Sears Brands — credit card/washer
Bought a washer (06/09/2018). Filled out a credit card to get free delivery & $60 credit. Big mistake.
1. Deliver guy pickup dryer by lid. Told him that was not good for my dryer. He told me he does this for a living & if I had a problem & wouldn't install the new washer.
2. Washer did not work. Called & spend 2 hours on the phone trying to get a service repairman. He can look at washer & said it was a lemon.
3. Told to physically go to Sears & ask for a new one. That took another 2 hours.
4. New washer arrived. The installer was extremely nice & told me that there was nothing wrong with the washer, but the first installer installed it wrong.
5. NEVER RECEIVED A BILL NOR CREDIT CARD. Received a call from the bank & Sears. They sent the bill to our address, but in another state.
6. On the phone for several hours & days with the fraud department trying to get this straighten out.
7. Today I received the bill along with finance charges & late fees. I WAS TOLD THAT I MUST PAY THEM. But, it was not my fault you send my bill to another state. I was told that I either give them another credit card or go to Sears to pay today & they will take off the finance & late payment fees.
8. Went to Sears to pay the bill & was not that I did not have an account. THEY REFUSED MY PAYMENT. We were at Sears for 1 1/2 hours trying to get them to take out payment. Finally, someone gave the cashier permission to take our payment.PAID IN FULL EXCEPT LATE FEES (07/24/2018).
10. Today (08/14/2018), I called to confirm that we have a zero balance and the late fees were taken off. NO, we owe $11.64 for late fees.
11. Still have NEVER received a bill/statement/documentation/credit card from SEARS.
This cluster [censored] was not worth the free delivery & $60 credit. If and when I do receive a credit card & will be closing this account. NEVER AGAIN!
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