Sharaf DG
reviews and complaints

On mid december 22 I purchase a full house whiteware devices which turned out to be a horrible non professional aftersale service. Very poor communications. Poor suppliers attitude and Non responsive staff. Sending complaint has no meaning as no o e cares. The worst buying experiece ever. Till now there is missing items with no single piece of informtion where it is or when I will recieve it.

These are the followig defects which i've reported multiple times, and the laptop was returned to me for the 3rd time without reparing:

The calculater isn't working since i bought this laptop

Some of the letter are wrongly printed in the keyboard on the wrong places( ex, @ sign)

The touchpad freeze a lot, and sometimes stops completely from working

Laptop specifications not matching with requested middle-eastern specification on buying.

The ever worst service in my life. No proper communication and no follow up from sharaf dg after paid the amount for delivery. 4 days after when I called customer service that time they informed me that my washing machine is cancelled due to no stock. No value for my paid money? And again I want to visit the store to get my money back? Is it my mistake that I choose sharaf dg? Is it my mistake that your staff informed me that the particular washing machine in stock and will arrange delivery to my home after I paid cash? Is it my mistake that nobody from sharaf dg called and offered alternative? And I want to visit again to get back my money as per your procedure? So no value for my time, my money?

Bought a new mobile by making full payment on 5th Feb from Burjuman mall and today's date is 15th Feb. After buying I found the sim tray was not opening (which is not my fault) so I returned back within the time and requested for replacement of my mobile. But till now I did not get any message or call from their end. I have contacted the customer care multiple times and from their end got only one reply "Raised a request and I

will get a call back in 24 hours" After waiting for more than 10 days I am not ready to get the mobile from them. I need my money back immediately.

I ordered a laptop from sharaf dg. now its been one week over. still I didn't get the laptop. yesterday they told me it is out of stock after one week. my works are pending due to this issue.In between I contacted following ways:

1. via email:[protected]@sharafdg.com
2.contacted in number :[protected]
3. whtsap number :+[protected]
4. web chat

