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Sharaf DG Customer Care Service

18
Complaints177
Pending58
Resolved22

Sharaf DG LLC

Al Hilal Building, Ground Floor, Sheikh Rashid Road, Garhoud
Dubai
United Arab Emirates

Customer Support Phone Numbers

800 344 357(UAE) 31 18
8000 8007(Bahrain) 5 8
8006 6753(Oman) 2 4
800 0179(Qatar) 1 7
+971 42 530 500(UAE) 17 6
+971 800 344 357(UAE) 1 1
+974 17 328 181(Bahrain) 1 4
+20 109 489 6109(Egypt) 0 4
+974 22 009 280(Oman) 1 1
+974 800 0179(Doha, Qatar) 6 7
+974 44 838 435(Doha Festival City, Doha, Qatar) 4 5
Egypt
Mall of Egypt, Level 2, near Gate F2 & C2

Oman

Level 1, Muscat Grand Mall, Oman

Bahrain
• A-12 Bahrain City Centre, Manama Kingdom of Bahrain, Bahrain
• 2nd Floor, Ramli Mall, Road № 4041, Block № 740, Manama Kingdom of Bahrain
• Shop №104, Enma Mall Building - 493, Road - 16, Block - 925, Bahrain
• Seef Mall, Muharraq Seef Mall, 1st Floor, Near Arad Fort Museum, Arad, Al Muharraq, Bahrain

Abu Dhabi, UAE
• Abu Dhabi International Airport, Duty Free at Terminal 1, Terminal 2 & Terminal 3, Abu Dhabi, UAE
• Mushrif Mall, Abu Dhabi, UAE
• Abu Dhabi Mall, Abu Dhabi, UAE
• Dalma Mall, Abu Dhabi, UAE
• Al Wahda Mall, Abu Dhabi, UAE

Ras al Khaimah, UAE
Naeem Mall, Al Naeem Mall, Bin Daher St., Ras al Khaimah, UAE

Fujairah, UAE
Level 1, Century Mall, Fujairah, Uae

Al - Ain, UAE
Al Ain Mall, Sharaf Dg, Level 1, Stars Court, Othman Bin Affan St Al - Ain, Uae

Sharjah, UAE
• Level 2, Mega Mall, Sharjah, Uae
• Safeer Mall, Al Khan Interchange, Dubai - Sharjah Highway, Sharjah, Uae

Dubai, UAE
• Union Metro Station, Deira - Dubai
• City Center Mall, Shindagha, Bur Dubai
• Level 2, West Court, Deira City Center, Dubai
• China Court, Ibn Battuta Mall, Jabel Ali, Dubai
• Level 2, Times Square Centre, Between 3rd & 4th Interchange, Sheikh Zayed Road, Dubai
• Level 2, Electronics Zone, Dubai Mall, Downtown Burj Dubai Dubai
• Al Gadhir Building, Mankhool Street, Al Raffa, Dubai
• Union Coop - Muhaisnah, Dubai
• Union, Al Tawar, Dubai, UAE
• Egypt Court, Ibn - Battuta Mall, Dubai, UAE
• 4u Rashidiya, 1st Level, Union Coop, Rashidiya, Dubai, UAE
• 4u Mirdiff, G073, 1st Level, Mirdiff City Center
• Burjuman, Dubai, UAE
• Al Barsha Mall, Union Coop, Dubai, UAE

Qatar
• Ezdan Mall, 1st Floor, Al Gharrafa, Al Shamal Road, Doha, Qatar
• Mall of Qatar, 1st Floor, Street 373, Ar-Rayyan,, Doha, Qatar
• Doha Festival City, 1st Floor, Umm Salal Muhammed, Doha, Qatar
Plus

Sharaf DG Complaints & Reviews

Sharaf dg / unprofessional company, item purchased on october 4, 2018 but still not delivered, order no. w994444

Su
Oct 11, 2018

The item Bose acoustimass 300 ordered online on 4.10.18 (Order no. W994444) but still it is not delivered. As mentioned that it will be delivered in 2-5 working days. According to that 11.10.18 (excluding 5th & 6th as weekend) but still I didn't receive the invoice. I enquired to customer...

Sharaf dg / unprofessional company - no news on delivery even after 6 days of payment

De
Oct 11, 2018

I Purchased TV (55NU8000) from Sharaf DG during the GITEX promotion (06 Oct 2018 morning), i was told the product will be delivered between 3 to 4 days (maximum by 10th Oct 2018). On 4th day i called their customer service to confirm if the delivery is happening. They told me yes it will...

