Shanghai Chuangming Laser Equipment Plant/ Laser machine CM-L40broken laser machine

G
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a verified customer
Verified customer

We have bought 2 machines from suplier Shanghai Chuangming Laser Equipment Plant ..Machine is not working ok; not makeing stamps as it should, it is stopping in the middle of a job, never get info about Moshi program (even we asked it for so many times) and at the end one machine stopped working at all ... We have been asking help from ms Erin, who was, and still is, contact person for CMC and from 2011 until today 2013 we didnt solved our problems with machine because CMC contact person is 1). not giveing full informations needed 2). ignoreing our mails for help constantly . So, it ended that we have bought 2 machines that arent working propertly (now one of them is not working at all) and they stoped answering to us at all . We wont to warn all customers on this company, not to work with them because same moment you pay for their broken goods you will be forgotten !

Thank you

Responses

  • Ma
    Mark Story Oct 16, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Hello,

    I am sorry that you have had a problem with a supplier on Alibaba.com. Please understand that Alibaba.com is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
    With that said, I’d still like to help.
    Alibaba.com has a customer service team to assist you. There are a couple of different ways to get in touch with them. One is to fill out our online form. It’s here: (https://login.alibaba.com/?flag=1&return_url=http%3A%2F%2Fchannel.alibaba.com%2Fcomplaint%2Fhome.htm%3Ftracelog%3Dnewschp_help_complaint or send an email with the particulars of your situation to [email protected]
    We can’t resolve 100% of customer issues, but I promise that we will try.
    Sincerely,
    Mark Story
    Director, International Corporate Affairs
    Alibaba Group

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