below is the WhatsApp chat
[11:18 am, 03/02/2023] Nithin Thomas KRV: Hello
[11:19 am, 03/02/2023] Nithin Thomas KRV: I booked one laptop from sharaf dg. one week before. Still I didn’t get.. they promised me to give by last monday.. now they are saying not in stock. there is no solution for that
[11:19 am, 03/02/2023] Sharaf Dg: Hello, good morning! Welcome to Sharaf DG, how may I assist you?
[11:20 am, 03/02/2023] Nithin Thomas KRV: You are providing numbers and email id s but not able to find a better solution.. or compensation for the customer issue
[11:20 am, 03/02/2023] Nithin Thomas KRV: From one week my works are pending now
[11:22 am, 03/02/2023] Nithin Thomas KRV: Hello?
[11:23 am, 03/02/2023] Sharaf Dg: Sir as I checked the order is under process kindly wait once it is out for delivery team will contact you
[11:24 am, 03/02/2023] Nithin Thomas KRV: Now it is one week
[11:25 am, 03/02/2023] Nithin Thomas KRV: I don’t want your item
[11:25 am, 03/02/2023] Nithin Thomas KRV: I need my money back
[11:32 am, 03/02/2023] Sharaf Dg: Sir I have highlighted the concern to the team kindly wait once there will be any update team will notify you
[11:34 am, 03/02/2023] Nithin Thomas KRV: When?
[11:34 am, 03/02/2023] Nithin Thomas KRV: They won’t take ang actions.
[11:35 am, 03/02/2023] Sharaf Dg: Sir team will absolutely take action
[11:37 am, 03/02/2023] Sharaf Dg: Dear valuable customer, our chat has been ideal for a while now. In case you need any further assistance please reach us via Chat (website - uae. sharafdg.com / WhatsApp Bot - [protected] or call our call center support at [protected] or email us at [protected]@sharafdg.com
We operate from 9:00 AM to 12:00 midnight everyday. Thank you for contacting Sharaf DG.
[11:39 am, 03/02/2023] Nithin Thomas KRV:?
[11:39 am, 03/02/2023] Sharaf Dg: Hello, good morning! Welcome to Sharaf DG, how may I assist you?
[11:39 am, 03/02/2023] Nithin Thomas KRV: Why you are again sending this messages?
[11:41 am, 03/02/2023] Sharaf Dg: Sir because the earlier chat got closed
[11:42 am, 03/02/2023] Nithin Thomas KRV: HP Victus 16-D1020NE Gaming Laptop – Core i7 2.3GHz 16GB 512GB 6GB Win11Home 16.1inch FHD Blue NVIDIA GeForce RTX 3060 English/Arabic Keyboard - Middle East Version https://uae.sharafdg.com/product/hp-victus-16-d1020ne-gaming-laptop-core-i7-2-3ghz-16gb-512gb-6gb-win11home-16-1inch-fhd-blue-nvidia-geforce-rtx-3060/?promo=2708375%3Fdg%3Dfalse#.Y9y64XVfEN0.whatsapp
[11:42 am, 03/02/2023] Nithin Thomas KRV: I need this laptop.
[11:44 am, 03/02/2023] Nithin Thomas KRV: I will not pay anymore.
[11:46 am, 03/02/2023] Sharaf Dg: Sir we are really apologize for the delay and I'll try to my best for providing you the resolution as soon as possible
[11:50 am, 03/02/2023] Nithin Thomas KRV: I’m working I sewa (sharjah water authority). My works are pendinv due to this isse.
[11:53 am, 03/02/2023] Sharaf Dg: I am really sorry sir team is working on it kindly allow us some time so that we can provide a better resolution to you
[11:54 am, 03/02/2023] Nithin Thomas KRV: Ok
[11:55 am, 03/02/2023] Sharaf Dg: For any further concerns please feel free to chat with us at Sharafdg.com. Thank you for choosing Sharaf DG.
[11:57 am, 03/02/2023] Nithin Thomas KRV:?
[11:59 am, 03/02/2023] Sharaf Dg: Hello, good morning! Welcome to Sharaf DG, how may I assist you?
[0:07 pm, 03/02/2023] Sharaf Dg: Dear valuable customer, our chat has been ideal for a while now. In case you need any further assistance please reach us via Chat (website - uae. sharafdg.com / WhatsApp Bot - [protected] or call our call center support at [protected] or email us at [protected]@sharafdg.com
We operate from 9:00 AM to 12:00 midnight everyday. Thank you for contacting Sharaf DG.
[6:29 pm, 03/02/2023] Nithin Thomas KRV: Hello
[6:29 pm, 03/02/2023] Nithin Thomas KRV:.
[6:29 pm, 03/02/2023] Sharaf Dg: Hello good evening! Welcome to Sharaf DG, how may I assist you?
[6:30 pm, 03/02/2023] Nithin Thomas KRV:.
[6:31 pm, 03/02/2023] Sharaf Dg: Please elaborate your concern.
[6:37 pm, 03/02/2023] Nithin Thomas KRV: 🙄
[6:38 pm, 03/02/2023] Nithin Thomas KRV:?
[6:40 pm, 03/02/2023] Sharaf Dg: Ok I am checking, kindly stay with me
[6:40 pm, 03/02/2023] Sharaf Dg: Sure I will definitely help you out regarding this.
[6:40 pm, 03/02/2023] Nithin Thomas KRV: Actually you are playing with customers
[6:41 pm, 03/02/2023] Nithin Thomas KRV: See the replay from your side
