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Food Service Sucks and Entry Blocked
Sheetz #469
[protected]:54AM
Entry door is partially blocked by stacked water bottles so that one can not fully open the door. When opening the door, it unexpectedly bounces off the water bottles at halfway open and knocks one's glasses or hat off.
Ordered a shake, received a smoothie. Sucks.
Order #810
LFlynn.[protected]@gmail.com
Desired outcome: Free shake and punch server who did this.
Scrambled eggs and bacon plattet
The bacon wasn't done. T wasn't crispy at all.. like a wet noodle. The butter wasn't even melted on my waffle bread. The hashbrowns tasted like straight garlic. Im so tired of getting food thats awesome one time and then so bad I can't eat it. The only thing good about my trips sheets today was the courteous staff. Spent $11.00 this morning and couldn't eat any of it.
Desired outcome: Would like my money back please Call me [protected].
Cigarettes
So I stopped at this store to buy gas and cigarettes, and I told the cashier I wanted CAMEL FILTERS, and was looking outside to see which gas pump I was on when he rung the cigarettes up and threw them in my bag. When I got out to my vehicle, I realized he has given me CAMEL MENTHOL SILVERS. When I walked literally directly back inside to tell him he gave...
Read full review of SheetzMTO
I placed my order for 2 hotdogs, waited for almost an hour then they tried giving me the wrong hotdogs. When I told them it was wrong, they said sorry sir we will fix it for you but then continued to fill orders that came in well after mine even though I paid for them I said forget about it I wasn’t waiting any longer for hotdogs. I spend a lot of money at sheetz both in the mornings and lunch time so this was a disappointment. My order number was 752 this happened at the pine grove mills store
Way I was treated
4-19-22 at 8:10 am. I was playing lottery machine. I put 20 dollars in and was picking tickets... The machine shut off in mid-play. Still had money on it... I got an employee to help me. She went to machine and said it will reboot and my money will still be there. I waited, not sure how long, went over to a different employee at register and said it didn't...
Read full review of SheetzThe food
Got food from keyser wv sheetz on Saturday April 17th and had food poisoning on Sunday April 17th. Great way to spend Easter as I puked everywhere and was in the most pain I've ever had. Sheetz has never done this to me in the past and being that was all I was able to eat that day due to family emergencies, I know it was sheetz that did it. If it was flu or...
Read full review of SheetzCustomer Service and Cold Food
Today 0100 March 19, 2022 i went to pick up 3 orders from the Sheetz White Oaks in Bridgeport WV. There was an older female employee there with blonde hair and glasses who was very rude. Asked me why I was "just standing there". I told her it was because I had missing items from my orders. She was not wearing her walkie talkie so she was not aware that she...
Read full review of SheetzFruit works blue raspberry freeze
To whom this may concern I am reaching out to the Sheetz company in reference to the Freeze drink issues. it has been well over two weeks at both locations below there has not been a Blue Raspberry Freeze. I have visited the below locations multiple times throughout the two weeks with nothing resolved. Every time the machine states "not ready" for thi...
Read full review of SheetzSandwiches
I ordered 2 sandwiches, Both were on croissant. One was italian, double meat with lettuce, tomato, onion, Mayo, honey mustard! The other was ham, lettuce, tomato, onion, Swiss cheese and honey mustard! Both sandwiches were incorrectly made! The lettuce was on one sandwich, should have been on both! The cheeses were on the wrong sandwiches, Swiss on the...
Read full review of SheetzCommercial Advertising
Although I have been a customer of Sheetz for years, the new commercials are disturbing. You don't need to use sexually-suggestive gimmicks to sell sodas or gas, and you are a gas station/convenience store and not a porn shop. I can also wager that condoms are not why the majority of your customers come to the stores, so focus on what they DO shop for. Thank you.
Desired outcome: Sheetz should tone down the suggestive crap on their commercials.
A Manager at Sheetz #574
I’m sorry to say I’d like to file a complaint about one of your employee named Ralph at this sheetz location 1401 W Harrisburg Pike so I went in to this location witch I’ve been going to the last 3 years with no problem nor neither have an issue I’m actually good friends with some of the workers that work there but I went in on April 13 on a weds at around...
Read full review of Sheetzalergen warning
Hey I just noticed that the alergen warning on the window at store 657 on erford road is completely unreadable. Its worn down so much that I could barely read that it was an "alergen warning" everything else on it was beyond unreadable including the phone number. It really needs an update I attached a photograph of what it currently looks like and has looked like for weeks.
Read full review of SheetzFalsely accused of taking a pair of sunglasses.
