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Sheetz

Sheetz review: Customer service

D
Author of the review
6:43 pm UTC

Today I was in sheetz about 5:50pm and I had 2 gifts cards one used and one not used but I wasn't sure so the gentleman that waited on me figured out which card had cash on it. However because my total was higher than what I had on the card the transaction wouldn't go thru. The gentleman got his supervisor Serena for help she came over and was explaining to him so why she asked me this question is beyond me but she said what are you using EBT. I said EBT what makes you think that's what I'm using she I don't know. I said it your sheetz card why would I be using EBT. She stereotype me because I'm African American if the issue was the gift card then she knew what type of payment I was using. She should address me and said what form of payment are using that would of been the proper thing to do and with her being a supervisor she know that. I will not be back to sheetz cause I see racism exist within there establishment. Serena needs to be address for the ignorant question she asked. I will be reporting this to corporate as well.

Thank you,

Dee Green

Desired outcome: I would appreciate a response to my complaint

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    5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
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Sheetz is ranked 91 among 103 companies in the Retail Stores category

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