Sharaf dg / false commitment to sell tv / no support after sell

Mi
Oct 08, 2018

I purchased one TV 55NU7300 from saraf DG online service during GITEX, precisely on 02-Oct-2018. While purchasing the tv one agent of saraf dg online team (already raised complaint against him for providing false information to sell tem) informed that I shall be delivered of 1350 AED...

Sharaf dg / lenovo tablet service

Ar
Oct 06, 2018

Hi, I had given my Lenovo tablet to service on 23.09.18 at Time Square and the invoice given by the service centre mentioned that the product is under warranty.However they kept delaying it on ground that the product is not under warranty.It is pertinent to note that the same tablet wa...

Sharaf dg / mobile phone factory defects

Na
Sep 30, 2018

Unfortunately. Already 23 days passed handing over my mobile to thier maintenance due to factory defect issue I PHONE 6. I have keep on calling thier maintenance after two weeks from date I submitted and they confirmed that the phone is approved for replacement due to 3 major issues not...

Sharaf dg / al wahdah mall branch staff

Ah
Sep 25, 2018

I am complaining of non professional attitude of one of your staff at Al Wahdah mall branch, and the absence of customer rights. Also, the head of the branch came to be helpless and not controlling I purchased Mac book from your branch at Al Wahdah mall on 7/9/2018, together with some...

Sharaf dg / pricing and transparency

Sa
Sep 25, 2018

Hi, I bought a Dyson V8 cordless on 4th Sept 2018 from Sharaf DG time square branch. This was sold to me for aed 2834/-. I enquired about V10 ( I had seen on the internet ) and was told that it is not available in UAE. I paid the full price for an older model v8 and bought the unit along...

Sharaf dg / unethical behavior of warranty price change difference promotion to charge amount.

Ab
Sep 24, 2018

I have purchased Microsoft Surface Pro (Ref No: SODS140210918750) with 36 warranty of 935 AED. Later i realized it was 700 AED for 36 Months as it was mentions at Sharaf DG Product Promotion Board. Then i raised a complaint regarding price change with evidence of that promotion photo snap...

Sharaf dg / laptop amplifier problem

Sy
Sep 23, 2018

Hi, I purchased the laptop few months ago and was facing sound failure. I gave the laptop for repair on September 1 and received it after 15 days. It worked fine for few days and later stopped working. While troubleshooting, I get the message that the Audio services not responding - Not...

Sharaf dg / false information on preorder product

Is
Sep 22, 2018

Dear sir/madam, I am writing this to sharafdg with a hope of getting the issue be solved and strict action shall be taken for furture. My order number is #w990669 placed an preorder of apple watch series 4, with a first hand confirmation from sharaf dg one of the executive on 19th september...

Sharaf dg / gas stove

Ha
Sep 17, 2018

Last April I bought a gas stove from Sharaf DG considering it from the best brand as per the sales person said to us and actually I was out of the country because of health issues. And returned to Oman on 10-8-2018. I started using the stove and it was the worst experience ever 1- very weak...

Sharaf dg / microwave oven been a week no delivery

Ab
Sep 06, 2018

Sharaf DJ got to be the worst store in the history of all stores, I have written a complain on their site, called the customer service i will even post my comments on Google, Facebook and whatever until maybe someone in the management team should know about this. I have ordered a Microwave...

Sharaf dg / samsung washing machine

La
Sep 01, 2018

Team, I have attached the washed cloth which is more of black strain which is happening on our clothes while using samsung washing machine. I have raised complaint last week and a service person gave a solution which i need to try for 2 months by changing my washing liquid to washing...

Sharaf dg / hugo boss wrist watch

Sk
Aug 21, 2018

Hi all, I have also to tell a real story of cheating act from SHARAF DG. I have made a online purchase of HUGO BOSS wrist watch an week ago and was expecting the delivery within couple of days (as per their terms), but I got a call after a week waiting that they insist me to cancel my...

Sharaf dg / unethical behaviour

Sa
Aug 19, 2018

I have purchased a 55' Sony SmartTV from Mall of the Emirates branch on 9th August 2018. The branch has committed to delivering it within 3 days (i.e. by 13th August 2018). I have been following up with Customer Care and they used to say they will check with the branch and let me know...

