Sears review: sears optical (poor service and double billing)

Contact Eye Exam 2/6/2016 - SALESCHECK #[protected]

1. Poor Service; My wife called two weeks in advance to schedule a contact eye exam for my daughter. My wife gave the gal our insurance information and they quoted us that our copay would be $5. Upon arriving, 20 minutes prior to the appointment, no one knew anything about our insurance and what our cost would be. It took over an hour for them to figure everything out and stated our portion would be $69 which covered the exam, fit, and follow up, well over the quoted amount when making the appointment.

2. Billing; Not only were we billed $69, they billed my insurance $69 plus an additional $30 for fit and follow up which we were told was included in our $69 bill. When my explanation of benefits came in the mail from my insurance, it stated we owed $5 for our Copay out of the $69 charged. I tried calling to resolve the issue but the doctor will not return my calls. The front office gal said the doctor can charge anything she wants, which is unacceptable. I did not agree to pay anything other than what my insurance company stated I owe. I am wanting to know how I get my refund of $64 dollars as the insurance company has already paid them. I believe it's illegal to double bill a patient, especially without patient knowledge. SALESCHECK #[protected]