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1.0 1490 Reviews

Sheetz Complaints Summary

14 Resolved
1476 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sheetz reviews & complaints 1490

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M
2:30 pm EDT

Sheetz customer

I went to the store and placed an order a pepperoni palooza from the menu an your employee came to the counter when I was ready to pay and said with an attitude they don't have any more and then tried to force me to to take a pizza when I told her no thank you just make my other part of my order
I would like to be connected about this cause I'm not happy with this my email is [protected]@gmail.com

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R
8:21 pm EDT

Sheetz pepsi freeze

I go to this Sheetz everyday sometimes 2 to 3 times a day, and am greeted as a friend of the store. Normally I buy a pack of cigarettes and a Pepsi freeze. I complained once on a feedback form online about the Freeze machine. It seems that all flavors work 99% of the time except for the Pepsi. After my complaint the machine for the freeze was working everytime I went in for about 2 weeks. The last week has been on and off and mostly off the last week. I have been going out of my way to one of your competitors whose machine goes down on their freeze machine which serves coke with a down time of maybe once a month but back up later that day. As a frequent customer of your store on average of at least 10 to 14 times a week, may I just ask for better FREEZE service please?

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Update by Regina laury
Oct 11, 2019 8:29 pm EDT

What happened to dr. Pepper wings (bone in). They were a nightly treat for our family. Please bring back. They were so delicious, and hot. The boneless wings are too bready and don't have a good taste to them.

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G
7:45 pm EDT
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Sheetz cleanliness of store

stopped innto the sheetz on seminole trail close to charlottesvilee for the first time in several months. the bathroom was filthy, toilet out of service for over a week, food thrown all over the prep areain clear violation of the HAACP. If a manager was present, was nowhete ti be found. shelves are poorly stocked, and heavy lsyer of firt and dust on top of the soda fountains, ATM. and coffee areas. You need to send a full team from corporate to get this store back to a semblance of Sheetz standards. This manager needs retraining and a strong crew leader to be placed at the food prep
time was approx 6:30 pm today thurs 10/10/19
There was only 1 person at thecheckout with a line of more than 10 people waiting. parking area was likewise laden with overflowing trash bins, garbage and cigarette butts throuhhout the lot, and the ice machines appear not to have been cleaned in a long time. This store needs a much stronger and aware management team
Because the mens room was so filthy, I observed at least ten men urinating outside the back pf the bldg over a 30 minute period
Thisvis a total failure at all levels.
This area is only getting busier... if your mamagement team can't copenow how bad will you let it get as volume doubles abd trebles?

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J
7:11 pm EDT
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Sheetz customer service

The manager Nancy has very little customer service skills. She usually appears grumpy unless it involves someone elses misfortune. I had a lottery ticket that I was concerned about because it got wet. She told me that there was nothing she could do while holding back a laugh. But she didn't try either. The next day I took the ticket some where else (not sheetz) and they were able to cash it quickly on the first attempt. Because they actually tried. Then today I stopped at the store again(even though I am fed up with the bad service, especially from nancy) and of course Nancy couldn't be bothered from a random task to ring up my order. I walked out without my purchase. Im not interested in going back to this store. It's a shame because it's close to my house, but I feel like a 2nd rate customer there. I do realize that this store is pretty busy. Maybe more employees would help the situation? But I've been to other busy Sheetz stores and have been met with employees who at least try to help customers. Nancy does not seem up to that task.

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J
11:57 am EDT

Sheetz premium club sub

Me and my family go to sheetz frequently. Today I ordered lunch for me and my husband so I could go home for lunch and eat with him. I ordered through the app as I usually do, when I got home and opened what I thought was a premium club sub was nothing but turkey and cheese. I ate half of my lunch and my husband ate two bites of his, we both had our hearts set on a club sub. This does not happen with the sheetz that we go to, I understand it's lunch time. I ordered it 30 minutes prior to picking it up so they had ample time to make it correctly.

