The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Santander Consumer USArefusal of lien release

Santander bought the loan on my pickup after I had financed it thru hsbc. I decided to sell a couple of years later. The bank wired the payoff thru january 20th. Santander added finance charges thru february 2nd. They refused to send the lien release until I paid the account thru february 2nd. They said they would reimburse whatever portion they felt was owed — approx 45 days later! Whey do they get to keep my money for 45 day?!!! Maybe to draw interest from my money as well as everyother customer they do this to?

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.