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Facebook review: Didn't give my credit card number but being charge 88

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3:42 pm EDT
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I am trying to get in touch with someone on face book in referece to a discrepancy in my bank account, never gives my credit card number I don't know how they got it. All I get is a recording. I called this number [protected] telling me to go to c.facebook.com/credit and I am not getting through. If you can please call me at [protected] I am more than happy to discuss the issue. I want this problem to be resolve I though facebook was free and I don't know how I got charge and never gave my credit card.I need to talk to someone because I am being charge for something I know nothing about. Thank you and God bless through the blood of Jesus

Update by cloutilda
Mar 14, 2011 3:48 pm EDT

I do need to talk to a fb representaive where as I donot get charge for anything anymore

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

88 comments
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Gladys martin
South richmond hills, US
Apr 27, 2015 7:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am playing bubbles iq under my Facebook account glad_is_me@yahoo ...this is the second time this has happened..I reached a total of 4200 .. 5 minutes ago...Gave me the medal but it did not register my points

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julio neil maldonado
Grand Junction, US
Oct 30, 2013 11:33 am EDT

i been charged whit thins i never authorized facebook to charge my debit card if you can please anwer please ...my gmail is Jmaldo2010@gmail.com thanks

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Anne A. Pierce
Lancaster, US
Sep 23, 2013 4:56 pm EDT

I am a FB member and I recently noticed a $4.85 charge on my bank statement. I have never ordered anything or joined anything - and I want to know why I am being charged - ALSO I never gave my credit card number to FB. I wan this charged removed and I also want to know why I was charged in the first place.
anneap0717@msn.com

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Dustin Bush
Clermont, US
Sep 15, 2013 3:04 pm EDT

Facebook you charged me 65.00 I never gave my credit card number to you I want this resolved ASAP now I'm in the negative my name is Dustin my number [protected]

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sara echavarria
mathis, US
Aug 02, 2013 5:20 am EDT

i am being charged for something i didnt buy on facebook i have no facebook account and they have charged me a total of 138.00 on my bank card please email me on how to resolve this problem at echavarriasara@yahoo.com

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, AF
Jul 29, 2013 8:59 am EDT

urgent please call me at [protected] got charge for things i dont no about need my money back on my account and i an willing to sue your company am serious

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sweey
,
Jul 29, 2013 8:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

someone better get hold of me as soon as possible [protected] been charge for stuffs i dont no about and i am planing to sue this company am serious its urgent please

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jayovelli
Texarkana, US
Jun 23, 2013 6:53 am EDT

I have da same problem didnt give fb cc number but some how has manage 2 take 50dllr from my acct: in den dey r given u sum number which doesnt let u contact dem im going 2 my bank 2 dispute dis charge in possibly local authorties

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jayovelli
Texarkana, US
Jun 23, 2013 6:50 am EDT

Ive been charged 50dllrs 2 my acct: from fb idk how dey gt my cc number im ders no way of contactn dem how r u able 2 take money from sum 1 acct: in den ders no way of talkn 2 sum 1 about im ah have local authoritys 2 checkd dis out and my bank of course

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naterbug
, US
Jun 09, 2013 5:45 pm EDT

I want my credits I bought [protected] call me now please they say they are pending

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panamausmv1
Kissimmee, US
Jun 04, 2013 7:38 pm EDT

I was charged $30 for game credits sale but DID NOTget them.. What do I do to get either the credits or my money credited back to my account ?

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Wanda F.Smith
Hope, US
May 09, 2013 1:17 pm EDT

I just brought gold bars 25 for 2.50 and I only got 13.I want my bars and delete my credit card card.my number is [protected].I want it today.

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rosepool
, US
May 03, 2013 4:01 pm EDT

Only stupid and uneducated people will sign up with Facebook.

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ldavi22
, US
May 03, 2013 3:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a dispute about a charge on my debt card that i didnot authorize and i want my money back now. My name is Linda and my phone# is [protected]. Call me now.
Thank you
Linda Davis

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Michael Paige
, US
Apr 27, 2013 12:22 pm EDT

The date is [protected], my name is Michael Paige and recently this morning i purchased with my card on the game Marvel: Avengers Alliance 20 gold bars for $5.00. After recieving a text to my phone from my bank saying my money has been spent, it also shows i need to have authorization for $5.00 at FACEBOOK.COM*CREDITS [protected], i need assistance in recieving my gold bars for the game to continue my goal, if you can reach me by phone [protected] that would be easier for me, but if by email, my address is on my facebook, please contact me asap so we can resolve the situation, otherwise i will want my refund and if need be i will take the situation to court, and handle things with proper percussion if not contacted within the next 7 business days, thank you.

