Shawwrongful billing though I paid the bill

I signed up for shaw cable service in 2014 for a friend. When he couldn't pay, I called shaw to cancel, returned the equipments and paid the outstanding balance of $185.84. They ended up not recording the payment and sent me to collections. I talked to them back and forth several times and told them that I paid this balance when I returned the equipments and paid for my shaw bill at the retail store in the mall. They still claimed that I did not pay the bill and are requiring me to pay the balance. Shaw is so rich but behave like slum lords. They are so unprofessional with their documentation/record keeping and scam you off every penny. Now I am stuck with a collection bill and a payment to make. I can't wait for Canada to bring other competing internet/cable providers like they have in the states. These people need to be audited and sent back to accounting school.

Responses

  • Bi
    bill3888 Apr 12, 2016

    they forced me into a separate account for my RV even though we take the box from the house on weekends...its unreal to pay for 2 services when you can only use one at a time...one or the other is not in use at one time..criminal!!! now I pay double since I already spent tons of money buying the equipment from them...I have no choice but to pay thru the nose...I sent a complaint to the CRTC

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.