[6:41 pm, 03/02/2023] Nithin Thomas KRV: How you are going to solve this issue
[6:42 pm, 03/02/2023] Nithin Thomas KRV: From one week i’m following up
[6:43 pm, 03/02/2023] Nithin Thomas KRV: Still now irresponsible behaviour from your side
[6:43 pm, 03/02/2023] Nithin Thomas KRV: Again asking “what is your issue”
[6:44 pm, 03/02/2023] Sharaf Dg: Sorry for the inconvenience.
[6:44 pm, 03/02/2023] Nithin Thomas KRV: Where is this staff whom i’m talked before
[6:44 pm, 03/02/2023] Sharaf Dg: I really apologize please wait as it has highlighted already on priority basis.
[6:45 pm, 03/02/2023] Sharaf Dg: Her Shift has been over.
[6:45 pm, 03/02/2023] Nithin Thomas KRV: Pathetic
[6:45 pm, 03/02/2023] Nithin Thomas KRV: Situation
[6:46 pm, 03/02/2023] Sharaf Dg: Please allow us till tomorrow.
[6:48 pm, 03/02/2023] Nithin Thomas KRV: 🙄
[6:48 pm, 03/02/2023] Nithin Thomas KRV: This too much
[6:48 pm, 03/02/2023] Nithin Thomas KRV: from one week you are saying tomorrow
[6:48 pm, 03/02/2023] Sharaf Dg: The team has confirmed it sir.
[6:48 pm, 03/02/2023] Nithin Thomas KRV: That means this issue willn’t be solved
[6:48 pm, 03/02/2023] Nithin Thomas KRV: what
[6:48 pm, 03/02/2023] Sharaf Dg: I have highlighted it.
[6:49 pm, 03/02/2023] Nithin Thomas KRV: I need compensation
[6:52 pm, 03/02/2023] Sharaf Dg: Please wait you will get the call at tomorrow.
[6:53 pm, 03/02/2023] Nithin Thomas KRV: Same response😡
[6:54 pm, 03/02/2023] Sharaf Dg: Please wait till tomorrow for last.
[6:54 pm, 03/02/2023] Nithin Thomas KRV: Tomorrow again from the beginning I need to explain right?
[6:54 pm, 03/02/2023] Sharaf Dg: Please ask for my name Rajan.
[6:55 pm, 03/02/2023] Sharaf Dg: But you will definitely get the call from the team as well.
[6:55 pm, 03/02/2023] Nithin Thomas KRV: Explain the situation correctly to your staffs
[6:55 pm, 03/02/2023] Sharaf Dg: Sure siir.
[7:10 pm, 03/02/2023] Sharaf Dg: Anything else that I may help you with?
[7:10 pm, 03/02/2023] Sharaf Dg: For any further concerns please feel free to chat with us at sharafdg.com. Thank you for choosing Sharaf DG.
[7:10 pm, 03/02/2023] Sharaf Dg: Dear valuable customer, our chat has been idle for a while now. In case you need any further assistance please reach us via Chat (website - uae. sharafdg.com / WhatsApp Bot - [protected] or call our call center support at [protected] or email us at [protected]@sharafdg.com
We operate from 9:00 AM to 12:00 midnight everyday. Thank you for contacting Sharaf DG.
[9:57 am, 04/02/2023] Nithin Thomas KRV: HELLO
[9:57 am, 04/02/2023] Sharaf Dg: Hello Good morning! Welcome to Sharaf DG. how may I assist you?
[9:59 am, 04/02/2023] Nithin Thomas KRV: 🙄
[9:59 am, 04/02/2023] Nithin Thomas KRV:.
[10:00 am, 04/02/2023] Sharaf Dg: Sir how may I assist you?
[10:00 am, 04/02/2023] Nithin Thomas KRV:.
[10:00 am, 04/02/2023] Nithin Thomas KRV:.
[10:01 am, 04/02/2023] Sharaf Dg: Sir how may I assist you?
[10:04 am, 04/02/2023] Sharaf Dg: Are we connected?
[10:04 am, 04/02/2023] Nithin Thomas KRV: YES
[10:04 am, 04/02/2023] Nithin Thomas KRV: WHY YOU ARE DELETING THE CHAT HISTORY BEFORE SOLVING AN ISSUE
[10:05 am, 04/02/2023] Sharaf Dg: Sir/mam allow me sometime while I'm checking
[10:06 am, 04/02/2023] Nithin Thomas KRV: EVERY DAY NEWS STAFFS COMING AND CHECKING🙄
[10:09 am, 04/02/2023] Sharaf Dg: May I have the order number or any complaint ticket number if you have please?
[10:17 am, 04/02/2023] Nithin Thomas KRV:.
[10:17 am, 04/02/2023] Sharaf Dg: I understood your concern its regarding the delievery.
[10:18 am, 04/02/2023] Nithin Thomas KRV: NOW IT IS ONE WEEK
[10:20 am, 04/02/2023] Nithin Thomas KRV: STILL I DIDN'T GET A CALL
[10:21 am, 04/02/2023] Nithin Thomas KRV: SAME SCENES REPEATING EVERY DAY
[10:21 am, 04/02/2023] Sharaf Dg: Sir we are really apologize for the delay and I'll try to my best for providing you the resolution as soon as possible
[10:22 am, 04/02/2023] Nithin Thomas KRV: SENDING COPY PASTE MESSAGES ARE YOUR SOLUTION
[10:22 am, 04/02/2023] Sharaf Dg: Kindly allow me sometime I'm complaint this.
[10:22 am, 04/02/2023] Nithin Thomas KRV: SAME RESPONSE... ARE YOU STILL DOING THE SAME
[10:23 am, 04/02/2023] Nithin Thomas KRV: GIVE ME YOUR NUMBER
[10:23 am, 04/02/2023] Nithin Thomas KRV:.
[10:23 am, 04/02/2023] Nithin Thomas KRV:.
[10:23 am, 04/02/2023] Nithin Thomas KRV:.
