Sheetz
reviews and complaints

Hi my complaint is plain and simple. Every time just about that this manager named Jonathan is working at the new oxford sheetz I am verbally harassed. For example I ordered food for them and I pay and I take my order home as I'm eating it I'm the middle of my sandwich is a long piece of plastic. So I called in and told him about it and when I did he said I dont believe you was his first words is that really how you should treat a customer. So I said I'll bring it in when I did he took me back into the office and we looked at it. Then he called andorber employee back to determine what it is that figured out that it was either pepperoni casing or pepperoni packaging in ny sandwich and as we were filing the incident report it said does the customer want anything in return I said no that I just wanted to come in and say that finding this is unacceptable well then he said that he would reimburse me either though I ate half of the sandwich I said I didnt need it well the other week i did a survey and he didnt like what i put so he started saying that it's not nice to lie and started putting words in my mouth i didnt say and said that I need to call him with any complaints so he can deny them like what kind of service is this I will not stand for this

I was a manager of sheetz before and I know I dodnt recieve double meat it is difficult to eat the sandwich because it's all cheese with no meat, and in addition when I first entered my complaint it told me the complaint wasnt lengthy enough to warrant attention and it probably wouldn't be addressed, I was upset about my sandwich, but I'm probably more upset about the disregard because I couldn't make 350 words worth of a complaint, if you cant found the time to respond I will be fine because I doubt i will return

I frequent Sheetz by my job and ordered via my app 30 minutes in advance chicken sandwich w/ black olives and pickles and got lettuce and onions instead.Im not sure how they confused it. Fries are always undercooked so I never order them but took a chance today with fries and they were white and undercooked so I tossed them.I love the store but they screw up alot and since I only have 30 minute lunches I cant go into the store and rectify the problem everytime they forget my sauce or mess up my order. Thank you I hope you can figure out how to make it easier for people that pay alot of money daily for your business.

I buy food/coffee/tea from sheetz about 2-3 times a week.

I have some suggestions I felt the need to try and submit to anyone that has the power to make changes to the food being prepared.

Your grilled chicken does not taste good. Any salad that has the grilled chicken has an odd taste as if it is fake chicken. I'd suggest buying real chicken or something better.

I love my salty food however the fried pickles are too salty. I'd suggest fried pickle spears instead of chips with less sodium. Another item that is too salt is the Wisconsin cheese bites.

Lastly, I think the buffalo egg salad is one of the worst tasting items on the menu

Hi, I stop at store #392 several times a week and have friends that work there. I have witnessed along with several other customers your asst manager Emilee kissing one of the younger employees she is in charge of. This has happened almost every time I have been in there when both are working. I cant believe Sheetz condones fraternizing between managers and employees especially in plain view of all the customers. I was told by a couple of other employees that this is a common occurrence between Emilee and her young employee and there much more PDA that happens on daily basis for the last couple months. Most companies would fire their employees but she is still working there so I guess you okay with it.

On 4/25/19 I Purchased a sub and tater skins at Sheetz #101. I am generally happy with my purchase here but tonight my steak sub is cold, cheese not even melted. My tater skins are under cooked the cheese not melted the bacon fatty greasy and not cooked and thrown into the container one i'll top of the other . I did not see the option to take photos before I threw the food away and now it is in the trash dumpster so I cannot provide photo evidence of these claims but my amount Was $11.80 plus tax. I would appreciate reimbursement please. And thank you so much.

Name Becki Heckman
Phone number [protected]
Address PO Box 405, Cadagan, PA 16212
Email [protected]@hotmail.com

Sheetz #170 ordered jalapenos but never received. I order from the sheets a few days a week. Order after order seems to be wrong no fork or forget my dressing. This sheetz is closest to my work and i am on a time limit for lunch i like the verity but dont like the inconsistencies. Mto should be made to my order. Dont like paying for something if im not getting what i order

I came in and ordered my sandwich paid for it, there was no one else in front of me, it was after 11PM, very slow the staff was goofing around which is fine down time everyone does exactly that, what I don't appreciate is having to wait 15 mins for the supervisor to yell my number to tell me that they do not have the required bread rudely, and when I said her substitutions are unacceptable she finally said she would give me a refund. I then had to wait another 10 mins before she decided she was ready to do it after telling her coworkers a funny story. She rudely placed my change on the table and told me sorry as she was walking away and to have a great night. I've come to this Sheetz almost every day since it is directly nearby where I live. But I WILL NEVER come here or spend another dime in this establishment.