Sharaf dg / wolf ac wsac24rch

Mr
Aug 17, 2018

Wolf split ac wsac24rch in your siye says 2 ton with a cooling capacity ofbtu 24000. I purchased one from your store in al naeem mall.After installation i saw it is 17600 btu indicated on the indoor unit. Please inform me why is the product with the same model no.Have different cooling...

Sharaf dg / new lg top mount refrigerator not working

An
Aug 05, 2018

hi, my name is anju.we bought a new fridge from sharaf dg, timesquare branch in Dubai. payment was done on 13th July(Bill copy attached) & the delivery was scheduled & received on 25th July. the fridge was not getting cool & after 3- 4 hours of receiving I called customer care on the same...

Sharaf dg / product/service

Al
Aug 01, 2018

After all we have been through if it comes to poor delivery services and poor customer service yet again we are facing the very same issues. Brand new beko built in fridge is not cooling after we switched in on... So we have submitted a complaint and we are struggling to have someone in to...

Sharaf dg / samsung j6 price

Sh
Jul 28, 2018

I bought 2 mobiles Samsung j6 yesterday with 80 BD each and I found Ansar gallery sell it for 60 BD as one day offer But because I am always dealing with SharafDG I didn't search before I buy it I think the policy of SharafDG is that if I found cheaper price outside i have to complain Attached...

[Resolved] Sharaf dg / indesit built in

Mo
Jul 19, 2018

Sharaf DG Egypt لو سمحت انا روحت حجزت مسطح Indesit يوم ٥-٧-٢٠١٨ و دفعت ١٠٠٠ جنيه و كملت الفلوس يوم ٦-٧-٢٠١٨ دفعت ٧٢٤٩ جنيه و بلغوني ان المسطح هيوصل يوم ٩-٧-٢٠١٨ و الى الان ١٩-٧-٢٠١٨ المسطح لم يصل و قمت بالاتصال كثيراً برقم خدمة العملاء و لم يتم الرد اتصلت أمس ( ١٨-٧-٢٠١٧) و تم الرد و أخدوا...

[Resolved] Sharaf dg / staff complaint

Pr
Jul 15, 2018

I bought 32gb micr0sd in sharaf dg mankhool.Then when im about to pay, the staff who assisted me has another sdcard item on hand, when he punch my item i have noticed that he has put another item with my receipt which is 16gb, then i told him directly that i bought is 32gb not 16gb, then...

[Resolved] Sharaf dg / super general airconditioner

No
Jul 08, 2018

I had purchased Super General aircon from Sharaf DG on 29th April 2018. Before purchased, I had consult the hotline dept chat group and was recommended this model. I was not asked my room size nor was I informed this AC is only 1.5tonnes and to be use on room size 4x4. I went to Al Ain...

[Resolved] Sharaf dg / delivery system that's worse than any shop I have ever deal with

Ha
Jul 03, 2018

i have bought an LG DRYER on July the second and promised to be delivered next day after 1pm its 6:46 pm would they delivery it after i set my self to bed this is insain if you are doing business respect the mentality of your customers i well wait it out but you have lost a customer for...

[Resolved] Sharaf dg / call center

Sa
Jul 03, 2018

Before providing people with information make sure it is correct. Your only job is to support and instead you make things even more complicated. Sent me with heavy item saying take it to any sharaf dg cust. service and they will check and tell you the cost of repair while turns out i need to go to manufacturer which i found out after going to store

[Resolved] Sharaf dg / dell inspiron 15 5577 gaming laptop - core i7 2.8ghz 16gb 1tb+128gb 4gb win10 15.6inch fhd black

Sa
Jul 02, 2018

I have ordered above Dell Laptop, Order #W968091. I received 8GB RAM laptop instead of 16GB. On next day I informed to SharafDG and handed over laptop to Abudhabi mall branch. Since 12 days I am following up to update on this issue (called 12-15 times) but still there is no update from...

Sharaf dg / highly disappointed with extremely poor service for the customers

Dr
Jun 30, 2018

Good morning, I have ordered a TV with order number W970466, after 5 days when i called to asked about my order the response team doesnt know where my order is. Upon insisting they are saying that its out of stock ?? what is this ?? are you people playing or trying to trap the customers by...

[Resolved] Sharaf dg / flexi pay/ service not provided

Ir
Jun 26, 2018

I have purchased an item from Sharaf DG last month. They have pushed me to take their flexi pay services for 24 months payment. When I received my credit card bill I found out that Sharaf DG have charged the full amount. I have made a complain and there is no concrete answer. Totally worst...

[Resolved] Sharaf dg / product still not delivered after 7 days of time.

