Sears review: poor payment service

I pay most time on line or at store if possible. But the store is 35 miles from me. Several times I have tried to do automated phone payment and it tells me it cannot help me after I give my routing number three times two different ways. When I reach a rep.they take the last 4 digits of the rounting number and check number goes though. Today I made a payment with the rep. after about eight times of hearing I sorry I don't know what to tell you I cannot help you. I ask to talk to his manager and she told me the same thing. But she added she didn't know what to tell me no one else has complained about it not working. Mean while I pay the late charge because after two days it doesn't go though. I'm a service desk company for Boeing Service Company and I hope my staff never tells anyone they don't know what to tell them. POOR STAFF COMUNICATION. How long does it take to have someone check why my numbers didn't go though or put me in touch with someone that could. Very Sad Carolyn Miller