Sears

I ordered a Sears Kenmore Freezer around the first of November that was on sale. I ordered the day the sale was posted. I was guaranteed that the item was in stock and available and that there would be no delays. However; their earliest date to schedule was 11/23/2021. (I asked whether it was in stock due to the so called difficulty getting things shipped currently. You know; the things sitting on the docks that somehow the salvage people can get transportation to pick up and dispose of and sell.) I asked for December 2, or 6th. They said okay, no problem. Well, I get a confirmation in my email along with a vm saying it has been delayed, call and reschedule. That was then for the 16th of december. Guess what. They called to reschedule on January 4th.

The freezer was $1200 dollars, and no product is available in the US. When you call the number, that is outsources outside of the USA, also. I now believe they are fraudulant in their claims. They do not have the products they are listing on sale. They owe me interest on the money they have taken into their account. Sears is no longer an American company you can believe in.

I have been a Sears Product Extended Warranty customer since 2002. Recently
my microwave quit(12-2000).Sears came out and stated it was not working and they would replace it. It took until September 2021 to get it. It was installed by Sears and was a damaged unit The tech told me it was my responsibility to contact Sears Product Replacement which I did. They stated that it was Deliveries problem. Deliveries states that it is a Product Extended Warranty problem .Each phone call to Sears takes 1-4 hours plus. Today I was told by Sears to call GE.GE states that it is a Sears problem. Sears service tech Anthony from A&B Appliance submitted photos and stated his manager stated it would be taken care of. I tried to get some resolution today but Sears representative told me no go. Today is 11-29-2021.
Here is how I see it.
A Sears purchase with an extended warranty.
Product failure.
New Sears product installed by Sears--defective.
Sears needs to replace this microwave

Sears came in May of 2021 to clean the carpets in my whole apartment. Brown stains were left in multiple areas once the carpet dried.
Leo, who is great, has been here now 5 times in the last 6 months to try to rectify my stained carpets. They have used brown out, yellow out, rust remover, etc., and still my carpets are stained.
This is unacceptable, frustrating, and my carpets are ruined.
I need to speak to a human about this situation.
Thank you.
Carol Stricker
[protected]
[protected]@yahoo.com
11-24-21
Will need to send photos separately. Dave, from Brooklyn has all of them to date.

On or about Nov. 1 2021 a contractor of Sears arrived to replace the belt on my dryer. On the phone when initially contacted Sears I was advised there would be a $109.00 service call plus parts and labor. When I was younger had done this myself a couple of times and new the ease and simplicity of the repair. The technician was here for 40 minutes. I was astounded when presented with a bill for $293. I asked and he said it was the cost of labor and parts. The part was $8.95. The labor was about $171.00 for 40 minutes. That extends to an hourly rate of about $256. I think this is exorbitant and would like a return of $100.00. I am 76 and disabled and feel taken advantage of.
I called wanting a detailed invoice but none arrived see below.
Thank you for your help.

Wilson Reeves (11/2/2021, 11:14:06 AM): Thank you for choosing Sears Home Services. My name is Wilson Reeves.
james (11/2/2021, 11:15:03 AM): Last thursday your aes contractor repaired my dry. I want an itemized bill please.
Wilson Reeves (11/2/2021, 11:15:21 AM): Let me quickly locate your file and help you further.
james (11/2/2021, 11:15:27 AM): ty
Wilson Reeves (11/2/2021, 11:15:34 AM): May I have your full name, phone number, email and your complete service address, please?
james (11/2/2021, 11:16:21 AM): james johnson [protected] [protected]@comcast.net 482 brookside dr eugene or 97405
Wilson Reeves (11/2/2021, 11:16:42 AM): Thank you for the details.
Wilson Reeves (11/2/2021, 11:19:56 AM): James, I will go ahead and request for billing receipt.
james (11/2/2021, 11:21:12 AM): iyemized please
Wilson Reeves (11/2/2021, 11:22:13 AM): Sure, you will receive all details via email.
james (11/2/2021, 11:22:22 AM): tyvm
Wilson Reeves (11/2/2021, 11:22:35 AM): I see that you have paid $285.00 + $8.97.
Wilson Reeves (11/2/2021, 11:23:23 AM): One last question. Are you the Homeowner?
james (11/2/2021, 11:23:39 AM): is 8.97 the belt and yes
Wilson Reeves (11/2/2021, 11:24:00 AM): Yes, $8.97 is for the part.
james (11/2/2021, 11:24:12 AM): ty
Wilson Reeves (11/2/2021, 11:24:15 AM): As an added bonus since you have contacted us, I have arranged for you to receive a free in-home estimate on either:

