SUBMIT A COMPLAINT

Sharaf DG Customer Care Service

17
Complaints176
Pending57
Resolved22

Sharaf DG LLC

Al Hilal Building, Ground Floor, Sheikh Rashid Road, Garhoud
Dubai
United Arab Emirates

Customer Support Phone Numbers

800 344 357(UAE) 31 18
8000 8007(Bahrain) 5 8
8006 6753(Oman) 2 4
800 0179(Qatar) 1 7
+971 42 530 500(UAE) 17 6
+971 800 344 357(UAE) 1 1
+974 17 328 181(Bahrain) 1 4
+20 109 489 6109(Egypt) 0 4
+974 22 009 280(Oman) 1 1
+974 800 0179(Doha, Qatar) 6 7
+974 44 838 435(Doha Festival City, Doha, Qatar) 4 5
Egypt
Mall of Egypt, Level 2, near Gate F2 & C2

Oman

Level 1, Muscat Grand Mall, Oman

Bahrain
• A-12 Bahrain City Centre, Manama Kingdom of Bahrain, Bahrain
• 2nd Floor, Ramli Mall, Road № 4041, Block № 740, Manama Kingdom of Bahrain
• Shop №104, Enma Mall Building - 493, Road - 16, Block - 925, Bahrain
• Seef Mall, Muharraq Seef Mall, 1st Floor, Near Arad Fort Museum, Arad, Al Muharraq, Bahrain

Abu Dhabi, UAE
• Abu Dhabi International Airport, Duty Free at Terminal 1, Terminal 2 & Terminal 3, Abu Dhabi, UAE
• Mushrif Mall, Abu Dhabi, UAE
• Abu Dhabi Mall, Abu Dhabi, UAE
• Dalma Mall, Abu Dhabi, UAE
• Al Wahda Mall, Abu Dhabi, UAE

Ras al Khaimah, UAE
Naeem Mall, Al Naeem Mall, Bin Daher St., Ras al Khaimah, UAE

Fujairah, UAE
Level 1, Century Mall, Fujairah, Uae

Al - Ain, UAE
Al Ain Mall, Sharaf Dg, Level 1, Stars Court, Othman Bin Affan St Al - Ain, Uae

Sharjah, UAE
• Level 2, Mega Mall, Sharjah, Uae
• Safeer Mall, Al Khan Interchange, Dubai - Sharjah Highway, Sharjah, Uae

Dubai, UAE
• Union Metro Station, Deira - Dubai
• City Center Mall, Shindagha, Bur Dubai
• Level 2, West Court, Deira City Center, Dubai
• China Court, Ibn Battuta Mall, Jabel Ali, Dubai
• Level 2, Times Square Centre, Between 3rd & 4th Interchange, Sheikh Zayed Road, Dubai
• Level 2, Electronics Zone, Dubai Mall, Downtown Burj Dubai Dubai
• Al Gadhir Building, Mankhool Street, Al Raffa, Dubai
• Union Coop - Muhaisnah, Dubai
• Union, Al Tawar, Dubai, UAE
• Egypt Court, Ibn - Battuta Mall, Dubai, UAE
• 4u Rashidiya, 1st Level, Union Coop, Rashidiya, Dubai, UAE
• 4u Mirdiff, G073, 1st Level, Mirdiff City Center
• Burjuman, Dubai, UAE
• Al Barsha Mall, Union Coop, Dubai, UAE

Qatar
• Ezdan Mall, 1st Floor, Al Gharrafa, Al Shamal Road, Doha, Qatar
• Mall of Qatar, 1st Floor, Street 373, Ar-Rayyan,, Doha, Qatar
• Doha Festival City, 1st Floor, Umm Salal Muhammed, Doha, Qatar
Plus

Sharaf DG Complaints & Reviews

Sharaf dg / warranty claim

Vi
Feb 18, 2018

This is with regards to ticket # 544694. I had purchased a samsung galaxy j7pro in the month of september 2017. This means my phone is under warranty. Yesterday morning i noticed a ink colour spot on my screen. Gradually by the end of the day the whole screen was blank. On visiting sharaf...

Sharaf dg / replacement for broken tv

Bm
Feb 05, 2018

On February 3rd, I purchased 2 32 inch TVs from the Seef Mal Arad branch. One TV turned out to be broken, so I returned it the following day. Unfortunately, after waiting for a long time, I was told that they were waiting for a response from their management (don't work on the weekend) and...

