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Sharaf DG Customer Care Service

18
Complaints179
Pending60
Resolved22

Sharaf DG LLC

Al Hilal Building, Ground Floor, Sheikh Rashid Road, Garhoud
Dubai
United Arab Emirates

Customer Support Phone Numbers

800 344 357(UAE) 31 18
8000 8007(Bahrain) 5 8
8006 6753(Oman) 2 4
800 0179(Qatar) 1 7
+971 42 530 500(UAE) 17 6
+971 800 344 357(UAE) 1 1
+974 17 328 181(Bahrain) 1 4
+20 109 489 6109(Egypt) 0 4
+974 22 009 280(Oman) 1 1
+974 800 0179(Doha, Qatar) 6 7
+974 44 838 435(Doha Festival City, Doha, Qatar) 4 5
Egypt
Mall of Egypt, Level 2, near Gate F2 & C2

Oman

Level 1, Muscat Grand Mall, Oman

Bahrain
• A-12 Bahrain City Centre, Manama Kingdom of Bahrain, Bahrain
• 2nd Floor, Ramli Mall, Road № 4041, Block № 740, Manama Kingdom of Bahrain
• Shop №104, Enma Mall Building - 493, Road - 16, Block - 925, Bahrain
• Seef Mall, Muharraq Seef Mall, 1st Floor, Near Arad Fort Museum, Arad, Al Muharraq, Bahrain

Abu Dhabi, UAE
• Abu Dhabi International Airport, Duty Free at Terminal 1, Terminal 2 & Terminal 3, Abu Dhabi, UAE
• Mushrif Mall, Abu Dhabi, UAE
• Abu Dhabi Mall, Abu Dhabi, UAE
• Dalma Mall, Abu Dhabi, UAE
• Al Wahda Mall, Abu Dhabi, UAE

Ras al Khaimah, UAE
Naeem Mall, Al Naeem Mall, Bin Daher St., Ras al Khaimah, UAE

Fujairah, UAE
Level 1, Century Mall, Fujairah, Uae

Al - Ain, UAE
Al Ain Mall, Sharaf Dg, Level 1, Stars Court, Othman Bin Affan St Al - Ain, Uae

Sharjah, UAE
• Level 2, Mega Mall, Sharjah, Uae
• Safeer Mall, Al Khan Interchange, Dubai - Sharjah Highway, Sharjah, Uae

Dubai, UAE
• Union Metro Station, Deira - Dubai
• City Center Mall, Shindagha, Bur Dubai
• Level 2, West Court, Deira City Center, Dubai
• China Court, Ibn Battuta Mall, Jabel Ali, Dubai
• Level 2, Times Square Centre, Between 3rd & 4th Interchange, Sheikh Zayed Road, Dubai
• Level 2, Electronics Zone, Dubai Mall, Downtown Burj Dubai Dubai
• Al Gadhir Building, Mankhool Street, Al Raffa, Dubai
• Union Coop - Muhaisnah, Dubai
• Union, Al Tawar, Dubai, UAE
• Egypt Court, Ibn - Battuta Mall, Dubai, UAE
• 4u Rashidiya, 1st Level, Union Coop, Rashidiya, Dubai, UAE
• 4u Mirdiff, G073, 1st Level, Mirdiff City Center
• Burjuman, Dubai, UAE
• Al Barsha Mall, Union Coop, Dubai, UAE

Qatar
• Ezdan Mall, 1st Floor, Al Gharrafa, Al Shamal Road, Doha, Qatar
• Mall of Qatar, 1st Floor, Street 373, Ar-Rayyan,, Doha, Qatar
• Doha Festival City, 1st Floor, Umm Salal Muhammed, Doha, Qatar
Plus

Sharaf DG Complaints & Reviews

Sharaf dg / hp pc all in one

Wi
Jun 28, 2017

Brought this product from dcc sharaf dg in april 2017 and having extended warrenty (paid aed 199 extra) till april 2018. however pc stopped working in 1 year 3 years wher it was under warrenty. we have given it to them to check on 16th june 2017 and after a week I got a call saying that...