-> Kitchen remodeling,
-> Flooring,
-> Roofing,
-> Cabinet refacing,
-> Windows Replacement,
-> Countertops Replacement,
-> Bathroom remodeling,
-> Vinyl Siding,
-> Front entry doors
-> Heating and cooling systems/ installation
Wilson Reeves (11/2/2021, 11:25:09 AM): James, there are no obligations to buy, this is a free in-home estimate done at your convenience. Which of these interests you the most?
james (11/2/2021, 11:25:17 AM): none
Wilson Reeves (11/2/2021, 11:25:31 AM): Not a problem! We would appreciate if you would keep Sears in mind when you do have a need for home improvement services.
Wilson Reeves (11/2/2021, 11:25:36 AM): Thank you for your time and patience.
james (11/2/2021, 11:25:41 AM): ty
Wilson Reeves (11/2/2021, 11:26:04 AM): Thank you for Trusting Sears Home Services. Take care and be safe from the COVID-19.

You are soooo hard to get a hold of!. I am trying to file for food loss because I have lost huge amount of food. My freeze was fixed but food was thrown away. I tried calling, I wait, then I get disconnected! Start all over. I gave up on waiting.
I was told that the quickest way file for lost food was through www...
There are so many sights to click. I have taken pictures of my lost food, and I have a home warrenty. My name is Anna Iwankiw, phone # is [protected].
Please send me a form so that I can be reimbursed for all that food.
You are a difficult co. To get in touch, because you outsource to other countries. I do have pictures but I am a senior citizen and I do not know how to upload or download. If you send me a phone number, I can text you the photos I have. I can do that.

The freezer quit working and I lost all the food inside. November 6, 2021
HomeMPA MDS plan 70 [protected].

Richard Fischer
104 Branch Street
Pittsburgh, Pa. [protected]
Phone: [protected]
Cell: [protected]

Delivered 04/06/2018
Pain $779.99 for the freezer plus $69.99 delivery charge
Warranty expires 04/06/2023
My food loss was $830.65
I need somebody to get in touch with me to file this claim and tell me how to file the claim.

We were happy to get an appointment with Sears for Tuesday, November 2, 2021. While we were waiting at home, my husband got a phone call from the repairman saying that he didn't have parts and he was a refrigerator repair person not a dishwasher person, so he said that wasn't coming. When we initially made the appointment, my husband told the operator that we needed wheels for our bottom tray, that the door to the dishwasher was hard to close, and that we needed general maintenance. We tried to make another appointment using two phone numbers and all we got was go to the internet.
When I had a chat on the phone with a person on your website, I asked whether they could make an appointment. I was told no and she gave me the number [protected]. When we called that number, we were disconnected and told to go to the internet.
We paid $410.76 for our warranty, which is good until 9/19/2025. What good is a warranty if we can't get through to make an appointment?
We are seniors and can't deal with this run-around by Sears.
Our contract no. is [protected] The name on the contract is my husband: Raymond Shaffer.
The address where the repair is to be done is 340 W. 28th St., Apt. 21F, NYC 10001.
Please give us two or three available dates and we will choose one to have a repair person for dishwashers come to our house. Please send a dishwasher repair person, not someone who doesn't make those repairs or maintain dishwashers.
Thank you.
Let's see if Sears really cares.
email me at [protected]@hotmail.com

Hi,
I bought a Sears Electric range on July 8th 2017. I called repair twice
because it was not heating up to temperature. Both times they told me
this was normal. Yea Right! So over time I just have had to bake my
things longer and check them quite often which I never had to do with my
other range that I had for over 20 years! Now the results are showing as
to why it does not heat. Attached will be two pictures, one of the door
and how the heat as been escaping and the other of the bottom where the
paint is coming off!

I bought a Kenmore Refrigerator and a washer and dryer. I replaced the
washed and dryer after 25 years. The refrigerator is still running after
31 years. I will be lucky to get 5 years out of the lemon of a range.
You can bet I will not be buying another range or other appliance from
you!