Sharaf dg / best price guarantee

Re
Jan 23, 2018

After reading in detail SharafDG's Best Price Guarantee Policy, I decided to buy a Fitbit watch from the store in Mushrif Mall (Abu Dhabi) knowing that the watch was significantly cheaper in Lulu in the same Mall. SharafDG refused to honour the Policy and gave no end of lies and non-related...

[Resolved] Sharaf dg / electrolux & super general kettles

Ve
Jan 23, 2018

I bought the Electrolux kettle on 25th Jan from DCC outlet in DXB and found it to be faulty. I submitted it for repairs on 23rd Dec since I had to travel to India on 2nd Dec. I got the product back on 4th Jan, but the problem remains the same and am not able to use it! Fed up with it, i...

Sharaf dg / camera lens

Me
Jan 12, 2018

I purchased a canon camera lens from your duty free store in Abu Dhabi airport at the beginning of December. I showed the salesman the camera I had and stated that I wanted a lens for distance photos and he assured me that the one I bought was correct. However, the lens doesn't fit the...

Sharaf dg / free havit clear case with temper for iphone 8 plus not received

Jo
Jan 03, 2018

I purchased a iphone 8 plus on 27th at al wahda mall and am suppose to receive free havit clear case with temper as per sales terms and the invoice. Ms. Mary attended to the sales and advised me that the free item will be available after two days. I called on 31st at 1023hrs and the call...

Sharaf dg / after sale customer service is very poor

As
Jan 02, 2018

I purchased a smart TV, after installation, I found that I can't run Netflix on it. I was very clear when I purchased it that I need smart TV for Netflix and they confirmed that. The installation team told me just to browse and find it, but it didn't work. I called the customer service many...

Sharaf dg / complaint against dg shield

Al
Jan 02, 2018

Dear sharaf DG, I am writing this E-mailed as a complain against your DG shield. I purchased a Samsung galaxy S8+ from your store with DG shield in March 2017 2 weeks ago my phone was stolen by two guys who get into my car and showed a knife to me and my wife. I took the warranty, phone box...

[Resolved] Sharaf dg / I am complaining about one sales personnel in samsung, mall of qatar branch

St
Dec 28, 2017

December 28, 2017 around 5:40pm, I went to Samsung shop located at Ground Floor in Mall of Qatar, to claim my S7 Edge phone that is repaired, I had problem with my back glass. I go directly inside and one FILIPINA LADY approached me in a indecent way! She asked me "WHAT'S YOUR CONCERN?" so I gave...

Sharaf dg / laptop hp pavilion date 8th nov 2017

Sa
Dec 26, 2017

I purchased laptop from Abu Dhabi Mall, before completion of my purchase, I had denoted that I have been offered a competitive rate with a discount if AED 200 from the retail outlet of Emax in hamdan showroom .. I was assured by your employee that if the pricing was lower than the cost of...

Sharaf dg / extended warranty

Pu
Dec 13, 2017

I am writing this to express my feedback with regards to the situation I faced with Sharaf DG, Abu Dhabi Mall branch. I purchased a Samsung galaxy S8+ from Sharaf DG Abu Dhabi Mall branch on 16th May 2017, reference # SI/AM1/03954/160517/00034. At the time of purchase I was offered extended...

Sharaf dg / purchase a mobile phone samsung s8+

Ka
Dec 09, 2017

I went to mirdif mall to purchase Samsung s8+ in exchange for iPhone 6S, and they took my iPhone and issue me a voucher for exchange. and also the sales person confirm me the availability of Samsung s8+. then at the cash counter, they asked me to pay the difference in amount after all the...

[Resolved] Sharaf dg / bought candy dishwasher..

Ro
Dec 08, 2017

I believe Sharaf DG ha worst customer service in UAE. I worst store to buy product in UAE. Bought a dishwasher from Sharaf DG, Abu Dhabi Mall outlet . Within 20 days, dishwasher started giving trouble and I complained same with Sharaf DG. Received a complain number - 343 262 from them. And...

Sharaf dg / online shopping delivery

Za
Dec 06, 2017

I have ordered online 2 weeks back. Till now I didn't get the items and no response from them. I raised complain and staffs from call center confirmed that Manager will contact me. No one contacted till date and I am travelling. Very poor service from them. It will be the first and last...

