Sears review: auto service

I went to Sears in jersey city on Thursday the 31st of March to install a new set of tires on my 2004 Z4.I went to counter and ask to install new non run flat tires that I purchase some on discount tire.

Lady at counter told me there will be no problem installing, balance and align the car. Went to store by 3pm and saw tires and car in same place! tech runs to mew and said that they don't have machine to take run flats off rims? and they wont do it.

No call! The funny thing is that they sell run flats! so how they install them? also tech was so rude!

so I had to call a friend to pick up tires went to firestone few blocks up and I was in and out in 45 minutes.