So. I'm deeply upset. I have been a dedicated Sheetz customer for years. I have always enjoyed your food and recently I went to your store to get a late night snack. While I was there I ordered the 3 for $5 apps off the menu. I originally ordered the mozzarella sticks, the Wisconsin cheese bites and the Mac and cheese bites as they are my favorite. When I received my food I waited till home to dive into it. I was deeply saddened to find that I had NO mozzarella sticks. And just the two other apps. I don't know if I will ever be able to return to Sheetz, or ever get my gas from there again. I am so sad.

You took cooked peppers and onions off the menu for a short period of time now you brought them back and you want to charge for them I'll be going to Wawa
Sheets is not the only convenient store in the area and you certainly are not the only place to make sandwiches
Some years back you used to offer hot pepper relish and you did away with that
Streamlining your business might end up losing your business

Hello my name is Steve Edwards Jr, my son and I stopped at Sheetz and ordered some food on the way home. We're at the Sheetz store number 0 7 9 in Punxsutawney Pennsylvania on April 20th 2019 at 3:12 p.m. our order number was 837. I ordered a premium club sub hole with parmesan cream cheese swiss cheese and extra hot sauce and fryz..And that is exactly all I got there was NO MEAT on my club sub. We live in New Bethlehem Pennsylvania about 45 minutes away from Punxsutawney if it wouldn't have been so far away I would have taken it back and had them replace it. My Sheetz card number is [protected]. My address is 601 Lafayette Street New Bethlehem Pennsylvania 16242. Any help with this would be greatly appreciated thank you for your time.

Store #268. Red Lion PA

For the third consecutive day, I have stopped into the store to purchase 3 large Pepsi slushees. Each day the Pepsi machine has not been working. Today, the light stating that it was out of product was on. When I asked the register attendant/manager if there was more product, she stated that she didn't know and that it would take at least 20 minutes to freeze anyway. Your employees lack of materials management during the lunchtime rush is costing you money and a lifelong customer. If the Pepsi offering is always the one that is down, maybe you should look into having two Pepsi dispensing machines.

I went to sheetz last week to get some food and there was a special going on for $5 with cheeseburger and fries and 20oz drink so me and my husband went to get one. We proceed to the register and the manager on duty couldn't figure out how to ring it up. 1st she said it had to be cokes then pepsis then tried to charge me extra for the drinks. She kept asking do we still want our food because she couldn't figure it out we kept saying yes we want our food even tho it was sitting there getting cold. I asked why couldnt she just key it in? Use a store coupon? Call someone? Anything but she said she couldn't sell us our food so we lost out on dinner that night. It seems like everytime I go to this store I have a problem with the workers being able to ring up the items! I am not looking for a handout and I hardly complain on people but I would like to be compensated for the 25 minutes I was in the store arguing with her that I wanted my food! I had to go hungry that night as well as my husband because we were riding with some one else and couldn't stop anywhere else. I dread having to go there any more and it has completely ruined my opinion of sheetz. Please make it right my phone number is [protected] and my address is 377 green acres circle martinsville va 24112. Thank you reba and bradley witt

As far as the Sliders whenever I order them the burgers still be cold their not hot and that's at any location I go to in Greensboro NC.
The Tacos when I do order them the shells are always stale and not crunchy
And today 04/09/2019. At the Spring Garden location I order two hot dogs with Pretzel buns and two with regular buns. But I should've known they wouldn't have no pretzel buns cause they never do when I go and order hot dogs. And I go in this Sheetz for them at least 3 times a week. So whatever short black girl working the register at 6:00pm today I said y'all never have pretzel buns no matter what time I come in here. She had a little attitude and said oh well I guess not. She still charged me for pretzel buns when I specifically told her I still want the order just use regular buns. My order was like 7 dollars and some change and I got some soft serve ice cream which was 2.99. So 2.99+1.00+1.00=basically 5dollars and change. I will not be doing business with that establishment again. Customer Service was poor. And they never have what I want. Then yesterday a guy I guess is the manager I asked him a question by the coffee had an attitude like he didn't want to be bothered. I had to make a complaint cause I shop at Sheetz too much. But this is ridiculous. That location needs to get there [censored] together. It's on Spring Garden by the college UNC-Greensboro. My email is [protected]@GMAIL.COM

