4/22/2022 at 21304 Windmill Parc Dr, Sterling, VA 20166 approx 12:30pm. My wife and I have gone to Sheetz for quite a while. Ice in your own container has always been free. Only when you get it in their cup do they charge. There is a couple of Hispanic ladies that always give my wife grief. She has tattoos and the follow her around and hover over her. Today she got ice in her own water bottles while the one Hispanic lady that always harasses her followed. Feeling uncomfortable she proceeded to leave. She was stopped, yelled at and a Hispanic supervisor was called over who told my wife she either needed to pay for ice or dump it out. If she did not comply they would call police. During the commotion another customer tried to stand up for my wife as well saying it was ice in her own container. They would not budge so my wife dumped the ice wasting it. In all my years never have we been treated this way. Embarrassing us and causing a commotion where the customers in store know better than staff. These two should not have jobs as they do not represent Sheetz reputation at all and obviously have a discrimination issue with my wife. Not happy
Desired outcome: Two employees terminated or very serious apology letters written by employees who caused commotion and then retrained on how to treat customers.