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Sears Brandsservice repair person never showed up even though appointment was confirmed

1
M Jul 23, 2019

I bought a Kenmore fridge and after delivered it was blowing hot air. It was 5 days from delivery so I called for service and an appointment was scheduled 4 days out for 1-5pm. I the tech never showed even though I was getting updates online who the tech was. I called at 3pm and was told he was 20 min away. I called at 445pm and was told he just left a job and would be there between 5 and 7pm. I called at 645pm and was told they would reschedule for 2 days later. I had waited for 6 hours in my tenants apartment to get this service call and and now it has been over a week that my tenant has not had a fridge to use that was brand new. Sears service is the worst. The call center is in the middle east so they can not resolve any problems.

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