Samsung
Reviews and Complaints

To Whom concerned
I want to inform of my utter disappointment with the service and feedback I got from Samsung until now. On the 6th of August 2019 I bought a new Samsung refrigerator as part of a larger electronics purchase for my new home in Yzerfontein.
The goods were purchased on a special promotion to be kept in storage until my house was completed. The goods were delivered to my storage place in September 2019 where it was kept. When we moved into our new house two weeks ago the refrigerator was unpacked from the carton in which it was delivered. We immediately noticed that the front door had very slight surface damage and reported it to the sales person at Hirches in Milnerton who duly asked us to send photos of the fridge and the box to see if there was any evidence of damage that could have dented the door. There is absolutely no evidence of any damage and the box was still sealed and strapped.
Now after a period of two weeks with no communication other than a cell message notifying me of a claim nr the technician at Swartland electrical forwarded me a copy of a letter informing them that I had no claim as I did not check the product within three weeks of receipt. Nowhere on the sales document does it state this as a requirement neither is it stated on the delivery document. I made the sales people fully aware that the products would go into storage until the completion of my house.
I am absolutely appalled that you would put your brand and reputation at risk for the cost of replacing a door. I am going to load the refrigerator on a trailer and return it to the store where I will park it in the parking area in front of the store with my complaint written on the damaged door for all to see. I will also be publishing a copy of this communication plus the photos of the invoice and refrigerator on your local and international website with my opinion of how I feel about the customer service. The same will be done on your face book page and a review of this incident will also be featured on the customer complaint site hellopeter.com.
This is no longer about money but a principle. I was a National sales manager for a large retail company prior to my retirement and this was definitely not how we treated our customers. It is astounding that an international company of the magnitude of Samsung would even consider a blight on their customer service reputation for the sake of refusing to replace a damaged refrigerator door. The sad fact is that it is a wonderful product range which I will now never consider buying again.
I have tried to sort out this matter in a decent way but have now been forced to go this direction.
I trust that you will at least afford me the courtesy of a reply which has not been forthcoming up till now.

I purchased a samsung washer & dryer in 2011 from lowes in show low, arizona.

For 8 years it ran very well. But then the spin cycle stops and there is no way to continue to spin. The instructions said to "check the fuse or the circuit breaker or straighten the drain hose" there were no circuit breaker issues. Or anything else I could find! There was no drain issue. I called several appliance stores and none of them will work on a samsung. No one would come to my house to try to fix it.

I was so disgusted because I paid a total go $2, 440.00 for washer & dryer! The other issue now is that I just recently purchased a samsung refrigerator! I will now have to throw probably all of them in a dump somewhere! I am totally disgusted and will never buy from lowes again or purchase any other samsung. I did not know they were made in china! I got took and I am angry! I still have the receipt but don't know how to attach it to show you!

I purchased a phone from samsung.com on October 18th which I received last week on October 29th (good luck entering an apartment number on the shipping page. It took an extra day just to find where it had been delivered ). Today November 4 I had an issue with the phone where the phone was flickering. I figured if I turned it off and back on it would reset and the problem would be resolved. It was not. As it turns out when I turned the phone back on all I managed to get was some very serious flickering and or a black screen. I could not get the phone to stay on at all.

I checked the internet for comments regarding this issue and it turns out that it is a known issue with this particular model. I tried the trouble shooting tips, but I could not keep the phone on. I tried a hardstart, that only worked after several attempts at reboot while holding down buttons indicated. Once the phone actually rebooted it just continues flickering and will not accept or recognize any tap touch or swipe.

I contacted samsung.com support via chat. After dealing with a very frustrating and scripted discussion with their technical support person and having to repeat and explain that I had done the steps he recommended he got to the page where "he" determined that the phone would need technical service. I should proceed with one of two options. I could take the phone to an authorized technical service center (closest one I found NYC is about 15 miles away) or I could return it to Samsung (at my cost) which would take between 10 and 15 days for them to return the repaired unit. I mentioned to the agent that I couldn't understand why they wouldn't just replace the phone considering I had just bought it. His reply was to log into my Samsung.com account and IF the RMA button was turned on, I could process my return. As long as I was within the 15 day return window the button would be live.