[10:25 am, 04/02/2023] Sharaf Dg: Sir I would like to inform you I have raised request to the concern team kindly note the request number 6084042 concern team will do the needful and will get back to you soon
[10:25 am, 04/02/2023] Sharaf Dg: Get in Touch
[protected]
[10:25 am, 04/02/2023] Nithin Thomas KRV: GIVE ME YOUR NAME
[10:25 am, 04/02/2023] Nithin Thomas KRV: WHERE IS RAJAN
[10:26 am, 04/02/2023] Nithin Thomas KRV: WHERE IS RAJ PRIYA
[10:26 am, 04/02/2023] Nithin Thomas KRV: IRRESPONSIBLE EMPLOYEES
[10:29 am, 04/02/2023] Sharaf Dg: I totally can understand your concern I would like to request you kindly wait I have highlighted to the relevant team regarding soon they will get back to you.
[10:30 am, 04/02/2023] Nithin Thomas KRV: 😡
[10:30 am, 04/02/2023] Sharaf Dg: I would like to inform you I have checked with her she is connecting with the store regarding so please don't worry you will get solution soon.
[10:37 am, 04/02/2023] Nithin Thomas KRV: I'M PLANNING TO REGISTER A COMPLAINT
[10:38 am, 04/02/2023] Nithin Thomas KRV: GIVE ME MY MONEY BACK
[10:39 am, 04/02/2023] Nithin Thomas KRV: WITH COMPENSATION
[10:39 am, 04/02/2023] Nithin Thomas KRV: I DON'T WANT YOUR SERVICE
[10:39 am, 04/02/2023] Nithin Thomas KRV: I WILL GIVE THE ACCOUNT NUMBER
[10:42 am, 04/02/2023] Sharaf Dg: I would like to inform you kindly wait I have updated to the relevant team regarding.
[10:42 am, 04/02/2023] Nithin Thomas KRV: I WILL NOT SUGGEST SHARAF DG TO MY FRIENDS
[10:43 am, 04/02/2023] Nithin Thomas KRV: I WANT MY MONEY BACK I WANT TO BUY A NEW LAPTOP FROM ANOTHER SHOP
[10:43 am, 04/02/2023] Nithin Thomas KRV: WHO WILL DO THE PENDING WORKS FROM ONE WEEK
[10:43 am, 04/02/2023] Nithin Thomas KRV: I WILL RPOVIDE MY ACCOUNT NUMBER
[10:44 am, 04/02/2023] Nithin Thomas KRV: NOW I WANT MY MONEY
[10:44 am, 04/02/2023] Nithin Thomas KRV: I DON'T WANT YOUR EXPLANATIONS
[10:44 am, 04/02/2023] Sharaf Dg: Sir we are really apologize for the delay and I'll try to my best for providing you the resolution as soon as possible
[10:45 am, 04/02/2023] Sharaf Dg: Anything else that I may help you with?
[10:45 am, 04/02/2023] Nithin Thomas KRV: SAME COPY PASTE MESSAGE I GOT YESTERDAY
[10:46 am, 04/02/2023] Nithin Thomas KRV:.
[10:49 am, 04/02/2023] Sharaf Dg: Sir I totally can understand your concern and I have highlighted to the team regarding so kindly give time so relevant team can get back to you soon.
[10:49 am, 04/02/2023] Sharaf Dg: Anything else that I may help you with?
[10:49 am, 04/02/2023] Nithin Thomas KRV: YOUR GOOD NAME
[10:50 am, 04/02/2023] Nithin Thomas KRV:?
[10:51 am, 04/02/2023] Sharaf Dg: Sir my name is shueb.
[10:56 am, 04/02/2023] Sharaf Dg: Anything else that I may help you with?
[10:56 am, 04/02/2023] Nithin Thomas KRV: WAIT
[10:59 am, 04/02/2023] Sharaf Dg: Sir we are really apologize for the delay and we'll try to our best for providing you the resolution as soon as possible.
[10:59 am, 04/02/2023] Sharaf Dg: Anything else that I may help you with?
[11:06 am, 04/02/2023] Nithin Thomas KRV: I WANT MY MONEY BACK I WANT TO BUY A NEW LAPTOP FROM ANOTHER SHOP
WHO WILL DO THE PENDING WORKS FROM ONE WEEK
I WILL RPOVIDE MY ACCOUNT NUMBER
NOW I WANT MY MONEY
I DON'T WANT YOUR EXPLANATIONS
[11:10 am, 04/02/2023] Sharaf Dg: Sir I totally can understand your concern I have raised complaint to the relevant team regarding the delivery.
[11:11 am, 04/02/2023] Nithin Thomas KRV: I don't want your laptop
[11:11 am, 04/02/2023] Nithin Thomas KRV: I need my money with compensation
[11:18 am, 04/02/2023] Sharaf Dg: Sir kindly allow me sometime I am raising request to the team for the refund refund will take 7 to 14 working days. may I process request to cancel the order.
[11:24 am, 04/02/2023] Nithin Thomas KRV: I need the it today
[11:24 am, 04/02/2023] Nithin Thomas KRV: no more days
[11:32 am, 04/02/2023] Sharaf Dg: I would like to inform you to get refund today its no possible it takes 7 to 14 working days.
[11:32 am, 04/02/2023] Sharaf Dg: Are we connected?
[11:32 am, 04/02/2023] Nithin Thomas KRV: HP Victus 16-D1020NE Gaming Laptop – Core i7 2.3GHz 16GB 512GB 6GB Win11Home 16.1inch FHD Blue NVIDIA GeForce RTX 3060 English/Arabic Keyboard - Middle East Version https://uae.sharafdg.com/product/hp-victus-16-d1020ne-gaming-laptop-core-i7-2-3ghz-16gb-512gb-6gb-win11home-16-1inch-fhd-blue-nvidia-geforce-rtx-3060/?promo=2708375%3Fdg%3Dfalse#.Y9y64XVfEN0.whatsapp
[11:32 am, 04/02/2023] Nithin Thomas KRV: I need this laptop
[11:32 am, 04/02/2023] Nithin Thomas KRV: today

