The complaint has been investigated and
resolved to the customer's satisfactionResolved Sears / Kenmore Elite French Door Refrigerator — bad odor coming from back of unit when running & fan is on.
resolved to the customer's satisfaction
We purchased a 3-door Sears Kenmore Elite w/bottom freezer w/ in- door icemaker&water dispenser on May 31, 2010. This was a new 2010 model. In the middle of Nov. 2010 we smelled a terrible odor coming from the back of the unit when it was running & the fan was on. After a week or two of it smelling, we called Sears repair to have them check it out. Before the repairman could get here, it stopped smelling, so we cancelled the service call. Well, a few weeks later it started to smell again, not as strong this time. It would come and go.
We called Sears repair again and they came to look at it 1/18/11. It was not smelling at the time. They removed the back motor cover, everything was clean. No determination for what it was. Again this morning, 1/23/11, we wake up to a terrible odor again. Smelling up the whole kitchen!! Once again we have an appointment for service on 1/25/11. Does anyone know what this could be?? It smells awful!!
The complaint has been investigated and resolved to the customer's satisfaction.