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Thomas peters
La pine, US
Apr 25, 2013 8:02 pm EDT

Hello FB
My name is Thomas Peters Im writing you to let you know that someone has charged my Debit card in the amount od $369.00 and I'am letting you know that I would never do this because Iam on unemployment with a family to take care of
so my money is needed to pay for food and my bill's I see that so many other people are going through the samr thing and so we need your team to caught whom ever is doing this to us. please return my money to my acc, as I have filed a police report against FB and a fraud report with my bank . we can resolve this peacefully, if you would please just call me and speak with me on how we can take care of this issue, my number is [protected] please contact me as soon as possible or I will be contacting an attorney and asking these other people to join me on getting are money back Im a good person and do not like to speak mean but Im frustrated about my acc because I cannot pay my bill's as of today
April 25th 2013
Thank you Thomas Peters

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Thomas peters
La pine, US
Apr 25, 2013 7:22 pm EDT

Hello My Name is Thomas peter's
someone has charged credit on my debit acc, for the amount $ 369.00 and I hope to resolve this with your company as Iam
unemployed and would never have spent this amount of money knowing that I need it for my bill's so Iam asking that you please contact me as soon as possible to have the money returned to my account I have nodified the police and Im filling a report with them against facebook so im asking that you please return my money as soon as possible then we can stop the police investgation. my phone number is [protected].
Thank you Thomas peters .

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Felicia Herrera
, US
Apr 17, 2013 2:32 am EDT

I purchased two $5 pearls for 200 pearls altogether and did not receive my pearls and they took the money out of my credit card I need to either be credited the 200 pearls or my money back on my card, feliciaherrera69@yahoo.com or contact me at [protected]

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barbara rossberg
maple llake, US
Apr 07, 2013 7:14 pm EDT

I paid for a game charged three times never got anything want my money back what happened to facebook

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Marta7
Orlando, US
Mar 31, 2013 5:09 pm EDT

I'm very upset about 2 charges that I did not authorized on Facebook. I was charged $250.00 twice. I called and only get a recording. Can you please resolve this issue. I need someone to call me back ai [protected]. Thank you for a prompt response.

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candy duprez
fallentimber, US
Mar 19, 2013 2:29 pm EDT

it don't even seem like anything is getting resolved on here but I been getting charged about 2 times a day for chips in poker I only used this is a my bank card 2 times on facebook and I been charged 13 times in the last week for poker chips and the bad part is I dint even get my chips I would like my money back I had to go to my bank today and hot box my card now I wont have a card for 2 weeks and I run a business this really sux my fb is candy duprez and yahoo id is lilbaby1130@yahoo.com my email is candyduprez@gmail.com I wuld greatly appreciate my money back in a check or sumthing email me at candyduprez@gmail.com thank you this has been a major problem for a lot of ppl and its nonsense that we take the chance to purchase things and we are getting screwed please responde

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diggerjones
Bowling Green, US
Mar 06, 2013 10:47 am EST

Go onto your FB account settings and delete any credit card account information. This will stop any unneccessary charges on your bank account. If you want to play games online, then enter the card manually each time instead of storing it. I don't recall EVER putting my credit card information on Facebook and they just charged my account $200 for a game called Bubbles Iq? I am over 30 years old with no kids, so it wasn't me obviously, and when I disputed it, they claimed it was still done by someone in my household. If my terrier mix or cat can play Bubbles IQ then I'm going to call America's got talent, becauase no one else has access to my personal information. They did refund the money, but insulted me by saying it was a one time refund and the next time they wouldn't be so nice! I told them to forward the information they had found on my account so I could contact the proper authorities as obviously there has been a breach of security. Posting a complaint on this board won't help though, you need to dispute it online. Once your account is charged, they follow up with an email, and underneath the amount it says "dispute charge". You click on that, and enter your information. They may or may not refund it, but they did on mine. I'm still awaiting the information about my hacked account. It's scary to think that FB allows this to go on, and doesn't do something more to help! I guess it's all about the money.