Sharaf dg / defective tv

Hi
Jun 25, 2017

Dear Sir/Madame, I am writing this letter requesting your consideration of my below grievance and your kind assistance in the resolution of the same. My Name is Mohamed Elmadbouly, Flight Purser in Emirates Airline, My grievance pertaining to the malfunctioning of a television set and the...

Sharaf dg / mobile

Sh
Jun 03, 2017

Dear all Today June 3 .. I visited to buy a mobile huawei p10 plus even I ask the sales guy who even he was ready to explain for my request understand the features . I ask I need mobile with dual sim and good memory or extra sd slot he. Just two mobile and never turn around to explain me about...

[Resolved] Sharaf dg / iphone 7

Sh
Jun 01, 2017

i was a really big costumer of sharaf DG, i always buy stuff from there but it was the first time i get to use the guarantee, my iPhone 7 stopped working because splash of water got into it, which that supposed to be okay because iPhone 7 is( water resistant), i gave my phone to them after...

Sharaf dg / salesperson mr. sharan

Ra
May 28, 2017

Mr. Sharan is a sales executive in electronics dept he is very very rude> I have given him a Companys cheque and not a personal cheque but he told me he will not be able to deliver till cheque is cleared. I was OK with that. He also told me that he will call me ones the cheque is cleared...

Sharaf dg / delivery and installation of 2 a. c. split units

Ze
May 28, 2017

My name is Abdul Aziz phone number 0096893680220 I have purchased 2 a.c. units on Thursday and was promised that they will deliver and install today Sunday the 28th of May, I was surprised to know that the delivery guys are different then the installation guys and that they would not be...

[Resolved] Sharaf dg / unethical behaviour

Ru
May 23, 2017

I went to Sharaf DG Galleria mall to purchase TV which recommended from my friend before i purchase anything I ask first if there is international warranty and if i can bring it to the Philippines im asking also about the power supply if can use also in my country and Merchandiser answer...

Sharaf dg / samsung international battery back

Ma
May 21, 2017

I was sailing onThe royal Caribbean ship Vision of the Seas. While in Dock in port zayed in Abu Dhabi I visited the port terminal shop and purchased a Samsung International Battery pack at the terminal shop on 1April2017. This unit has only worked for a few weeks. Please send addre...

Sharaf dg / laptop which I purchased new item the salesman gives old used laptop in the box

Sh
May 15, 2017

This compliant I forwarded to Consumer protection department of sharjah today, Me as a professional more than 15 yrs stay in uae the well known electronic company Sharaf DG can cheat me, how many poor less educated people with dream of electronic item coming to Sharaf DG cheating daily ? I...

[Resolved] Sharaf dg / wrong color of mobile

Ab
May 11, 2017

I buy an iphone 7 plus to sharaf dg mall of qatar, yesterday may 10 2017, I told to the sales associate that I want to see the color and after that he show me those available color, I choose the white gold, and after that he give me the iphone, I did not notice that he gave me a rose gold...

Sharaf dg / phone

Pa
May 05, 2017

Hi. im pavan I bought sg a5 2017 model @mgm. they offer a neonflipcase but aftr I purchsd they said cant give flipcase. no stock andpromisd will givein 2days. I went many times and they said same meanwhile my phn slipped n screen crackd &now serviceguys demands half price of phn. if no...

Sharaf dg / smart flexi plan is not converted against the tv purchase

Sh
Apr 28, 2017

Hi I bought a TV from Sharf DG against the invoice # SI/01682/CM1/170405/00046 transaction on 5/4/2017 requested installment for 18 Months. Tv price 1599 and additoinally paid 142 for flexi plan conversion but it is not happend and from the ADCB statement is generated for settling...

Sharaf dg / samsung galaxy s8

Ni
Apr 17, 2017

After pre ordering and requested to make FULL payment in advance to take delivery of Samsung S8 with assurance that I can collect it the following monday. I receive a call from the IBN Battuta branch on Saturday 15th informing me that it's arrived an ready to collect. Upon arriving to the...

Sharaf dg / hp pavilion notebook

Va
Apr 04, 2017

I had purchased a HP Pavilion Notebook from Sharaf DG Gitex, Dubai on 31-March-2017. When I tried to set up the new Laptop, it seems that the laptop was locked and was asking for an Username and Password to login. Moreover the keyboard was set to UK keyboard. I called up the customer care...