Kathy Wilson
2262 10th Ave
Chetek, WI 54728

P.S. Do not send another repair man as they will just tell me this is
normal!

Good Day, I purchased a refrigerator from Sears Hometown in Dunn, NC.
It has a large ice bin, but it only makes 40 cubes a day, 2 technicians were sent to my home by Sears. Both advised my Refrigerator had problems in the manufacturing process, not enough insulation in the freezer area. I keep getting messages that the issue would be resolved in 72 hours, I guess that means 9 days. I have gotten one every 2 weeks saying the same thing. From the technicians I know that it is not a complete working Freezer. Talking to a Customer service person I was advised that the problem is that the District Manager who is responsible for issuing the new order refuses to do so. I find that behavior reprehensible. I woul like Either of 2 option 1 anew fully functioning French Door Refrigerator or a complete refund of the price of the Refrigerator. I have waited patiently, but the news that the district will not place the order is reprehensible.
Please advise at your earliest convenience.
John C. Doyle
206 Ariel Street
Lillington, North Carolina 27546
[protected]

Here is the timeline of crap from Sears that I am turning over to an attorney to see if they can get me help because they do not give the average joe anything but a run around:

Sears Refrigerator Timeline

08/27/2021 - Ordered refrigerator online at Sears.com. Order # [protected]
09/17/2021 - Refrigerator Delivered
10/10/2021 - Came home to refrigerator not working and all food thawed out.
10/10/2021 - Contacted Sears for replacement and they wanted to send a technician to look at the refrigerator.
10/12/2021 - Took off work for appt. Technician showed up and said he had never seen one break this soon. He said he felt I needed a replacement but he would order the part just in case. He stated the part would be 2 weeks.
10/13/2021 - reached out to Sears FB Msg to see how to expedite this situation that I was without a refrigerator and this was ridiculous. They stated they would rush the part to my house. At this time I figured that was my only option.
10/15/2021 - Part arrived and I called Sears repair. They scheduled me for the 19th.
10/19/2021 - Took of work for appt. Appt time was 10-2PM. I started checking at 2:00 on tech and was told he would be late and given time of 2:20PM, then 2:36, then 3:23, then 4:21. Contacted the chat line for service and was told they would contact dispatch and I would receive a call. Well at 7:40 PM I never received a call or service technician and then received a text stating my appt had been moved to 10/21/2021 from 8-12 PM.
10/20/2021 - Called Sears to move my appt because I could not take off with that short of notice. Took off Monday the 25th and made appt for then.
10/25/2021 - New tech arrives and looks at refrigerator and informs me that the part ordered was incorrect and did not fit refrigerator. Said no Freon was ordered, which he would have to have if he were to replace a compressor. He asked why I had not filed for a replacement since it quit working within 30 days, which is Sears Guarantee. I told him I did but they wanted a tech to look at it.
He sat on phone with me and explained to them that the unit should be replaced and that he can't even find the correct part for this refrigerator.
The replacement department filed a claim on 10/25/2021 at 3:30 PM (Case #[protected]) and I would hear from the department within 24-48 hours.
10/27/2021 - Called repair and replacement department because I have not heard from anyone and they tell me that they will place a case for me, I explained I already have a case in place ….. they finally found it and told me that I am not able to replace this unit because it is now after the 30 days. I explained that the first initial call was NOT after 30 days and I initially requested a replacement and was told they needed a tech to come and look at the refrigerator.
10/27/2021 - On phone with Sears and they are insistent on finding a part and fixing the existing machine but could be an additional 2 week wait for shipping.

All I wanted was for this 22 day old broken refrigerator to be replaced...not gonna happen, I'm gonna be without a refrigerator for a month or better at least.