My daughter got the cobb salad. She had it almost finished when she found a large black beetle. Dead in the bottom of her lettuce. I called the store and nobody answered. Emailed the company. Don't expect to hear back. Speaking to health department tomorrow. We will never ever patronize sheetz again. This is completely unacceptable. And there's no way there's just one beetle in the facility. I'm disgusted. My daughter vomited up her food because she's afraid she ingested bugs or the eggs without knowing.

Came in and ordered mozz burger, regular burger, fries, 2 hot dogs with chilli, nacho cheese ketchup and onion..fries are cold and logged with grease like they sat for awhile, hot dog had only cheese on it.ours was only order that was up..when you spend 20 on your food for what little amount you get you expect to have good quality food not to be disappointed when you open the bag and find not what you order and it be cold..very unsatisfied

I would love to show you a picture of the large smoothie I got. The girl made it too thick so she made another attempt. 2nd attempt still not enough and still thick. Her answer? Instead of making it right... Lots of whipped cream
Smh. I'm not looking for anything free. Just saying maybe teach them that half assed doesn't equal customer satisfaction. Yet another example as to why a 15 dollar minimum wage is ludacris.

My name is Robert Rea, my email is [protected]@gmail.com I attended the open job interview on March 27th the store manager and assistant manager were very pleased and encouraged me to apply, I was told I was exactly what they wanted and was the best person they interviewed all day. I applied the next morning and called to see if my application went through the day after and they said it had and that they were going to go through with it, and that I should check my email the next few days for further information. A few days go by and I hadn't gotten any emails so I got a hold of the stores assistant manager and he tells me that they were going to hire me but the district manager said no, I asked if there was a reason because they were really excited to have me and he told me that the district manager won't let them hire rehires anymore she doesn't like them, so because I worked for a different store almost 9 years ago I can't get a job with Sheetz anywhere in this district because she has a personal dislike of rehires, I really feel this is not only biased but profiling, the district manager wasn't a part of the interview or application process, and didn't have a valid reason for turning my application down other than she doesn't like rehires I can't wrap my head around how someone like that ends up in a management position let alone gets to just say no cause she doesn't like rehires it's extremely unprofessional, and it not only hurts me financially, but it hurts other people who really want to work, and work in a good environment, it also hurts Sheetz as a company she's just shooting down people because she has something against them even though the store managers told me I'm exactly what they're looking for, I'd like to have this reviewed by someone higher up, because there was no other reason given for them turning me down other than the district manager said no she doesn't like rehires.

I ordered food for lunch, and I heard a young man instantly complain back on the food line, to my surprise it was a member of your management team, Zach. He was complaining and then laughing about cold food, and it being that time of the month. His whole demeanor was very unprofessional. As a former shift supervisor, if I was shopped behaving that way I would have failed. I am very disappointed. My flatbread wasn't even toasted like it should have been.

Hello, Today i went to the Sheetz in Wilkes Barre Township, PA on PA 309 at between 11-11:15 and ordered my regular Vanilla Milkshake with Putter Butter, Whip Cream, and Sprinkles. I order and paid and waited about 10 mins for my milkshake which is usually a little longer then i usually wait but when i received my milkshake and began to drink it i noticed that it wasn't make much of a milkshake as much as i expected. It was more milk and ice chips topped with peanut butter, whip cream, and sprinkles. This is the first time that i have ever been disappointed by the quality of milkshake that i have received from any sheetz. Granted some times milkshakes are better then others but this is by far the worst milkshake that i have received. This will in no shape prevent me from ever order from Sheetz because i've never had any issues until tonight. I just hope that is fixed so that this doesn't happen again to anybody. Thank You