I am extremely dissatisfied with Sharaf DG's service. Had I known beforehand, I would never have made a purchase from them. My October purchase of an Apple Pencil quickly proved to be a mistake. The Apple Pencil stopped working just a week later and I returned it in mid-November. It is now January 29th and I have been sending countless emails trying to resolve the issue. On January 1st, I was told I would receive a new pencil, but it's been a full month and they are still reviewing my case. This delay is affecting my work and I have been waiting for three months just to get a literal Apple Pencil repaired. The lack of updates and communication is unacceptable. Despite over ten phone calls with Sharaf DG, this issue remains unresolved.

I ordered the surface go 3 4gb/64gb variant from sharaf dg online under the old laptop exchange offer, after receiving the device I realize the performance of the laptop is low and sluggish. I raised a request 6 days back to return the product and allow me to buy another laptop, but there is no update or reply or call back from customer service. Every time when I call them they have some recorded message and no solution is provided. Sharaf dg is good at stores but their online market e-commerce service is worst and they need to learn how other e-commerce businesses are doing. I will advise others to refrain from ordering anything from sharaf dg online. Worst people & services to deal with. Better to go with noon or amazon.

Spent over AED 17000 on high end appliances on 8th of January 2022 for a furnishing project I regularly do, and was promised some gifts which were part of the appliances offer that never showed up till today. Every time I speak to the sales representative Mohd Yassir from the Dubai Mall store who I made the purchases from, I get promised same day delivery but the items never show up. All a gimmick and lies. Sad to see this happening in Dubai and while I used to trust Sharaf DG and give them all my electronic business, I will be moving my large business from them to those who actually mean what they say.

I took an extended warranty for my refrigerator while purchasing it in 2022. 27th December 2022 refrigerator started showing complaints and after 2 days (29th December 2022) registered complaint (complaint ID :5918130) and they took the product for repairing and till now the product is not returned. They charged 350 for gas charges if I agree to pay they told me they will deliver the item (if there are charges why are we taking warranty) I am calling them everyday and customer care not giving proper response till now the product is not returned.