Sharaf DG Dubai / Mac pro book

Al
Mar 26, 2017

Sharaf DG has been advertising that if a customer finds a product is sold cheaper in any other store, they will discount the product to be below the price found and by the same difference. I intended to buy a MacBook Pro from their store at time square mall on Sheikh Zayed Road and wa...

Sharaf dg / samsung galaxy s7

Is
Mar 08, 2017

I bought a new samsung galaxy s7 on 22 feb 2017, from last few days I am facing problem. After screen lock its totally getting unresponsive or black screen... If I go to replace my phone sure they will say that it will be replace within 7 days only. And if I keep my phone with them they will...

Sharaf dg / oppo f1s

Ma
Mar 01, 2017

hello im sajjad ali from international city I have complaint about my phone oppo f1s I bought before 20 days from bur dubai sharaf dg brach but the mobile making problem now the screen bilnging when I press the lock or figer print im not satisfied now I want to refund or exchange it I...

Sharaf dg / dell laptop

Os
Feb 27, 2017

Sharaf DG in the UAE, dodgy business practice: Please think twice if you want to visit the UAE. I have the following bad experiences. I bought a DELL Laptop from Sharaf DG (the biggest electronic shop in the UAE!) and I was given worldwide warranty. When I tried to use it, I noticed it was a...

Sharaf DG Abu Dhabi / the fake price offers

Aw
Feb 25, 2017

I bought an Apple Air 2 from Mushrif branch against 1499 with a free gift which is a headset. Sharaf DG promise says that you have the right to claim a price difference if you find the item somewhere else for a less price. I found the same item at Carrefour for ony 1299 AED. I claimed the...

Sharaf dg / samsung refrigerator rt33h3000se

Sa
Jan 29, 2017

Excuse me I am Sajith Vidyadharan my phone number +974 70703006, I purchased one Samsung Refrigerator RT33H3000SE on 21/01/2017. I purchased it from Mall of Qatar. Its expected delivery date on 25/01/2017. We are still waiting for its delivery. We try to contact customer service and it...

Sharaf dg / hp laptop

Lo
Jan 28, 2017

I bought a laptop from Sharaf DG and as usual whenever I am buying anything from there they are offering extended warranty which I am always taking. But this is first time something broke and I get to see their after sell service. My laptop keyboard suddenly stopped working hence I gave...

Sharaf dg / surplus payment not refunded

Us
Nov 28, 2016

08-Oct-2016 Extra payment had been deducted from my account due to Sharaf DG sales representative claiming that the payment had not been made and thereby deducting 259 AED for the second time for a single purchase. Payment was deducted twice. It has been almost 2 months and no response. If...

Sharaf dg / bought 1 action cam and 1 samsung gear fit, both not working. the after sales refused to change.

Fr
Nov 14, 2016

Bought 1 action camera and 1 Samsung Gear fit, both not working. The After sales refused to change so I had to exchange the camera with an expensive one and send the Gear fit to Samsung. After sales is totally useless, nobody pick up at the phone if you look for an update so I Had to...

Sharaf dg / samsung s6 mobile charging issues

Mu
Nov 03, 2016

Dear All, Dont go with sharaf DG service centre. Worst service. No responses. Very poor My Samsung charging gear fit stopped charging... with still warranty. They told me that 3 to 5 days to rectify the problem. Well from the day they received it they took them three weeks to just even...

Sharaf dg / apple se availability. after paid they told no. stock

Ua
Oct 07, 2016

This is worst experience with sharaf dg(Ras al khaimah, Naeem mall).when I am looking for apple se 16GB (space gray), Sales person Mr. osama told me there is no space gray color available.after he checked in the system ok will get it with in 2 days from another branch.then I made payment...

Sharaf dg / unethical behaviour

Lu
Sep 24, 2016

31 of agust I was in sharaf dg in "deira city center" loking for new wearless earphones. I was loking for philips but sales asistante assured me that earphones "eklasse" is much better and when he gave me to test the sound this earphone, he broke one infront of me. I asked him: "is it...

Sharaf DG, Ramli Mall / credit card billed in full instead of monthly emi for samsung note 5 purchase.