Ra
Jun 22, 2018

Order no 967794 : I have made a purchase online of camera DSLR cannon EOS 800D where im following up with customer service but they are unable to provide the information. The status still shows as processing and no further updates after many escalations. This is how a big brand behave...

Sharaf dg / about the product and service

Mh
May 30, 2018

May 29, 2018 0553045509 This is what happen I bought a huawei Y6 prime in the sharaf dg may 27, 2018 I use master card for my payment. After 2 days I came back having trouble in the item I bought. The first day I noticed it was hanging I let it be to be observe for a while the second day...

Sharafdg / ref. no.: so/i01/03191/090518/00005

Vi
May 27, 2018

I bought a HOB gas from the store in IBN Battuta Mall the 09/05/2018 and I paid for the extention of the warranty for two years. The Item has been delivered but not fixed to the kitchen because the two main steel supports to fix were two small and the supplier had to change them. After...

Sharaf dg / candy brand dishwasher

Da
May 24, 2018

Invoice number - si/199/03101/190518/0087, dated 19th may 2018 - 1251 hours. After getting confirmation of stock availability for this item - dish washing machine & I instantly paid the money & since then I am waiting for the delivery. Today I am receiving my guests from abroad & we have...

Sharaf dg / delivery

Na
May 22, 2018

I ordered early last week 2 items. I received the kettle but not the fridge. I called to ask last week what happened and they said they are processing a refund because its out of stock. I told them at least they should inform me. The next day i get a call to ask what happened, i said that...

Sharaf dg / no response from store, customer service helpline or delivery team

Ra
May 21, 2018

Invoice no. Si/d01/02757/110518/00018 Customer negligence by store, customer service helpline and delivery team. Failed to deliver product, invoice billed before 10 working days. No communication from any parties. Customer service helpline failed to provide update informing they can't do anything on this. Experiencing same issues 3 rd time from same store.

Sharaf dg / customer experience / brand promise

Ph
May 12, 2018

Greetings. Invoice Reference Nos.: ⦁ SI/MG1/02392/050518/00010 ⦁ SO/MG1/03818/050518/00011 ⦁ SO/MG1/03818/050518/00012 ⦁ SO/MG1/03818/050518/00015 Items Puchased: ⦁ Samsung Galaxy Note 8 SM-N950FZDD ⦁ Huawei Y7 Prime 2018 LDNL21 4G LT(S) ⦁ Samsung EF-ZN950CFEGWW Clear View(P) ⦁ Midea...

Sharaf dg / washing machine

Jo
May 08, 2018

Dear Sir / Madam, This is to bring into your kind attention that I and my family are suffering from last 07 days after buying a Campomatic washing machine. We have bought the Campomatic front load washing machine on 30th April 2018 from Sharaf DG outlet Dubai UAE. Unit was delivered on the...

Sharaf dg / ipad glass screen

Sh
May 05, 2018

I never go out of my way to leave complaints or negative comments, however, what I experienced the other was absolutely horrendous on many terms. I bought an iPad Pro from the two days ago from the Deira City Center branch and returned to buy a screen protector. I asked the lady behind the...

Sharaf dg / who is the responsible

Af
Mar 27, 2018

Dear Sir I purchase one I phone 7 bill no is, SI/MG1/03459/271217/00047 in 27th Dec 2017 with my RAK bank Credit Card End with 6006that time sharaf dg given one offer for installment plan 24 month payment I took same. I phone 7 mobile actual price was 2099.00 ADE and for installment 251.88...

Sharaf dg / customer service in egypt

Mo
Mar 15, 2018

I bought xbox from sharaf DG egypt and after opening it I discovered that it is not working so i returned it to the store and they tried it by themselves and it wasnt working. This case was 25th of feb and i contacted them several times and they gave a lot of excuses and till now nothing happened. I...

Sharaf dg / samsung note 8/screen guards

Ra
Mar 14, 2018

I purchased a Samsung Note 8 at your DXB Mall store on 19/2/18, inv# SI/DMI/03912/190218/00017. After the purchase, while doing the data transfer Mr Senthil offered to put a screen guard for the newly purchased phone. He failed to mention the price, we thought that the price would be...

Sharaf dg / commitment issue from sharaf dg uae

Ji
Feb 28, 2018

With much frustration, I have to let you know about the worst customer service experience I have faced with Sharaf DG. They promised to deliver the washing machine and Dryer on 26th Feb but there was no news from their side (even after making many calls to there customer care) till 28th...