Well I didn't need to log in to know the that my purchase on the 18th of October would not qualify for return. It took 11 days to receive the order. I ordered on a friday morning with 5-7 business days for transit.
So although they prepared the shipment on the 18th it was not picked up from their location until October 21 and delivered to a "neighbor" on the 28th. I did not immediately activate the phone as I would not remove it from the box until I had a proper cover and screen protector. After much anticipation I finally activated the phone on 10/30. Of course their clock started on the 18th when they sent the shipping notice and they do not exclude weekends.

I am completely disappointed at Samsungs response to this matter. They obviously sent me a defective product and because of a 15 day return policy they want to apply I have to jump through hoops to get it repaired under warranty and possibly go up to 13 days (business days?) Or longer without my phone or service. "I could just reactivate an old phone on hand before I sent it out so I could at least have service." So I should pay my carrier 25$ to activate the old phone. Then another 25$ to reactivate the phone I had already paid to have activated!

Absurd! To the folks at Samsung all I can say is this is not a warranty repair issue and treating customers with newly purchased equipment this way is deplorable. I hope never to actually need your warranty. This response is exactly the same I got from a certain orange carrier when I purchased a refurbished phones from them that was defective. Rather than go on with that story I will just say I vowed never to buy any equipment from resellers or carriers new or otherwise. Imagine my surprise when the OEM handled the purchase of defective new equipment in the same manner. Despite the fact that the phone, a recent release by Samsung, has known issues as mentioned.

There is no script where samsung accepts responsibiliry for pushing a product without disclosing recurring anamolys or providing adequate support for said product.

Someone should contact me with class action filing. I'm sure I'm not the first nor will I be the last.

Former Samsung brand loyalist.

Ytd: 6 tvs
9 galaxy phones
2 galaxy tablets
2 microwaves
1 refrigerator
1 front load washer
1 front load dryer

Hello
After greeting
I have bought samasung tv 55 inch before two years.
The tv was in the wall for two years not moved.. Today morning I opened the tvs and bottom of the screen with many line and pic not clear...
I went to oasis mall emax branch and spoke to them and I asked for the supervisor...
They took me to supervisor standing in the shoe room and I talked to him.. He ignored me and went to office... So I spoke to the staff explaining them the issue and want to ask what I can do,
I was surprised the respond that the tv is electronic and from the conversation I under stood from them that the product u bought is low quality...
Now the price almost 500 rial as I understand and matter of two years gone damaged... I took my I phone 8 plus and through it in floor as example and I told them what u think it will happen... They said this high quality it will not damage... I said how u r trying to tell me samsung bad quality...
I went to a manager and I start to shout and I asked to report this to the management, he said am the management!
Wondering of attitude of the staff
And get wondering also that might emax selling bad products which will damage after the warranty..

Bad experience and bad staff plus manager ignores the customer and taken advantage of his position..

I told him let me take pic to your patch, he hide it away... After some time when the shout increase he gave it to me

Regards
Ahmed qatan

on 27/10/2019 I took my samsung gear iconx (2018) for inspection at a samsung service center (55 Abbas El-Akkad, St, Nasr City, Cairo Governorate), where they refused to inspect the product for faults claiming that it is not their responsibility since they don't sell this product in Egypt.

I have mentioned the international warranty of Samsung and they denied upholding such a warranty as they don't sell the product, and as I bought my product while I was on a trip overseas.

When inquiring about what shall I do to fix my earbuds the answer was "take it back to the country where you bought it from".

I find that such attitude and service rendered by an international brand through their authorized service center in Egypt is totally unacceptable and below standards.