[Resolved] Sharaf dg / balckberry, model dtek60, invoice no. si/02334/g02/171203/00024, date 03/12/2017, axiom job no.530020086605

Aa
Dec 04, 2017

I purchased blackberry, model DTEK60 from sharaf DG out let in expo center, Sharjah on Sunday 03-12-2017. As per sales person, it was display piece and good and advises to take it. I believe and paid for that. Next day when I try to use it through google account to login. It was not...

[Resolved] Sharaf dg / online product purchase - not delivered

Za
Dec 04, 2017

I bought item order # W930969 from Sharaf DG. It was in stock when I bought it and I latter received confirmation email of item being shipped and invoice of the item. But after more than 7 working days I am still waiting for the item to be delivered. Whenever I inquire from SHARAF DG they...

[Resolved] Sharaf dg / printer warranty & service

Ra
Nov 22, 2017

Dear We have bought one canon printer from Sharaf DG outlet in dubai mall, dubai but unfortunately its got complaint . We have given the printer with our bills to the same shop where it was bought. But until now i didnt get any proper response. Whenever we followup the status they are...

Sharaf dg / iphone x

He
Nov 13, 2017

On 8th of November 2017 I visited to Sharaf DG IBN Battuta china court store, However the phone was not in stock at this time but one of salesman Atif ( from Pakistan ) was advised to me that I can placed pre-order and will be receiving phone within a week 3 to 4 days. I have made a...

Sharaf dg / poor customer service communication-srr ref-224725

Si
Oct 28, 2017

I have given my Huawei mobile for repair on october 7th 2017.Since then there was no communication from your customer service end unless I called up.only once i got a call from technosoft office saying that my mobile is repaired and can collect it from safeer mall once i get a call from...

[Resolved] Sharaf dg / need invoice soft copy

Pr
Oct 25, 2017

Hi, Im Pradeep I have purchased iwatch series 2 42mm gold watch (Serial No :FHLST2VLHDY0) on 18th January 2017. Since past few days this watch color is getting faded. Currently im in india and I have approached Apple care for solution. Apple care india has asked for purchase Bill of the...

[Resolved] Sharaf dg / poor customer service representative

Ar
Oct 23, 2017

I’d like to draw your kind attention to your customer service personnel named MARIA- she is Filipina, she’s not capable to work as a customer service she is rude and unethical to respond to the inquiry. I call to follow up the status of my iphone7, and guess what she told me I’m not the one...

Sharaf dg / delivery complaint

Vi
Oct 13, 2017

Hello, My name is Vikas Garg. I purchased Videocon 39 inch TV (Model No - VJU40FH) from Sharaf DG counter at Gitex in Dubai on 29th September 2017 under a promotion " free delivery in India". My invoice number is - SI/01498/G01/170929/00038. On 12th October 2017 a 32 inch TV (Model No...

Sharaf dg / akai crma606sc cooker

Pr
Oct 12, 2017

I purchased a Akai CRMA606SC Cooker from Gitex 2017 on 24.9.2017 vide invoice number SI/01885/G01/170924/00025. It was delivered to me on 10.10.2017 (after 16 days) and during this period i tried contacting Sharaf DG, they were unable to help saying that the invoice is not reflecting in...

Sharaf dg / iphone 6

Jo
Sep 26, 2017

I purchased a iPhone 6 from safeer mall Sharaf DG on August 2017. After a few days my phone screen display is not working On the screen showing a some kind of aligned mark and went to safeer mall Sharaf DG they told me they will send the phone to service center. after 12 days they call me...

Sharaf dg / delivery of washing machine

Pr
Sep 23, 2017

I bought à washing machine on 19th of september from City center Bahrain and they promised me that they will deliver it on 20th itself.. Now its 23rd night and I did not get the delivery till now. I called customer service twice but they Did not give any proper response.. Did not expect thi...

[Resolved] Sharaf dg / unethical behavior and poor customer service

Ra
Sep 12, 2017

Hi, I d like to bring your attention for what happened with me in the store today. The salesman just let me buy the Macbook AIr product and he did not give any information regarding the product. The night after buying the product I opened it and got an arabic keyboard in that case of course...

Sharaf dg / sharp refrigerator

Ro
Sep 09, 2017

I upset regarding the delivery service of sharaf dg city center bahrain brance, they told me to deliver last thursday, if not coming last thursday it will be saturday. now I called them, they answer me to be deliver tomorrow sunday. I really hate waiting cause I purchazed that ref because...