We contacted the Sears as the Kenmore refrigerator purchased 5 years ago was not working. A technician arrived three weeks ago and ordered a new compressor and additional parts. When the part arrived I contacted them again to schedule an appointment for install the new compressor. It took them almost two weeks to send another technician to repair the fridge. They finally arrived yesterday and told us that the fridge will be finally operating fine by this morning. The fridge is still not working and I already paid $750 for the repairs. I called them again and they will not send another technician until a week from today. They offered a partial refund that will take 5 to 7 days to be processed but they still want to get paid 149 dollars for the visit even when the fridge has not been fixed. The customer service department is probably outsourced and they are unprofessional rude and absolutely clueless. Its been almost four weeks without a fridge in the house and lost over 400 dollars in food

Attempts to repair top load washer in June and July did not work. Parts to repair exceeded cost of washer. Recommended for replacement early in July 2021. Took until August 24 to get approval. Scheduled for delivery 9-15-21. Cancelled. Rescheduled for 9-29-21. Also cancelled. Now scheduled for 10-29-21. I have no faith will happen on 10-29. Every person I talk to (many) all say must come from Sears.com. One said if I see unit available on Sears.com prior to 10-29, paperwork can be completed to get that unit. However, next person says " no that is not true". They just don't want to do the paper work? All are trained not to allow customer to take to next level.
The unit approved LG7300CV is/has been available locally (zip 43031) at Best Buy with delivery in one to two weeks. Can someone approve sending check? 614.403.6027 David Penhorwood 106 Grassy Knoll, Johnstown Ohio

In September 2019 I purchased a Kenmore refrigerator with a protection agreement.
On May 14, 2021 I called Sears protection for a Non working Ice Maker and freezer Frosting up. Technician scheduled for May 20, diagnosed problem and ordered parts for repair.
May 29 received text message that parts are on the way and scheduled June 10 for repair.
Some parts backordered so June 10 appt cancelled until parts received.
July 16 called Sears protection for status on parts. Was told parts are still backordered with no expected date of delivery. Was told by person on phone that a recommendation for a replacement refrigerator was sent.
July 27 called Sears protection again for status and was told same as July 16 with a second recommendation for replacement again.
August 11 called sears protection and was told Replacement was denied and still no status on parts delivery. August 16 received text message that appt for repair rescheduled for September 17.
September 17, no technician shows up. Call Sears protection at 1:18 PM and was told that on August 17 refrigerator replacement approved and that I should have received an e-mail to that affect. Checked my e-mail and found none. Lady on the phone tells me that the choice I have is accept a cash refund of $1900 or a replacement refrigerator model # 75035. So I tell her I will look it up and if it fits I'll call back. 2:30 PM called to accept replacement as long as I can get it in white. Referred to another department and after 40 minutes on hold they hung up. 3:20 called again on hold for 35 minutes, and was told a cash refund was approved for $1900 was approved and would be given because no white refrigerators available. Was told that she needed to transfer me to Replacement Team for them to issue the refund. On hold for 44 minutes, to be told that I will not get a refund because I refused a replacement refrigerator in Stainless Steel.
To say that we are upset is an understatement. What we originally purchased was a white refrigerator because the whole kitchen is white.
Also now I am being told that there was never an approval for a cash refund and that I was told that. To be accused of lying is worse than being told i cannot get a refund.
Try telling your wife that her brand new kitchen which is all in white will have to have a Stainless Steel refrigerator. In my house that did not go well.
I know this sounds like whining on my part, but consider that we have not had a working refrigerator for over 4 months and then to be treated the way I did on the phone today for over 4 hours and you might not be a happy camper also.

Case # 7222769

The account is under Phone # [protected].
Rolande Nadeau
139 25th Ave
Madawaska, Maine 04756

Thank You and hope to be hearing from you soon

I purchased a Kenmore refrigerator from Sears first of August 2022. Had to wait until August 27, 2022 to get it delivered due to delays.

Came home on October 11, 2022 to find the ice maker not making ice and everything in freezer was thawed out. Needless to say I had to throw alot of food away and food is so expensive now.

I called Kenmore Manufacturer warranty line and they sent a service tech out the next day. Tech came and found compressor was fully locked up and not working and all he can do is order a new one. He said he never have seen one go out this fast. He looked at the parts availability and when he could come back to repair it, which will be October 27th - thats 2 WEEKS with no refrigerator at all. I don't have the luxury to have a 2nd refrigerator.

I called Sears and was passed 4 times from one area to another, no one able to help. I was asking to have the refrigerator replaced because it should never have broke down in 45 days! Finally the last representative told me he was sorry but I had 30 days to return the item and now I would have to wait for the part and he could help me no further.