I request that my product be fixed or replaced.

Product details"
S/N RFAJC0060JK
Model: SM-R140 and EB-PR140

On or about the 15th/16th October I upgraded my Vodacom Contracts to get 2 x Note 10+ phones and 1 x S10.
On opening the package a couple of days late as we have always been Apple users I found a note inside the box concerning a Samsung Care+ package for 24 months at an advertised price of R1260.00. This was interesting to get as the screens are very expensive. I did not know how to enable this package so i went to Rosebank Samsung Store that told me what to do on Samsung Member Services.
On looking at the promotion they where selling this (R1499.00) package for R499.00 in the first 30 Days of purchase.
When i went home to enable the process, I was charged R1499.00 which i paid but did not do for the second phone.
On completion of the payment I called Samsung help desk ref: 7114805943 Mr Boipello and explained my situation and said that this was false advertising.
He mentioned dates of the promotion but nothing is visible on your site.

I therefore would like the Care+ package for both my Note 10+ at R499.00 per set as advertised. I will attach the advert and T&C's
You should have my contact details from my Reference that i received.

Samsung Care+ (SC+) Service Plan Terms and Conditions

Recitals
This is a Service Contract and not a contract of insurance.
THIS SERVICE CONTRACT IS SUPPLEMENTARY TO THE MANUFACTURER'S WARRANTY, BUT PROVIDES ADDITIONAL BENEFITS DURING AND AFTER THE TERM OF THE MANUFACTURER'S WARRANTY. EVENTS COVERED BY THE MANUFACTURER DURING THE MANUFACTURER'S WARRANTY PERIOD ARE NOT COVERED UNDER THIS SERVICE CONTRACT.
THIS SERVICE CONTRACT IS APPLICABLE TO COVERED DEVICES PURCHASED AS FROM 1 MARCH 2019.
"You/Your" means the owner of the Plan Device under this Service Contract.

Service Contract Administrator
The Service Contract Administrator is Worldwide Advisory Services (Pty) Ltd which is the entity responsible for the administration of this Service Contract.

The Service Contract ("Plan")
This Service Contract governs the hardware services provided to you by Samsung Electronics South Africa (Pty) Ltd ("Samsung") under this Plan for a Samsung product purchased in its original packaging ("Plan Device") from Samsung or its nominated points of sale offering the Plan and listed on your confirmation document ("Plan Confirmation").

Registration Period
If you do not register for the Plan at the time of purchase of the Plan Device, you will still enjoy a 30 day registration period in which you may register your device for the SC+ benefit. If during this 30 day period you do not register for the Plan, then you will not be eligible for the benefit.

When Plan Commences and Ends
The Plan must be purchased within the first 30 days from purchase. The Plan begins retroactively from the date of purchase. The Plan ends a maximum of twenty-four (24) months from the commencement date ("Plan Term"). Your Plan Confirmation will be sent to you via email. The terms of this Plan, the original sales receipt for your Plan and the Plan Confirmation are each part of your Service Contract. A separate Plan must be purchased for each Plan Device.

60" Samsung Smart TV
BY Bolambert65 | OCTOBER 17, 2019 12:36 PM PDT
I paid $1500! for this TV 5 years ago - I'll add that I have 4 other Samsung TV's bought since this time in other rooms AND a Samsung cell phone - a white glow has appeared in the upper right quadrant - in speaking with Samsung Corp customer service over the past 7 days I was given the name of their local authorized service dealer but only got their voice mail - called customer service again was told I needed a Ticket # (why didn't they give that to me in the first place? Got tic #[protected] and was told service would contact me with in 24 - 48 hours - 3 days later no call - back to customer service who said service had attempted to contact me 3 times - DID NOT HAPPEN - said they would call me again today -finally they did and quite gleefully told me it would cost $1000 to fix PLUS $200 in labor - when I expressed surprise at the cost they agreed it was expensive and most people elect not to repair - BUT rich people "if they like the TV will pay the cost" (this is a quote) and they were surprised I received such a runaround from corporate that they know of this issue and could have saved me the time and aggravation by telling me the cost up front - I will NEVER buy another Samsung product EVER especially after what I see posted in this forum and elsewhere on-line - And rest assured I will post this on every available forum I can find including the 16 Facebook groups I'm in -