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L
9:29 am EDT

Sheetz food service

Good morning- we ordered food on Sept 29th. Our slip says 8:18:05 PM and order number 384. We got a turkey subwhole and a nachos grande. The nachos were great but we had ordered multiple toppings on the turkey sub and only got meat and cheese. We didn't notice it until we got home when we opened it. We were very disappointed that there was nothing put on the sub and will be checking each time we order again

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D
7:42 am EDT

Sheetz air and gas pumps

The airpumps at store number 495 has been out of service for several days. This seems to be a chronic condition. This also goes for a gas pump that has been out of service now for several days if not weeks. This is not uncommon at this location. There is no lack of effort or courtesy from the staff. I believe that this is a poor management issue. I often find equipment not working properly as well and regularly drive past this sheetz to visit the one closer to my work, unless I need air or gas.

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D
2:01 am EDT
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Sheetz smell

I was just at your Cresson, Pa store around 1:10 am. When I pulled into the parking space, I noticed a guy standing in the store. This guy was using one of those Vape's. He looked like he was waiting on a food order. When I got into the store, he had already left the store. The odor from that thing stunk! I could smell it as soon as I opened the inside doors to the store. I had ordered food on the Sheetz App. The smell was so strong and bad, that it made me nauseous. I paid for my sub and left. I couldn't even eat my sub. It's now sitting in my refrigerator. I really hope that something gets done about this, and that signs are put up stating that Vaping is not permitted in the store.

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C
11:30 pm EDT

Sheetz mini hashbrowns

Did not receive my mini hashbrowns. I only ordered 2 frys and chicken strips, obviously the hashbrowns too, and upon taking the food out when I finally came home they were not in there but the dipping I purchased was in there. There was only 2 elderly woman working in the kitchen while the young ones were socializing on the floor and register, i know from experience that it's ridiculous to be the only one working while certain ones "hang out" if there was one other person checking over or asking who prepares the food if they made everything this issue would of not be caused. I appreciate Sheetz food and out of that whole store I appreciate only 1 gentleman who has excellent customer service and actually cares about the store when it comes to a security issue. Next time i see him there ill make sure to remember his name to make sure somebody gives him the rightfully appreciation he works for.
My email is: [protected]@gmail.com

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Update by Connor Robey
Oct 07, 2019 11:32 pm EDT

Actually I do remember the employee name who always does more than a great job and makes sure everyone is happy and his name is Kahlil

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M
12:34 pm EDT

Sheetz sheetz brothers coffee

To offer a product WITH your name on it then serve an inferior and unsatisfactory product is a joke. Additionally if a customer says, this isn't right the answer is "yes sir/ma'am, how can I meet our satisfaction gaurantee"?
I order coffee from this store ALL the time. I have been getting the $5 breakfast special with an AMERICANO almost daily since the offer started. I won't drink the brewed self serve coffee here, it's just brown water. But for every SBC coffee drink I order I add an extra espresso shot. You don't seem to have a problem taking my money but getting my shot added... I get told, "yes it's added" but the person on drinks is either lying, and I have caught that and sometimes the best i can hope for is they reused the same espresso pod for my coffee as the pod for my extra shot. I DRINK THIS EVERYDAY. I KNOW HOW IT'S SUPPOSE TO TASTE. I can't even make my point with your employees. I've even tried to get a job working for you to try and bolster your coffee and drink offerings but this store just refuses to get it right or even try. With a Wawa at the other end of the street you would think that your coffee offering NEED to be on point.

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A
7:39 am EDT

Sheetz drive thru sucks!

Two times I have been to this sheetz to get a French vanilla cappucino. I go to the drive thru and both times I am given REGULAR COFFEE flavored french vanilla. I swear I dont know why I still go here. Multiple times left waiting in the drive thru because all the workers stare at you and dont acknowledge you are there. Had to call the store from the drive thru window to have someone help us one time! This sheetz is gone down hill. Not sure I will ever go back now. And the food is just over priced school cafeteria food!