No one at Sears gave a care about my problem nor tried to actually help. I have shopped Sears my entire life and at the age of 54, that's a long time! I will NEVER shop Sears again and any and everywhere I can post this I will do so.

August 23, 2021 I purchased online an electric dryer and power cord shown as available at our local store, order#[protected]. I immediately received notice that the dryer was not available at the local store and asked for a refund of both items, refund sales check #[protected]. I received a refund for the power cord on September 11, 2021. I have yet to receive a refund for the dryer, $568.38. Reference# for refund request, #[protected]. Please help me receive my refund.

My mother is elderly and is dependent upon her microwave. A technician has visited her house 8 times thus far and as of today 10-10-21 she still doesnt have a working microwave. Please replace this defective unit. I have tried to contact Sears by phone and have been told someone would be contacting me to discuss this issue but after a week I havent heard from anyone. emial is [protected]@gmail.com

I received the Sears/Cinch Home/ Appliance Warranty Conformation Appointment Email for delivery and installation of a replacement washing machine scheduled on 10/5/2021. I contacted Cinch Home Service on 5/1/2021 and got no explanation for what was happening.

I contacted Cinch Home Service on 10/4/2021 to check on my 10/5/2021 delivery/installation appointment. The Cinch Representative informed me that the Driver was not given paperwork for the installation. I believe I was a lied to. How is the delivery driver for a trucking company responsible to install a washing machine?

They only deliver shipments. I asked the Cinch Representative if she could find another service repair person to install the washing machine. She responded that no, they don't do that. Next, I asked here if she could contact another department or company that could finish the job.

She responded, no, there was not any department or company could help me. She said since the Kenmore washing machine was made by GE, maybe I should call GE to install my washing machine. WHAT? CRAZY!

Not only that, but she said to me that I would have to find someone to install the washing machine on my own. I said, just when is the customer held responsible for completing a job on their own after the Sears/Cinch Warranty Home Services Company failed/refused to complete the job? She said Cinch Home Services would send a $75 check in the mail to me to pay for an installer. Back to reality!

I said I am not going to take a measly $75 check because an appliance Installer costs a lot more than $75. That's common sense, It is also insulting that I have to search and find an installer on my own. She said, well, we are not going to pay you for your time. Her remarks were Rude, Very Insulting and Stupid all at the same time!

I told the representative to stop trying to play with me, you know full well that was not what I was asking for. She stated, well, $75 check was all I was going to get. I asked her where is the written policy that states that the customer gets stuck with a paying out of pocket bill on a botched job that Sears/Cinch Home Services failed to complete and will receive only a $75 check in the mail? I told her it was not in my contract.

I asked the representative to tell me where is the policy located that governs that the consumer is only to receive a $75 check after Sears/Cinch Home Services botches the warranty covered job that they are paid to complete. Furthermore, I refused to take the $75 check unless I could read the policy stating so. She didn't know the policy and became rude/condescending. She even dropped the phone and after several seconds she was back on the call, she said her computer system went down.

Yeah, Right!. She stated it did not matter if I refused or not, she was sending the $75 check in the mail and that I will receive it in the mail in several days and that she was done with me. I was dismissed!. I told her that she was being rude and unprofessional.

Not only that, but I told her that she would not treat any non - black customers like that, and she was not going to treat me like that. manner. t told her she was not going to demean or treat me like crap! Sears/Cinch Home Services was already treating me like crap! At the beginning of the conversation, I asked the representative to transfer me to another department after we were done.

I said I was double billed for $75 Deductible for repeat repair request on the same Kenmore Washing Machine repair. I paid my $75 Deductible on 6/15/2021. The Kenmore washing machine was repaired on 6/22/2021. The Kenmore washing machine stopped working on 9/14/2021.

The Kenmore washing machine was covered by the 180-day repair service guaranty/ warranty, which was stated in repeat/repair service request documents. My repair was scheduled for 9/24/2021. On 9/23/2021 Without my authorization or my knowledge, Sears/Cinch Home Warranty/Service charged my checking account for $75 that I did not owe. I had mentioned to the Sears/Cinch Representative that I needed to be transferred to another department after we were done with the botched delivery/installation. call.