We bought the refrigerator 6 years ago, it suddenly stopped working we called the call center they told us it will cost from 6000$ to 11000 $ and then they send us message we can't fix your refrigerator so you can throw it, is it logic a durable good like a refrigerator to stop working after 6 years ! It should at least from 15 to 20 years to start to face problem with the refrigerator not after 6 years we bought it by 3000 $ how come we fix it triple it's original price and may be more ! We trusted you Samsung a multinational company not to disappoint us ! I visited the head office here in egypt I meet mr. Youssef called wimbli in Korean language and ms. Rehab head of complaints and mr Bishoy head of customer service all are unqualified they didn't solve the problem they didn't help us they just left us and didn't get our right or made us satisfied please we are dealing with top brand you should act as top with your customers please I need any one to contact me urgently urgently urgently

My 26cuft bottom freezer refrigerator for the last 2 years refrigerator part freezes up and melts down the back wall. The bottom of the compartment fills up with about an inch of water under the vegetable bins and visible ice is exposed through holes in the back wall. This an obvious flaw with the product. The temperature recently went from 37 to 52 degrees in the refrigerator.
If the defrost capability worked in the refrigerator this would not occur.
After calls to Samsung and searches on the internet for solutions I found this to be a very common problem which Samsung is not taking any financial responsibility to repair.
Is there anything samsung can do about by $146.00 repair bill not counting the loss of food and the time spent defrosting a product that is supposed to self defrost, time on the internet, time calling Samsung, and time arranging for the repair?
PLEASE HELP ME AND OTHERS WITH THIS PROBLEM

I ordered a product from amazon.in and that is on 29Sep 2019 and delivered on 7th of Oct 2019 and when I show my product that was not mine that's wrong product is received so I just said this all things to amazon customer service but same thing happning with me they are arranging call back and when I received a call from +35312345
I waited for more than half n hr and not 1 time so many times and till now not solved my problem's but money has been taken at first... What should I do now... my email id [protected]@gmail.com and number is [protected]
With proof attachment

Dear Sir/Madam,

I am writing you to raise the issue that I have experienced with customer service of Samsung Egypt. Unfortunately it is extremely disappointing!
It is a very poor service. Irresponsible people.
I bought my washing machine ecco- bubble since 7 years. A motor problem occurred, there is a guarantee on the motor for 10 years. We called the call center since 20/9 . A spare part is needed (the motor) but no action taken. No response. Every time I explain the issue to the call center! I cannot use my washing machine.
I even thought to end this issue and to buy an LG product (LG people are really professional, nobody complained before about them).

I am looking forward to your prompt response.
Attached, serial number and reference number of my request as well as photo of my washing machine.

Regards
Hany Victor

My renovator (QUALICO [protected] DANNY, ) purchased this WASHING MACHINE FOR ME (and the dryer) about a year and a half ago (he has the invoice but is on holiday at the moment for another week so I cannot send it to you till later) for my newly renovated basement and laundry room. ALREADY the washing machine has stopped spinning and is not working, then it started LEAKING from the bottom.
ARS Repair and installation Services (Tel 866-415-3937) have been in and temporarily fixed it (it broke again a few days later), and so far I have a bill for $663.47 to repair it. This is completely unacceptable. I am having to take my laundry to a laundromat to wash everything. Extremely inconvenient. My old GE washer lasted over 22 years without a single problem - not one! My contractor believed he was buying me the latest, most efficient and wonderful washing machine, and I must tell you I am bitterly disappointed as I also believed Samsung products to be good quality. I am retired and this is a HUGE bill to deal with. I will be writing to the Toronto Star newspaper to also register my complaint. I must request AT THE VERY LEAST a refund of this repair bill OF $663.47 Can $. PLEASE HELP. [protected] Paula Brine Hogan, 19 Lesterwood Crescent, Scarborough (Toronto, Ontario M1P 3L5