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Dianna Hayes
Louisville, US
Mar 04, 2013 9:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

i, ve been charged $10.00 5 times for something i know nothing about, please let me know what these charges are for.pleasr contact me for an explanation

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JefferyD
Parkville, US
Mar 02, 2013 6:45 am EST

I have been charged several times for one transaction.I spend $ on facebook many times but decided I was charged $12 over.Unless this is resolved then I am through with f.b.Thanks!jefftdawson@hotmail.com

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jeffery dickinson
Hazelwood, US
Feb 15, 2013 8:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i was charged 100.00 dollars for something i do not want, i have the payment id # PLEASE put my money back in my bank you can call me @ [protected]

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Virginia Kincaid
Kaufman, US
Feb 12, 2013 10:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am trying to get in touch with someone on face book in reference to a fraudulent discrepancy on my credit card; there are about 14 charges on my card. I am 75 years old and don't even have a face book. I never give my credit card number out. I don't know how they got it. You can please call me at [protected] or email me at paula.smith123@yahoo.com. I want this problem to be resolve. I need to talk to someone about the Fraud charges Thank you

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john e fox
Joelton, US
Jan 25, 2013 2:29 pm EST

I was charged but I didn't get any facebook credits I would like the credits or return my money thanks

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lialad douglas
Covington, US
Jan 24, 2013 7:25 pm EST

i have multiple charges i only selected 20 dollars for the sim social it its showing almost 400.00 was was tooken from my account need someone to contact me asap [protected]

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pnthemom
Milton, US
Dec 31, 2012 4:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I did not purchase $140.00 in credit to facebook on 12/29/2012 they came out in 3 chargers one was 100.00 at 4:23am than a 20.00 at 4:24 am and than another 20.00 at 4:24 am .I didn't do it and there no one else in my home are got my password and I was not home I was at work.You can't call fb there help page is no good and you get a dead end they can just rip you off. I want all my money back my number is [protected]

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Brendaliz
Bronx, US
Nov 19, 2012 2:58 pm EST

I got charge on my Facebook and I really do appreciate if I could talk to somebody to explain and I want my money back in to my bank acct. plz i want to talk about this i just want my money back thank u

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Brendaliz
Bronx, US
Nov 19, 2012 2:57 pm EST

I got charge on my Facebook and I really do appreciate if I could talk to somebody to explain and I want my money back in to my bank acct. thank u plz get in cantact [protected] ya give num & no one answer what happen ? i jus want my money back

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phsished
Holiday, US
Nov 05, 2012 7:45 am EST

Someone other than me, used my card 4 times yesterday for credits for four games. It was not me, went to the bank this morning and was informed to contact you via phone and couldn't get through but was told to do this so someone would contact me. My profile and password was changed last week per your advise. How did someone get my new info and then use it. I have written to you before this happened and you wrote back that you were trying to solve the problem. Now I am locked out of facebook, had to stop my credit card and still have 4 pending charges. I would like some answers as I am the innocent one here. Seems like the crooks can get through, but the innocent people can get no answers. I would appreciate some help, please

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Anna712
Brooklyn, US
Oct 26, 2012 6:15 pm EDT

I want to my money back to my account, i have not made the purchase. Please call or e-mail me back.. annabelle71283@yahoo.com tel: [protected]

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Alma Hyatte
Hastings, US
Sep 28, 2012 12:02 pm EDT

I put in my credit card number to get credits it said I couldn't go through but when I called they said it had gone through but I got no credits. The number they gave me is 056102 my card number is [protected] they charged me but no credits came through Alma Hyatte

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Daniel Matteo
Chestertown, US
Sep 25, 2012 1:00 pm EDT

I purchased capz from bugsters and payed $5.00 for fifty capz and didn't get capz but yet they charged my card twice and still no capz. Please call me at [protected]. thank you.

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Rachel York
Warren, US
Sep 01, 2012 8:38 pm EDT

I need my forty dollars back on my card today this issue happen to much i know not to deal with facebook any more i dont have money just to give away

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Rhonda formby
Bay City, US
Aug 23, 2012 8:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Very appalled with Facebook at the moment! Will b deleting my account! Makes no sense at all...Did not authorize anyone to debit anything out of my account! My number is [protected]...would greatly appreciate a phone call back...

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james travis
Gerald, US
Aug 20, 2012 8:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

around feb. 17 someone stole my imformation on facebook and used my credit card too buy things with please look into for me and see wat you can do about this too thx

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james travis
Gerald, US
Aug 20, 2012 7:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

they billed my prepaid card but no credits was 45.00 on castle age and 14 on empires and allies please give me my favor pts.

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Lillie Daniles
Fort Worth, US
Aug 14, 2012 11:31 am EDT

On Aug 4th i ask for coins for $10. 00 charge me $ 30.00 on my debit acct..i it back in the bank