Sears / Kenmore Double Ovenerror code fo and beeping

R
This review was posted by
a verified customer
Verified customer

Our oven began beeping and displayed the error code "FO". We contacted Sears and they sent out a repairman who checked the oven and told us we needed an oven control module. He charged us $70 and the part cost $205. On 9/8/08 a repairman came to install the part and charge us another $137. On 9/11/08 the oven displayed the error code "FO" again. At this point I am starting to think this is a message from Sears to their customers.

Again we called Sears and again a repairman came out but this time he said we needed a control panel which costs over $400 and will require another $137 labor charge to install. My wife completly fed up asked me to call about getting credit on the part and labor which did not fix the problem. It seemed a simple request.

It is now 9/30/08 I have been told three times by customer service that someone will contact me either via email or phone within 24 hours. NO ONE EVER MAKES CONTACT and I am forced to email them. Each time I get a canned response telling me to call a 1-800 number that just today my call was dropped three times.

I have just replied to the canned email telling them that no I will not call the 1-800 number any more and that I expect a call telling me my credit card has been credited for the part and labor I did not need before I order the part and schedule the labor that they now say I need.

My intention is to complain about Sears non-stop until someone who can approve the credit contacts me.

Responses

  • No
    Norman Nov 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I'm getting the same F0 error message and beeping on my Kenmore double oven and it's driving me crazy. I was going to call service but thought I should check the web for any information first. I'm glad you warned me about the double charge!

    Thanks!!!

    0 Votes
  • Da
    Dan Nov 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Me too. Same problem.

    0 Votes

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