopped to fill up, asked where the restrooms were. Told in very poor English, don't work. I said you mean to say you can't go either, they said don't work, like a broken record. My guess is they didn't want to have to clean them on a daily basis. I told them we wouldn't have stopped to buy their gas if we had known, they said don't work. We will never stop there again. If middle eastern people are to be in our country, owning a business and have a customer service type business, they need to learn manners and treat people with respect, not like we are not of their people. I have worked in customer service for over 50 years and never treated people the way they treated us. They should not own that station or be allowed in customer service of any kind.

Desired outcome: A response from Corporate who have the ability to do something about this type of people who treat people without respect.

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4:42 pm EDT
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Shell 29 cove rd jasper ga 30143

I went in to shell gas station. On the fountain drink the manger put up a sign that they will be charging for cups. Told the store clark that the cup was included in the price of the fountain drink u bye. Also shell mid grade gas is over a dollar more the anybody eles in the county. This is price gouging on fuel. The store clerk was gone left the store unattended for thirty mins.

Desired outcome: Pleas have the gas drop with others stores and have the manger to stop making exter money on cups that ate all ready inclide in the drink. Have store clerks stay behind the cash register

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10:28 pm EDT
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Shell Service

The guy named Tim who said he was the manager got rude and tried to grab my husband from over the counter at my husband and then called him a drunk for no reason!

He refused to give me the manager or owners name!

I myself have been in that store and he has been very rude to me as well for no apparent reason

He is out of control and puts a bad name on that gas station

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4:18 am EDT
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Shell Discrimination against Disabled persons-Reg

Dear Sir, I Mr.ASHOK.M.WALI r/o Hubli, Karnataka is a disabled person .Today at Shell Fuel station, Bhairidevarakoppa, Old PB Road, Hubli has not allowed me to fill Petrol to my tri-Wheeler as I could not get down from vehicle. Being a disabled & caliper dependent I cannot get down & requested pump operator to fill the fuel. but they didn't agree & shown me the rule/ images & told that they can fill fuel only if I get down & stand up. Sir in this connection I request your kind self that, please display the board the " No fuel for Disable person " or No entry for disabled/ Handicapped so that we & all the disable persons will not come to Shell Petrol station at all. This doesn't makes any difference for the Company. But dont insult to any disabled person infront of public by sending them without filling the fuel. Please resolve this problem or take up with the competent authority/ Ministry.

Thanking you

Regards : ASHOK.M.WALI Hubli [protected]

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6:44 pm EDT
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Shell Unauthorized credit card charge and rude behavior of cashier

On 8/3/22 at 2:45 I stopped to get gas at the Shell station at 294 Route 12 in Groton, Ct. 06340. I inserted my debit card into pump #1, but the lever on the pump mechanism would not disengage in order to begin pumping the gas. I tried it a few times and could not get it to work. I went to the cashier and reported it. She said, “I don’t know what to tell you. It’s been working all day. If you don’t know how to pump gas, I cannot help you”. I asked her to cancel the transaction, and I would move to another pump. I pumped $30.02 on another pump. Later, I checked my bank info, and I was charged $200.00 on the pump that was broken. This was NOT a hold by my bank. I immediately called to check this with them. When I returned to the gas station to speak to the cashier, she said she couldn’t do anything. When I asked her how this error could happen, she told me to shut up and leave the store. When I refused she called the police to come escort me from the store. She said to the dispatcher, “I have a senior citizen who is ranting and won’t leave the store. You better get here before she dies.” I waited fifteen minutes, and the police never came. Now, I have to sort this out with my bank. I demand an apology from that clerk. Her remarks about my age were discriminatory. I have filed a complaint with my local state representative, and he will investigate. Also, I want the name and number of the manager at that store.

Desired outcome: Please address all pertinent info to [protected]@comcast.net.

