I ordered online on Sunday, August 1st around 3:30pm. I went to the Sheetz on Columbia Ave, Lancaster, PA and when I handed them my phone, they couldn't find my order. The cashier proceeded to find the manager, who was clueless as what to do. She told me she would contact customer service because she didn't know what to do. I proceeded to stand there for a few more minutes. As I was preparing to ask if they would like the copy of my order that was in my phone .. I pushed SUMMARY and it showed my order, but showed that it was at another Sheetz .. further down Columbia Ave.
The MOD proceeded to tell me that she knew that was the problem but that the cashier told her it was ordered from the store we were at. I tried to explain that him and I both checked the store # and address and it was different in the SUMMARY.
I went to the next Sheetz .. 4 miles out of my way .. and waited 5-7 minutes at the counter waiting to be greeted, but I was getting impatient, so I said "Excuse me." I gave her my receipt and the order # and she said I'll look. A few minutes later she came back w/her manager. He asked what I had a question about and I asked fir my order. After some confusion, he found my food .. sitting .. waiting. I enjoy Sheetz tremendously, but I spent almost $70 between food, drinks, cigs, and gas and my food was old and cold. Just thought someone should know.