I we was cheated . I have Apple Mac air m2 for repairs and informed them what is cost of new one so that I buy new one . They have wrong info and on collection I had to pay aed 4200. They had offer in Sharaf dg Times Square for exchange of old one with discount of aed 800 and buy new one . I paid money like gentle man. Wrong info by customer service and ignore from Apple service . I feel cheated . I am visiting 3 days everyday with max air for some or other fault . I want compensation and I want to buy new one . My name is suraj [protected]( dubai)

Twice i have been delivered with defective product by SHaraf DG and the customer service executives are just delaying to address the issue.

first delivery done on 1/jan 2023 was for defective product whihc was not accepted. next day 2/jan product delivered with dent and defects again.

complaint ticket # 5937731.

after paying in full why does Sharaf DG think its ok to deliver sub standard, defective products to clients. it does irreparable damage to your brand name, need immedate resolution and replacement with proper working product with no defects or full refund within 5/1/2023.

Huge disappointment and traumatic experience had from sharaf dg dubai deira city center, bought an iph 13 on dec 17, upon opening the box found a scratch on the screen in less than 24hrs next day i returned the ph to the store and they told to wait for 4days, i came back after 4 days and they told to wait another 2 days they just keep saying the same thing that i need to wait, finally until today there is no feedback more than 1 week has passed after spending lot of money still didnt get replacement, very bad experience.

We purchase online laptop Huawei matebook in 21/12/22, laptop is not working it’s keep restarting every time when we open it and than after some min blue screen , we contacted the call center to register the issue and either replace or refund however they called said they will came today and never appeared . When we calling call center they cannot do anything just to create another complain and another . Complain number 5893280

Dear sir

I would like to register my big disappointment with the Order #W4031033 as i ordered a lenovo laptop Lenovo IdeaPad Gaming 3 15IMH05 Laptop - Core i5 16GB 1TB+128GB 4GB Win10 15.6inch FHD Onyx Black and i received a totally different brand(HP) with totally different specs, it was packed in lenovo's pack while the laptop was HP and my friend got the box closed then left the Box in Dubai and put the lap top in it's bag to cairo and I discovered i got the following model from HP

,

I've choose to buy my laptop from Sharafdg because it's a trusted brand.

I have checked the videos, that's not the pack my friend has received, my friend Recieved HP BOX PACKED IN LENOVO COVER FROM OUT SIDE please check with them, for whom they have delivered my laptop, and been replaced by mine, i've received a new hp laptop

Model: 250 g7

ProdID: 1L3L7EA#BHS

Serial number: CND15222S6

5383391 request number

to conclude the company refused to replace the laptop or refund me,.

Sharafdg: a study case of Bad management, bad customer service

First email explaining the issue 6 nov 2022

Dear responsable, managers, directors and CEO of sharafdg uae,

Hope this email will reach all of you,

My story with you guys, started when my wife visited your store in Sharjah Mega Mall to buy a Samsung phone for our daughter's nanny. The salesman there, who assisted them convinced them in a way or another to buy oppo which is much more better than their choice (what I know as a professional, we need to satisfy the customer need first especially if someone who knows what he wants, then create new need) so the salesman opened the box showed them many feature on it then sold it.

When she used it for 2 days, the nanny noticed that the charge didn't stay that long. Unfortunately, my wife and I were too busy to take it back to the store because we have work, so we decided to go back on the weekend within the 7 days policy of change or refund. On Friday 28 of October 2022 we went to the store to report the issue and to ask to change with a Samsung phone as it was planned in the beginning and to pay any difference on the price.

There, we met a lady (customer service representative) who told us after explaining our case that she is only working part time and can't do anything and there is no manger in morning time and we have to come back in the afternoon. While talking to her I noticed back on the wall duty manager number. So I called him around 11 am and I apologized for waking him up ( as his voice showed that he just woke up) then I explained my case to him so he spoke to that lady and hung up the phone then the answer from her again was sorry we can't do anything. I was very upset so I called him again to check what happened. He never answered my call, but when I called him from a different number he answered, then I told him, sorry I understand that I am disturbing you because sleeping is much better than solving my problem, his answer was come back in the afternoon and talk to the manager he will be around 3 pm. I asked about this manger phone and all of them said they are not allowed to give his number.