I got my refrigerator repaired four & half months back by Samsung by paying the charges demanded by Samsung. They have changed the compressor four times and visited my home at least twenty times. A senior engineer from Samsung also visited several times.
However, my refrigerator is still not working properly. It is in a worse position than that when I complained about the refrigerator.

The Samsung people have acknowledged that they are unable to repair the refrigerator, but they are ready to pay only 50% of charges which I paid them.
Therefore I request all not to buy Samsung products as they are cheating with the public.

Dear Sir / Madam,

I am writing to you to raise an issue about: Electrical Products

The issue that I have experienced was: After that read on Samsung's Dublin Assistance. Simply the problem has returned and now has 3 new problems. The camera is with water, the digital finger does not work and it does tasks without my touching it. I am traveling for a long time and I cannot go back to Dublin just to pack my cellphone and the warranty claims that I can only pack in the European region and I am traveling in Africa and Asia.

It occurred on: 26/09/2019

This meant that In everything because I do everything on my phone, email, talk to family, things from the trip, Google map and photos from the trip.

Let her let me take him in whatever country I'm packing or trading him.
I already sent emails to Samsung, I chatted several times. I don't know what to do anymore. Ppis they say that unfortunately they can only get their cell phone in Europe. But it wasn't me who caused the cell phone problems. It was Samsung's own assistance.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Hendrik Agassi

Serial number RF8M1320C3V
Where did you purchase the product? Ireland

101 Cork Street The Coombe
DUblin Dublin
D08C9X8

—

I bought this tv and now it's damage because of the movers bumping it. I called the store even though I bought a3year repair wty. Kevin told me they do not cover this and said to call samsung which I did. After taking to wan he said the brick should cover this damage. So again called the brick and again they are not going to do a thing. I am so upset because I then bought living room furniture and paid cash for it. Over $5000.00. When the delivery guys came they had to move the tv in order to unpack the furniture and set it up, that's when the one guy bumped it, I said to him that's not good, he said don't worry about it. I am a good paying customer and I wanted to buy a king size bed there but under these circumstances if I don't get the tv repaired or a new tv I will take my business else where. And never shop there again. If anyone asks I will tell them I had a very bad experience at the brick and won't recommend it. Its not fair that I should keep paying on this tv, cause it's financed when it is so damage.7

We paid $800 for a brand new dryer 3 years ago. It's been in pieces twice for repairs. We are a household of 4, with the normal amount of laundry. The first issue occurred when it was only a year and a half old and the heating element failed. It cost $100.00 to replace. Currently it's in pieces again due to the felt drum seal failing. After much research, most manufacturers charge $50 or less for this replacement part. Samsung expects consumers to pay $120-160, for a thick piece of felt. Absolutely ridiculous. I've now dropped almost $300 for repairs on top of the $800 spent to purchase the dryer. In addition, we also bought the matching washing machine when we bought the dryer. The perimeter of the bleach dispenser is covered in rust. We don't use the bleach dispenser! Customer service will do nothing to help you if your 1 year warranty is up. They state "it's the customers responsibility to repair". No Samsung product will never find its way into our home ever again.

I was issued an accommodation for parts and labor to be reimbursed in full from Executive Customer Relations. The service center I used gave a high estimate of 850. I called ECR for direction. ECR told me there was no limit and to go ahead with the repair. When I sent the receipts in Samsung denied it. They said I was given misinformation and they don't back up employees mistakes. This is unethical and deceptive business practices. I'd never have had this repaired.

