Sheetz review: food

I order food online before I go to work at 9pm so I order to be done about 8:10pm as I usually get there around that time. There were two people making the food. One was new. I asked about my Order around 8:20 (about 10 minutes patiently waiting for them to get the pick up part.) I ask for my order which should be done. I was told it'd be about an hour wait. When I asked if I could get a refund I was refused and just handed 3 coupons. That's not a refund. I should get my money back.