Wa
Jul 15, 2016

Dear sir, Myself mr. wasim dhopawkar resident of bahrain, cpr# 831124024, holder of citi bank citi life credit card been purchased samsung note 5 phone through my citi bank credit card from sharaf dg, ramli mall, kingdom of bahrain on 17th june, 2016. at the time of purchase, I have been...

Sharaf dg / smart tv

Ma
Jul 12, 2016

By far the worst service ever! I have never been as disappointed as when dealing with Sharaf DG, and I never had to call customer service to complain as much! this is extremely unprofessional and unacceptable especially after learning that Sharaf DG will not even attempt to correct their...

Sharaf dg / sold used product, then defective one

Pk
May 17, 2016

This is by far the worst place to buy electronics. I bought a Siemens cordless phone but when i came home and opened the pack, there was a service slip by an old customer who was also sold this defected product. Upon complaining, i was told to return it at nearest branch. When i visited...

Sharaf dg / electronic photo frame

Re
Dec 06, 2015

Hi, I brought a electronic photo frame in Oct 2015 from Srafa DG abhu dhabi airport store while travelling to Blore. They told me that If there are any defects they will arrange for a pickup free Of cost thru DHL & replcae the set. later the photoframe developed snag, I c ontacted them...

Sharaf dg / 0 product knowledge

Re
Nov 07, 2015

I had visited their Mega Mall branch to buy mouse for my smart tv when called a nearby staff to assist me, I just asked her will it support smart tv she didn't had any knowledge about the mouse rather she went and asked someone else he just said no it won't support I was surprised I asked...

Sharaf dg / washing machine

Re
Nov 05, 2015

Sharaf dg - the worst electronic store!!! Purchase: 3rd of november will be installed: 5th of november sharaf dg is the worst electronic store in the uae. If you ever buy any product from them, and it is defective, they will never ever replace it or take any blame. I purchased a washing...

Sharaf dg / premier mixer

Sh
Oct 25, 2015

I had bought a Premier Mixer Grinder and the motor notch gave up when i started using it, when being to the DCC customer service the salesperson admitted that the piece is a defective piece, but the customer service executive (Shakir Ali or Shukat ali) was adamant that he will have to...

Sharaf dg / premier mixer

Sh
Oct 24, 2015

I had bought a Premier Mixer Grinder and the motor notch gave up when i started using it, when being to the DCC custoemr service the salesperson admitted that the piece is a defective piece, but the customer service executive (Shakir Ali or Shukat ali) was adamant that he will havr to...

Sharaf dg / brother all in one printer-

Re
Oct 24, 2015

We purchased a Brother All in One printer for over 3,000 AED expecting if we paid more than our usual 1, 500 AED printer that we would receive superior product and service. Last month, the printer was dropped off at their service center on Shk Zayed Road for replacement of the drum at an...

Sharaf dg / laptop

Re
Oct 21, 2015

Hi, i had bought a dell xps13 laptop from dell store of yours during gitex from world trade center. Invoice no : si / 03486 / g01 / 151010 / 00011 dated 10th of october 2015. After paying the cash, when i went for collection of the product, the told me that there is no stock and promised...

Sharaf dg / samsung fridge

Re
Oct 15, 2015

This has to be the worst place I have ever shopped at.. Bought and paid for a fridge, cooker and washing machine on the 4th September. Called a week before the delivery date on the 17th and they said yes it will all be delivered. Called on the 17th and they said yes its all coming today...

Sharafdg / samsung galaxy tab

Re
Oct 10, 2015

One of the horrible service in safeer mall sharaf dg. And the manager is very rude as well. Yesterday(09/10/15) @9pm I purchased Samsung tab A from sharaf dg sharjah, when I bought the product I requested the cashier to open the piece and show before I take then she said don't worry...

Sharaf dg / samsung tab

Na
Oct 09, 2015

We bought Samsung tab and I asked for cashier to check the product before I collect but the cashier told me if u have issue u can bring it back. As per his advice I took the product and after reaching home in 10 minutes I reached home I opened the box to check and charge the tab but when I...

Sharafdg / delivery delay

Ka
Jul 15, 2015

To whomsoever it may concern!! I am very upset with your services which cannot be expressed in words, because words or sentences will not be enough. I made a terrible mistake by purchasing online through sharaf dg. Its the most worst experience which a customer can face. Lets go to the...