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U
9:35 am EDT

Sheetz njoy pods

Your company only had mint and classic tobacco. When they should've had mint blueberry watermelon and classic tobacco. Not to mention they only had one mint left and nobody likes classic tobacco. As a company you should be in stalk always. This has been like the second time I've had to settle for only mint.

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L
9:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz App order

Tonight I placed an order on the app for pickup. Order [protected]. I ordered popcorn chicken and mac & cheese cup. When I got home I realized that the mac and cheese had not been included in the bag, but by then I was too far away to turn around and go all the way back. I would like a refund of the mac & cheese portion of this order since I did not receive it. It was very disappointing!

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M
6:26 pm EDT

Sheetz made to order food

Ordered made to order food today and bit into my sandwich to find the paper from my cheese still in my sandwich. I ordered 3 subs and 2 there to be toasted but they were not. Very disappointed. Everything else was fine and the customer service was nice. Just the staff needs to pay more attention to the details of orders and be more careful when putting cheese on sandwiches

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A
12:21 pm EDT

Sheetz chicken tender sub

I just paid nearly $10 for a HALF sub I can't eat. Three chicken tenders on a sub roll with a large heap of lettuce/tomato and only about a half teaspoon of dressing is disgusting. I should have just gotten chicken tenders and plain bread for a lot less money and a single dipping sauce for a lot more taste. Try to have some common sense about how much dressing you put on such a dry sub. I shouldn't have to request extra just to be able to taste it.

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S
7:01 am EDT

Sheetz customer service/air

I am currently sitting in the parking lot of Sheetz in Inwood, WV. I came this morning to add air to my low tire. However, when I went to use the machine it sucked the remaining air out . After about 20 minutes of trying to figure out what to do, an employee finally wandered out to let me know the machine was broken but "they hadn't gotten around to putting anything on it.". I let him know I had no way to get anywhere as my tire was now flat and I had my 3 year old son with me and he responded "sorry bout your luck" and walked away. So here I sit. Waiting for my parents who live an hour away to come help me due to this stores negligence and the complete lack of care and concern from it's employees.

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K
2:36 am EDT
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Sheetz Slow service and bad communication

Placed a mobile order at 1:17am on Saturday October 5, 2019. Arrived at Sheetz around 1:20am. I stood there for 40 minutes before I got my order. They never told me the order was ready. They apparently read off the ticket number as #224 but my Sheetz app and email said my order number was #[protected]. Despite them having a "mobile order" shelf they could have placed it on. My food was cold by the time I got it and I wasted 40 minutes of my life. They need to specify a mobile order is done instead of just reading off a ticket number I would have had no way of knowing was mine. Or at least put it in the designated place. I would have had better luck ordering in person or just going somewhere else.

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T
12:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sheetz women in the front

Tonight I went to the gas station by my home that I have been going to for over a year. This time was different. The women working refused to sell me tobacco products claiming my ID looked fake, although I was able to show multiple credit cards to prove my identity, she very obviously was refusing because of my sexual orientation and I will be handling this with my lawyers. Thanks!

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Resolved

My complaint is being withdrawn because I recognized that she could not have possibly known my sexual orientation but I’m not sure why else she was discriminating against me.

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A
5:18 pm EDT

Sheetz food

Today I ordered 2 hot dogs with chili, cheese, and onions and whoever made my food didn't put the chili on it. Also a couple days ago I ordered a salad from the same Sheetz and whoever made it put chips in my salad when I didn't order chips. What can be done about this because I am really upset about this? The workers there should really start paying attention to the orders that come in better.

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K
3:59 pm EDT
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Sheetz food

I ordered boneless bites regular size I only got 6 pieces. That is a rip off are you serious. I paid $5 for 6 boneless bites? Then to top that off they gave me tiny pieces. Like I'm furious. This can't be serious. They were nicely cooked just not enough. Also I need to complain about the French toast sticks why did you take them away they are delicious. Bring them back.

Btw I would of went on to the rufeelingit to completely the survey but my receipts was ripe off by the cashier

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Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

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+1 (800) 487-5444

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