Samsung

I have had this tv for approx 5 weeks. Which happens to be 3 weeks past the return policy for best buy. Samsung is refusing to replace or repair my tv because from pictures I sent (per their request) it "appears the damage is internal physical damage! Hummmmmmmmm doesn't that sound like something they should fix?! It's a brand spanking new tv... It's internal damage is not my problem! I will never purchase a samsung appliance again. This is the worst customer satisfaction company I have ever witnessed. $1300 down the drain... For their problem! ?

Samsung SmartTv 65 inch curve bought from Seng Heng Electric (KL) Sdn Bhd store puteh road Ipoh Perak. And still
there are warrenty for 2 years and have been using for 8 months the tv
Tel 01110888161 (SENG HENG ELECTRIC IPOH)

Doc.No: GS007 * ORN00474 (SENG HENG)
Report No: Samsung [protected]
Call to samsung Careline 1800889999
Person in charge samsung Ms.Elin.

Date
22-May-19
Call to samsung Careline 1800889999
Can not open youtube, Source to other HDMI, Can only open astro.
Make a report on the incident on the other side.
Samsung careline info technician will come in 3 days working time.
SAMSUNG NO TECH 0165589600)

Date
23-May-19
Report To Seng Heng Jalan Pasi Puteh Ipoh
Can not open youtube, Source to other HDMI, Can only open astro.
Their info Samsung technician comes in 3 days working time.
And they also have the word Smart tv samsung 65inci indeed there is a problem run program and get installer back
by technician samsung.
SAMSUNG NO TECH 0165589600)

Date
24-May-19
I walk in to Seng Heng Pasir Puteh Ipoh Perak.
The problem back home about tv was that he really understood my tv situation
Costomer service Seng heng info is understand only wait technician samsung come see the problem.
SAMSUNG NO TECH 0165589600)

Date
27-May-19
Call to samsung Careline 1800889999
Can not open youtube, Source to other HDMI, Can only open astro.
They samsung technician info will come by samsung costomer service by Ms.Elin
SAMSUNG NO TECH 0165589600)
STILL NOT COME BY SAMSUNG'S PARTIES

Date
28-May-19
Call to samsung Careline 1800889999
Info Tv can be on but not sound and only astro can only be connected with connect HDMI.
Customer service info coming tecnician samsung within 3 working days but still does not come
SAMSUNG NO TECH 0165589600)
STILL NOT COME BY SAMSUNG'S PARTIES

Date
29-May-19
Call to samsung Careline 1800889999
TV backbacks have no picture but can hear sound.
And night call samsung info back the smell of the sky and samsung info get off the electric connection
I call back with Ms Elin's Samsung service center with a problem in case of fire due to Samsung's tv
SAMSUNG NO TECH 0165589600)
STILL NOT COME BY SAMSUNG'S PARTIES

Date
30-May-19
Call to samsung Careline 1800889999
Info back to tv all can not on black out still can not on.
Samsung costomer service has a record of waiting technician to come and do not plug on.
I asked Samsung SOP whether in the web side can be searched, None and Ms Elin info no Just 3 day work days for the problem.
SAMSUNG NO TECH 0165589600)
STILL NOT COME BY SAMSUNG'S PARTIES

Date
31-May-19
Call to samsung Careline 1800889999
Samsung info does not come to see TV problems, Customer service by Ms.elina their info will be
came 3 working days before 4 June 2019 and many times I made a complaint but no info and Technician came.
SAMSUNG NO TECH 0165589600)
STILL NOT COME BY SAMSUNG'S PARTIES

Date
4-Jun-19
I call samsung Careline 1800889999 info all leave by Samsung customer Ms.Elina
He said the technicians were all holiday celebrations because and samsung technician info would come from snail rivers.
I am the info we are giving and this is a problem why the technician knows the problem and order the goods.
SAMSUNG NO TECH 0165589600)
STILL NOT COME BY SAMSUNG'S PARTIES

Date
7-Jun-19
Samsung techinician came and looked at tv and I went back and forth what happened
In 15 minutes he saw the tv situation and my info on this tv board system was a problem
and orderable and can be up to June 11 or June 12, 2019 and no problem. And my info with him was to order a new Tv
he said that the damage had to be reversed and the goods were damaged.
My info is back to tecnician if it can speed up the problem.
The Technician said it had to wait for the goods to arrive.

Date
8-Jun-19
Samsung technician call clock 4.15 pm info stuff has arrived and am I at home,
I am the info I have come out.
And samsung technician info he came on Monday 10th June 2109 before coming he would call.