Well, after our conversation ended on a sour note and I asked her to transfer me to the other department several times or more. She ignored my requests to be transferred to the other department because the Representative made the comments that Sears/Cinch Home Service don't have your bank card number, they would never charge and take money from your bank account without your knowledge/authorization. She said I was wrong and that I have to pay a $75 deductible on every service request that I made. Furthermore, she said they don't owe you anything.

During her rant, I told her several times or more to transfer me. She was literally speaking over my requests to be transferred.

I told her that I was done with her and could she please transfer me. Of course she did not transfer my call. The Representative doesn't seem to know her job duties, She doesn't seem to know her policies.

Does she know where she is? She seemed inept.

And to add insult to injury in this whole debacle:On 10/01/2021 Sometime during the night, the Averitt Express Driver contracted by Sears/Cinch Home Service left my new boxed replacement washing machine from Sears/Cinch Home Service in the middle of my front yard and left, I was unaware and never notified about the delivery. The Driver did not even come to my door to let me know my delivery had arrived. Simply leaving my shipment in the front yard on a palette, especially at night; This was not a completed delivery nor was it professional.

I am surprised the shipment was not stolen. I discovered the box and palette sitting on the front yard at 8:05 A.M. while leaving my house. After waiting several hours for my son to arrive from out of town.

I had to keep watch on the shipment so no one would steal it. My son and I opened the box and hand carried the heavy washing machine inside the house. I injured my leg doing so. I am a disabled female veteran and almost 60 years old.

Hauling a washing machine was not an easy task for me. I don't have a dolly lying around my home to move the washing machine. The driver should have delivered my shipment to my front door instead of discarding my item in the front yard like trash.

As for the palette left behind, it will be put to use in my fireplace this winter.

WOW! This has been the craziest debacle I could only pray and hope to never experience again.

SEARS/CINCH HOME SERVICES/WARRANTY HAS SHOWN ME NO RESPECT AT ALL!

VERY DISAPPOINTING!

User's recommendation: SEEK ELSEWHERE!

My Kenmore Elite 74023 Refrigerator (purchased July 7, 2017) stopped cooling this past September (2021). I scheduled a service call for the quickest available time, three weeks later on October 1, 2021 between 8am-12pm. I had read how horrible the service from Sears was and I was afraid that I was in store for more of the same.

Nobody ever showed for the service appointment and nobody ever called. Just after noon on October 1st, I chatted with Sears customer service dept. online and was told "the technician has not been assigned to the service order due to technical glitch. The status of the service order is updated as Waiting service, we need to reschedule the service appointment." Sears said they could reschedule me for October 14th (an additional 2 weeks away), so I told them to go ahead and schedule it (before I miss that opportunity) while they figured out where the tech was that did not show up during the original scheduled appt.

I then called Sears customer service dept. at [protected] and was told that there was no glitch, but that they had escalated my request to dispatch and that I would receive a call back within 72 hours. 72 hours later, guess what? Still no call.

I called Sears once again and was told that it was re-escalated (is that a thing?) and that I would receive a call within 2 hours! Can you guess how many calls I received from Sears in 2 hours? None. I called back and was told I would receive a call back, but I wasn't going to go down that easy this time, at least not without a fight.

I told them that it was unacceptable and that I needed to speak to a manager. After being put on hold several times, I never spoke to a manager because "she was on the line with another customer" but that she would call me back. I requested the manager's name and was given Ross (lady) but was refused the last name (national security reasons I presume). I requested her email address and was given [protected]@transformco.com and told to write "Manager Ross" in the subject line. That's obviously not a direct email for Ross and I have about as much hope of receiving a response from her as I do in Biden speaking a complete comprehensible sentence.

Since Sears has done absolutely nothing yet, they had me leave work in order to be available for the 4-hour service window only to have them no-show, no-call, wasted so much of my time calling them and getting the run-around from every one of their representatives, and I still have zero idea if/when they will actually show to repair the refrigerator, I would like for them to repair/replace the refrigerator at no cost to me. This was a $2200 refrigerator purchased brand new from Sears, along with three other brand new appliances, so I spent a total of $7300 with them and now I have a dead refrigerator that I can't even get someone from Sears out to even look at.

Purchased a refrigerator with 3 year warranty on 9/23/2020. Refrigerator never cooled. Sears service technician determined it to be defective and unrepairable. Sears Benefit Administration issued a case No. 7114235 to issue refund. Company is not responding.