Sharaf dg / lenovo ideapad 320 laptop / order ref no w915279

Is
Aug 28, 2017

I am extremly dissapointed with your awful level of customer service i have experienced with this order i have placed online on the 20th of August for this laptop. I trusted your brand and the reputation of the company to place this order, from UK but you have let me down big time as i...

[Resolved] Sharaf dg / hp pavilion laptop

Bh
Aug 26, 2017

I purchased an HP Pavilion laptop (serial number 5CD720CDR5) from the Ibn Batuta store of Sharaf DG on August 21, 2017, including an extended warranty of 1 year - I was advised this includes a replaceable warranty. Upon device setup, I noticed the booting and shut down time was unusually...

Sharaf dg / very bad service

Ja
Aug 26, 2017

Sharaf DG customer care, I bought a window AC unit with extended warranty and while it was under warranty it stopped working. You took the AC from us and gave me a word to return it in 48 hours. It's been 7 days now in the Dubai summer and you have been very poor in responding or returning...

Sharaf dg / lenovo laptop

La
Aug 21, 2017

I buy one Lenovo laptop from Sharaf DG but you guys cheated. If something is displayed on your shop in sale you should make sure that brand or specific product is working properly.. first laptop which you gave me it had battery problem. You guys changed that laptop because you knew it'...

Sharaf dg / haier a/c

Ho
Aug 17, 2017

Dear Concern Its with a great pain i'm writing this mail. I have brought a Haier air conditioner from Sharaf DG on 29 March 2017, after few months, the cooling has decreased. I have called the call center and informed them. One representative from Haier visited and told the AC is ok, but...

Sharaf dg / product I am complaining about my playstation 4

Br
Jul 19, 2017

9 months ago for my 17th Birthday my parents bought me and a PS4. I have not been able to play my PS4 for the past 3 months as it won't let me into the PS4 itself. The reason why it won't let me in is because I am behind on the software updates. I have asked PlayStation and they have been unhelpful so I am asking if I can get an replacement PS4? MOE

Sharaf dg / lack of support service to install newly bought router

Su
Jul 18, 2017

I bought a DLink Router DIR 879 from the Sharaf DG store in IBN Battuta. When I was buying it, I requested the Sales person that I would need support to get it configured and install it at my residence. I also put in an additional request to see if one of their Technicians can help me to...

Sharaf dg / staff attitude

Am
Jul 16, 2017

Hi sir, I d like to bring your attention for what happened with me in the store today. The sales is presented wrong information for vacume and let me to bought it and after 2 days I got right information from ace store sales about the product. Once I asked to return the product after 2...

Sharaf dg / dis respectful behaviour of people working in sharaf dj (delma mall, abu dhabi)

Sa
Jul 06, 2017

Dear concerned person, This is is to inform you that on monday (5th july, 2017), I went for shopping in saraf dj (Delma mall). I regularly go to saraf dj every year before going on vacation and do the shopping for around 3-4k dhs. Sir this time when I went on 5th, I face the most bitter...

Sharaf dg / iphone 7 (red)

Dt
Jul 05, 2017

They offer me to get monthly payments in 24 months and they promise me to back the money in the credits card within 3 days . Apparently almost 2 weeks noting happen and the processing fee is very expensive.. I agree to extend my warranty because I am happy to get back my money in withi 3...

Sharaf dg / hp pc all in one

Wi
Jun 28, 2017

Brought this product from dcc sharaf dg in april 2017 and having extended warrenty (paid aed 199 extra) till april 2018. however pc stopped working in 1 year 3 years wher it was under warrenty. we have given it to them to check on 16th june 2017 and after a week I got a call saying that...

Sharaf dg / defective tv

Hi
Jun 25, 2017

Dear Sir/Madame, I am writing this letter requesting your consideration of my below grievance and your kind assistance in the resolution of the same. My Name is Mohamed Elmadbouly, Flight Purser in Emirates Airline, My grievance pertaining to the malfunctioning of a television set and the...

Sharaf dg / mobile

Sh
Jun 03, 2017

Dear all Today June 3 .. I visited to buy a mobile huawei p10 plus even I ask the sales guy who even he was ready to explain for my request understand the features . I ask I need mobile with dual sim and good memory or extra sd slot he. Just two mobile and never turn around to explain me about...