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11:03 am EDT
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Shell Attendat's conduct

Attandend was rude, did not want to listen to me as a customer. She kept on shouting and told me that she cared less weather I complain or not. I tried to speak to the supervisor regarding this behavior, to my surprise I was told that there was no supervisor. The incident occurred at shell rifle range (Southgate) Gauteng on 23 July 2022 @ about 15:55

Desired outcome: Measure should be taken against the particular person

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5:46 pm EDT
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Shell Employee lacking customer service skills

Took my daughter to fill up her gas using credit. I was having a problem at the pump, so tried to use the pump next too ours too verify of it was my card or the pump. It said See cashier AFTER it told me Approved, which was weird. I went inside prepared to show ID for my credit card. When I entered, she was starting over the shelf, loudly talking crap about me because I couldn't get the pump to work. She didn't realize yet that I had walked in. Perturbed by this, I was offended. I asked her, can you fill up pump #6, and attempted to hand my card. She says "I need an amount", all rudely. I said, well I normally use credit at the pump, and there's no problem but today it said See cashier. I was thinking she was stopping my pumps because it would say Approved, then say See Cashier, like she stopped the transaction. Instead of explaining the situation to me kindly, or asking if I needed assistance, she laughed at me, talked smack, did not help me, then add I left to my own car, which was not at the pump, she ran outside yelling at me, but I ignored her because I don't do the whole yelling in public thing. Did she chase me outside because I said a simple "well... That's lame" as I walked out the door? This lady worked at 2pm on July 9, 2022 at Shell location 3060 S Hacienda Blvd, Hacienda Heights, CA 91745 I hope she didn't put some block on my cards.

Desired outcome: Please, just be aware of how this employee is behaving and improve this.

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Shell In-depth Review

Company Overview: Shell is a globally recognized energy company that has been operating for over a century. With a strong presence in the oil and gas industry, Shell has established itself as a leader in providing energy solutions to customers worldwide.

Products and Services: Shell offers a wide range of products and services to meet the diverse needs of its customers. From petroleum and natural gas exploration to refining and marketing, Shell provides reliable and high-quality energy products to individuals and businesses.

Pricing and Value: While Shell's products may not always be the cheapest on the market, they offer excellent value for money. The company's commitment to quality and reliability ensures that customers get products that meet their expectations and deliver long-term value.

Customer Service: Shell prioritizes customer satisfaction and strives to provide exceptional customer service. Their knowledgeable and friendly staff are always ready to assist customers, whether it's answering queries or resolving any issues that may arise.

Convenience and Accessibility: Shell has an extensive network of service stations, making it convenient for customers to access their products and services. Whether you're in a bustling city or a remote area, you can count on Shell to provide you with the energy solutions you need.

Environmental Sustainability: Shell recognizes the importance of environmental sustainability and is committed to reducing its carbon footprint. The company invests in renewable energy sources and implements innovative technologies to minimize the environmental impact of its operations.

Innovation and Technology: Shell is at the forefront of innovation and technology in the energy industry. They continuously invest in research and development to discover new ways of extracting and utilizing energy efficiently, ensuring a sustainable future for generations to come.

Corporate Social Responsibility: Shell takes its corporate social responsibility seriously and actively contributes to the communities in which it operates. Through various initiatives, the company supports education, healthcare, and environmental conservation, making a positive impact on society.

Reputation and Trustworthiness: Shell has built a strong reputation for its reliability and trustworthiness. With a long history of delivering quality products and services, the company has earned the trust of its customers and stakeholders alike.

Competitor Analysis: In a highly competitive industry, Shell stands out as a formidable competitor. Its strong brand presence, commitment to innovation, and focus on customer satisfaction give it an edge over its rivals.

Overall Rating and Recommendation: Shell is a highly reputable and trustworthy energy company that offers a wide range of quality products and services. With its commitment to sustainability, innovation, and customer satisfaction, Shell is a recommended choice for individuals and businesses seeking reliable energy solutions.

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