The complaint has been investigated and
resolved to the customer's satisfactionResolved ServPro — buyer beware
resolved to the customer's satisfaction
I recently had a pipe break in my house and unfortunately called Servpro of Bellaire to do my water remediation. The office manager/owner Christiana Nolander stated they already had enough business and when I stated that my insurance company required me to mitigate my loss she finally agreed and stated that she was doing me a favor. They came out for 2 hours and removed my damaged carpet and left a fan for 3 days for my 1, 400 square foot house. They wanted to leave the fans for an additional 3 days because they moisture tester show a very minimal reading of moisture in a wall and when I rejected this they threatened they would include that I rejected the fans in their report and my insurance claim would be denied; which they did put this in my report to the insurance company. I called Servpro after two weeks of them coming out because my insurance company kept asking me for Servpro’s estimate and report. I called Servpro and they continued saying it should be finished “tomorrow” so I kept calling day after day since they always said it would be finished. After a few weeks of this the owner, Christiana Nolander got on the phone and again stated that she only took the job as a favor and wished she hadn’t if she knew that it would be this much trouble. I stated my insurance company will not pay until they received their report and she stated they will get to it when they can. I received my report and invoice a few weeks later which was over $3, 500. A fan that was put in my kitchen was knocked over and clipped a tile and when I let her know of this she stated “yeah right”. Please if you ever have water or mold damage do NOT call Servpro of Bellaire! Caveat emptor “Buyer Beware”.
More ServPro Complaints & Reviews
- ServPro - awful company
- ServPro - be careful
- ServPro - overcharging and theft-fraud
- ServPro - negligence
- ServPro - avoid them like a plague
- ServPro - worst experiance ever!
- ServPro - after they finished their job out carpet smelled worse then before
- Servpro Of Bellaire - extremely unprofessional
- Servpro Of Bluffton - very dissatisfied
- ServPro - response or lack of, to telephone calls and/or emails