So I decided to leave the phone and asked that lady to put a note on the system about all what happened and let someone call me.

The following weekend, after no call , no sms, no email, my wife went back there and the same lady told her again the same thing and took the phone from the drawer and said: if you are unhappy you can complain to the economic department (sedd).

So we did and we are waiting for their response, attached are the references.

Is this normal? Is this how we deal with the customers? Is it that easy to ask people to complain about the company for whom you are working? is this how we solve customer issues by sending him from one to another and not taking any action? is this sharafdg mission and vision? is it our fault to trust a salesperson driven by his own benefit?

We came to the store as a happy customer. We left with a bad experience and frustration which is still ongoing. ( check what time am sending this email)12.47 after midnight)

In the end, thanks Mr Mohamed who got some time to listen to my case and guided me to the customer care.

Second email

ALL,

Since my first email on 6th of November 2022, where I was hoping to get some response from someone who has a basic degree of professionalism and customer care in all Shf Dg, but unfortunately, i was very right to consider this company as the worst not only in UAE but in the world in service and product. This is not the first time I am facing an issue with a product I bought from this company.

No issues, you kept the money, you kept the phone you do not even care, right?

No respond

Date of experience: October 21, 2022

Sells person of the SHARF DG sold faulty Smart Watch to me last night stating that its better than Apple & Samsung Watch, it stop working within one hour of purchase. Sharaf DG Burjuman Centre. On top of they didnt give me warranty card or Invoice , cashier told me that my mobile number is enough to trace.I want to get refund of my purchase asap and they are not picking their telephone. Dr.Abhay Paplikar [protected]

Dear Team,

I had purchased microwave from Sharaf DG online in Jan, 2022. Before the first year end, the microwave has got 2 time repair already done because of spark. On Sept 12, 2022 second time complaint for microwave problem was been registered which has not been resloved till date. I have been calling to customer care number i. e, [protected] many times but no resolution has been provided to me till date. Yesterday when I spoke with one of your representative, she assured me for a call back. But no call has been received to us till time. My machine is not used since Sept 12, 2022 (date of my complaint).

The poor service provided by you makes me feel it was a wrong decision to purchase product from Sharaf DG. I will never ever recommend any of my known to purchase product from you. Also, I assume nobody from your team is concerned or interested in resolving my issue. Hence, request you to refund my money back and collect your product from my address immediately.

I eagerly await your response.

Note that I will wait until Oct 12, 2022 before contacting a consumer protection agency or seeking other assistance.

Regards

Shivi Jain

First of all, I am now at UK and this is my number (+[protected]) if you can contact me on, in addition my UAE number is still working as well.

On the other hand and moving to my issue, please refer to the chronology of it:

1) I have purchased Huawei matepad 10.4 from Sharaf DG on 05/09/2022 (Al Wahda mall branch), and I have asked them if Huawei pencil is working with model or no and they have confirmed that it working with it.

2) Next day, I went to Huawei service centre (in front of Al Wahda Mall Branch) asking them to purchase Huawei pencil, but they have confirmed that the pencil is not working for this model.

3) I have returned back to Sharaf DG due to this incorrect information and in order to return the full device and proceed with the refund as I mainly purchased the tablet for note taking, but they have confirmed that Huawei pencil is supporting this model and refuse to provide me with or to purchase a pencil by themselves to prove that their view as Huawei centre (the Expert) confirmed that model is not supported by pencil.

4) Then, I have submitted a complaint to Sharaf DG and they replied to after one week that this model is supported by the 2nd generation but it needs a special pairing using two type-c output (as advised by UAE Huawei Area Manager).

5) During my search for the pencil, I discovered that the second generation has no type-c output and it is only a magnetic pencil.

Actually, I felt cheating from both party either Sharaf DG or Huawei centre and it is the first time to experience such issue from Sharaf DG noting that I am an old customer at Sharaf DG.

Currently, I am in UK for my master study and I am not using the tablet and looking forward for your fair determination and compensation.

Email ID: taher.[protected]@gmail.com

Purchase Date: 05/09/2022

Ref.No. SIWM102050922130

Mob +[protected] (UAE)

Mob +44 [protected] (UK)