I purchased a set often of the line samsung washer/dryer with the extended warranty. I'm the only person using the appliances and I do not overload the washer. After approx 3 years my spinner isn't working. Went to the store last week and was given 1-800 360-2742 to, place a service/repair call. Can't even get through - the message the brick gives is "please call later"... The later has never happened yet. Too bad sears went out-of-business in canada. Their appliances were great when not made in china... So it was my first and it is my last time to purchase anything from the the brick...

New slide in range was delivered on September 5, 2019. It is to be installed in a new kitchen counter not yet completed so has not been used. The box showed no signs of damage, upon taking the outer box off of range a dent was noticed in the right corner of the bottom slide out drawer. We called Costco since they sold the range and they talked to Samsung who agreed to send out a new draw face under case # 146248. Now on September 12th we get a call from Samsung that they will not send drawer, that it must have been damaged in transit and will not be replaced unless we pay for a new one. Also Samsung said they do NOT have any service in this area and basically we are on our own! Thank heavens for Costco, as the are sending out a new range to replace this one for a dent in a drawer! Samsung will not even stand behind a unit that has yet to be installed. Entire kitchen counter replacement is being held up because of a simple drawer, as new slide in replacement it will not get here on time. Terrible, terrible customer service on Samsungs part, will never order anything with Samsung on it again.

I purchased a Samsung refrigerator online from Home Depot for $1, 396.84 including sales tax, delivery, and installation. It was delivered and installed on 06/12/19.
Two days after installation I noticed that the icemaker was not working. I called Home Depot and the rep transferred the call to Samsung. Samsung sent a technician to my house on 06/20/19 who replaced the icemaker and it started working.
1.5 months later the icemaker stopped working again and the products in the freezer were watery. I called Samsung.
On 08/15/19 Samsung sent another technician to my house. He said that he needed to replace a part and he would come back the next week.
On 08/20/19 he came back for the 2nd time and after 20 minutes came out of the kitchen and said that it was fixed. This was a lie and nothing was fixed. By that time the freezer was warmer than the refrigerator and everything in it was spoiled. I called Samsung again the same evening.
On 08/27/19 another technician came to my house and said that the repairs needed a specialist and that a specialist would come to my house the next week and will fix the freezer.
On 09/03/19 another technician who was Samsung's specialist came to my house and told me and my wife to remove everything from the refrigerator and we did. The freezer was already empty since it was not working. He then disconnected power and disassembled the inside of the refrigerator and the back of the unit and did some work and only then he realized that the gas tank he had brought was empty. He told us that he needs to get it filled and that he would be back the next morning. The refrigerator was left disassembled and all the products were left on the kitchen countertops.
On 09/04/19 he came back in the morning and spend approximately 2 hours working on the refrigerator and then he said that he was 80% sure that everything was fixed. When he left, there were black sticky ashes everywhere in the kitchen. On the floor, on the countertops, products on the countertops, walls, cabinets, and the blind. It took my wife hours to clean it up and I hope that these ashes were not toxic. I have no idea what they were.
On 09/05/19 in the morning before leaving to work, I checked and the refrigerator and the freezer were working. In the evening on my way back from work I went to a supermarket and purchased products. When I arrived home, I saw that neither the freezer nor the refrigerator worked. The ice in the freezer was melted and now the refrigerator was also warm. Not only the freezer was not repaired, the refrigerator was broken as well.
On 09/06/19 in the morning I called Samsung and said that they need to replace the refrigerator or remove it from my house and issue a full refund. The rep told me that someone from their exchange department would call me within 24 hours.
0n 09/07/19 I called Samsung again and said that no one had called me. The rep told me that I was misinformed and that their management did not work on Saturdays and that they would call me within 3 to 5 business days.
During this process I also called Home Depot twice and each time I was transferred to a store manager who took the information and my telephone number and said that he would call me back and never did.
All these events are quite disturbing and extremely frustrating. I now really want Samsung to take the refrigerator from my house and issue a full refund. I am yet to receive a call from their management.