The incident happened on Friday night/Saturday morning, April 15/16, 2022. The time was right around 2:15am. I walked into the store, looked at the sunglasses, tried a pair on, and I went to put them back and I knocked another pair onto the floor so I had to bend down and pick them up. I continued afterwards through the store browsing and getting what else I needed. I was then approached on my right side AND my left by one police officer and an off duty police officer who pulled out and flashed me his badge. They said what things did you put into your purse? I said nothing I swear! And the on duty officer said well management said they saw you put a pair of sunglasses into your purse. I said I dropped a pair, bent down to pick them up and I put them back but here in my hand is the other pair. I then opened every section of my purse and showed them my purse had nothing stolen inside and the on duty officer then said one moment and went and spoke to the staff and came back saying I was okay to go and the off duty officer apologized and I walked away. I RECEIVED NO APOLOGY FROM WHICHEVER E.MPLOYEE FALSELY REPORTED THAT I STOLE SUNGLASSES. I THEN HAD TO WAIT 40 MINUTES FOR TWO MILKSHAKES TO BE READY.
Desired outcome: I would like whichever employee falsely REPORTED this to be fired and I would like a formal written apology for humiliating me in front of everyone. This was a horrible experience and I don't know if I will come back to this establishment.
Breakfast
I would like to complain about the Sheetz in Chambersburg. Every day I order the same breakfast sandwich waffle, but today the put habanero sauce instead of bbq sauce. It’s silly, I know. I when to exchange to a new sandwich waffle and they told me the bbq is spicy now. So my complaint is, I can’t have my favorite breakfast anymore because the bbq sauce have chance and have no information about it. Or they have multiple options of bbq, but the costumer can’t choose which kind.
I can’t eat eat spicy food.
Ps: They made a sandwich without bbq sauce, and without the other things I order and pay for. I don’t care if is just a extra dollar of adders, I pay for and didn’t get.
I hope next time the sauces changes, the costumer get informed about before purchase.
Desired outcome: I would like to know what kind of sauces are available, and which ones are spicy free. So I can order a safe sandwich next time, with no unpleasant surprises.
Cigarettes
I just want to let Sheetz know that overall I am happy with their store and service. However, their Maverick Cigarettes in Harpers Ferry, WV have been stale for months.
Desired outcome: Fix the problem with their vendor.
Unknown item in burger
After driving across town to get Sheetz, today 04/14/22 I am off my lunch and back to work only to take one bite of my sandwich and bite into some unknown white piece of plastic. There is no possible way the person making this did not see it in there! See attached photo. I want an email or call back asap. My order was placed at 11:59am at Sheetz on Chestnut...
Read full review of SheetzFood
I ordered two pretzel dogs with carmalized and peppers and ketchup
When received just plain buns
Went back in and got buns and onions and peppers no ketchup
This was sheetz Indiana pa Ben Franklin today April 13th
Desired outcome: Refund
Texas roadhouse gift cards
I purchased 4 gift cards on a sam's club credit card on 12/20/21.2 of which was for texas
Roadhouse. The gift cards were $50 dollar cards each. Bought at the sheetz in lavale, md. I have tried for over a month to contact customer service every
Time it says there is 15 calls ahead of you. I want this resolved or i'm going to bbb. My name joan iser. [protected]
Desired outcome: Want resolved
Breakfast sausage and cheese sandwich
I just got a breakfast sausage and cheese croissant it's Tuesday April 12 at 10:58 am at the country club rd and meadowlark Dr. Location. I often grab a breakfast sandwich then go back home to get ready for my day ,so I got home and sat down to eat . When I tried to take a bite the sausage was so hard I couldn't even bite through it ! I got a knife thinking maybe it's just a portion of the sausage trying to see if any of the sandwich would be salvageable at all so got a steak knife and could barely cut through the sausage! So now I have no breakfast and no time to get anything eles! Really irritated that I pay almost 5 dollars for a hard sandwich that could have broken a tooth it was so hard 😫
Desired outcome: I don't know but this isn't the first time either so I will not be going back !!
Service
I waited almost a half an hour for food I ordered in store, the girl that was behind the counter just keeped looking at me and complaining to the women she was working with this having to wait caused the gas pump to time out having to go back in store to have the pump reset. I wasted over half of my lunch break just trying to get gas and a small pizza to eat.
Read full review of SheetzOverview of Sheetz complaint handling
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Sheetz contacts
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Sheetz phone numbers+1 (800) 487-5444+1 (800) 487-5444Click up if you have successfully reached Sheetz by calling +1 (800) 487-5444 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 487-5444 phone number Click up if you have UNsuccessfully reached Sheetz by calling +1 (800) 487-5444 phone number 2 2 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 487-5444 phone number
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Sheetz emailsjcampbell@sheetz.com100%Confidence score: 100%Support
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Sheetz address5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
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Sheetz social media
Most discussed Sheetz complaints
I will never return to that hostile environment again!Recent comments about Sheetz company
Drinks. Staff and police was calledOur Commitment
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