Sears review: sears optical (poor service / double billed)

Contact Eye Exam 2/6/2016, SALESCHECK #[protected]

1. Poor Service: My wife called two weeks in advance to schedule a contact eye exam for my daughter. My wife gave the gal our insurance information and they quoted us that our copay would be $5. Upon arriving, 20 minutes prior to appointment, no one knew anything about our insurance, or what the copay would be. It took them over an hour to figure everything out as we sat and waited. They stated our portion would be $69 which covered the exam, fit, and follow up, well over the quoted amount when making the appointment.

2. Billing: Not only were we billed $69 for the eye exam, they billed my insurance $69 for the eye exam plus an additional $30 for fit and follow up which we were told was included in our $69 bill. When my explanation of benefits came in the mail from my insurance, it stated we owed $5 for our Copay out of the $69 charged. I tried calling to resolve the issue but the doctor will not return my calls. The front office gal said the doctor can charge anything she wants, which is unacceptable. I did not agree to pay anything other than what my insurance company stated I owe. I am wanting to know how I get my refund of $64 dollars. I believe double billing without patient knowledge is illegal. SALESCHECK #[protected]