Date
10-Jun-19
Samsung technician with asst (2 people) and my call came at 5.25 pm
He changed and installed the asst noisy so follow the instructions exactly.
With the rate as soon as they install after that, when on the tv screen tv the right side up
crack conditions and kopaks can be seen while it is on and the tv screen is not loaded properly because of the left side
the tv took light and the glass did not come out in the panel.
we asked samsung technicain he told tv ok but he blocked from the right edge so cracks did not look at us.
My son's info that the tv crashed right then I went to the tv, the technican replied before that the glass was broken (after tide), But before that
The problem of cracked tv is just a damaged system board. The technican tried to deceive us by saying we did so.
The technician said on June 7, 2019 when he checked that he did not see the glass burst.
At that time I started to noise to the technician and Samsung's technicion did not admit what was done and
noisy with me so I just complain about samsung and do not care about the tv and fight with us.
I keep calling samsung service center and info back whats doing.
and ask for a change of tv because samsung tech details do so. This will be discussed by Samsung top management being told by
Service center samsung Ms.Elin.

Date
10-Jun-19
Call Seng Heng Pasir Puteh Ipoh explain to them and send pictures of whatsupp no ​​01120600566 to them as well.
SAMSUNG COSTOMER SERVICE WAVE INFORMATION MS ELIN FOLLOW UP.

Date
11-Jun-19
I have info back on the sandy beach sand now can not open directly and they are samsung info
will follow up by samsung costomer service by Ms Elin.
I told them that their technician came to see what they were putting on the tv so they knew what caused Tv
The tv glass was cracked because the installation of the tv glass was not right by tecnician samsung.
SAMSUNG COSTOMER SERVICE WAVE INFORMATION MS ELIN FOLLOW UP.

Date
11-Jun-19
Call costumer service Ms.Elin 3 times but still no answer from them.
Afterwards I send pictures and videos to careline_my@samsung.com/ with Ms Elin's name
and then send the pictures and videos to the white sands of whatsupp 01120600566 as well.
Customer service samsung Ms Elin info they check and info back 2 weeks because samsung manager take in charge and talk in meeting.
My info is back to sync and do not send the technician back because we are all angry and dissatisfied with him.
He who caused my Tv cracked and was not responsible and hesitated Samsung.
MANAGER'S SAMSUNG LAYOUT REPLY
STILL NO ANSWERS FROM THE TOP MANAGEMENT

Date
11th to 14th of June 2019
Just call info that Ms Elin has not been able to decide on the top by samsung center. Due to waiting for the manager because it is still in talks.
I also asked Ms. Elin to help me a copy to me as a proof of this report but she told me that
he can not give as procuder from samsung side.
MANAGER'S SAMSUNG LAYOUT REPLY.
STILL NO ANSWERS FROM THE TOP MANAGEMENT

Date
17-Jun-09
Info by samsung center by Ms.Elin the manager she checked with the technician and will be notified
on tuesday June 18 or Wednesday 19 June 2019

Date
18-Jun-09
Info from costomer service Ms.Elin call 1.50pm said the management of the technician is the info that syswtem problem and exchange
after that he told me after the cracking and the samsung side Ms Elin told me that the charge would be charged for the screen.
I have info on MsElin that the rhythm thing is made by the technician he needs the responsibility of why as costomer to pay while
this problem is from technician samsung but costomer also need to pay.Samsung Ms. Ms Elin will check and reply the call before 5pm today.
INFO WILL UPDATE BACK AFTER BACK WITH SAMSUNG MANAGER'S BEFORE 5PM.
 4.05 pm Costomer service samsung Ms. Elin tells me the second time that all my endeavors must be borne by me
direction from management. And already told to compal the tribune for a response to this, Because
the party did not profess the offense committed by the techinician and convicted me of the guilty one.
While Samsung is not responsible and deliberately delays the problem for immediate completion. Buyers have to wait until one month.

OF THESE MATTERS OF SAMSUNG DO NOT BE LIABLE FOR SUCH ANY ERRORS AND HIS PARTIES
WORKING HER, CURRENTLY CHANGE THE ROSAK PANEL IN THE BOARD AND RETURN THE TECHNICIAN
CURRENTLY TURN IN BACKGROUND THE GLASS TV AND CAVE MY GLASS RETAK AND CAN NOT BE ON TV BACK
THIS TIME I PIT AND MAKE THIS CASE TO TRIBUL (USE OF CONSUMER) IN TIME NOTICE 7 DAYS FROM TODAY IF NO
REPLY FROM THE ORIGIN OF THIS THREAT OF THE SAMSUMG IS NOT PERFECT TO MAINTENANCE.

The forced update on my S8 this past week rendered my phone incapable of hands free texting through my car's Bluetooth connection. Prior to the update the phone had functioned well (although Bixby was at times inconsistent in connecting). My cell provider Verizon spent an afternoon trying to help me in the car and online. They were unable to provide an answer other than there was nothing they could do as it appears to be a Bixby issue. I went online to Samsung Customer service today and was advised to clear my "cache", which I did. This did not solve anything. I am at my wits end. The phone is useless to me without hands free texting as it is illegal to text when driving otherwise. In addition, the hands free phone interface connection is awkward and leaves me unsure if a call is truly going through.

What have you done to my phone! Bixby isn't functioning. If this isn't remedied quickly I will be forced to abandon Samsung as the hands free calling and texting was a prime decision in purchasing this phone.

Pursuant to ticket # [protected] a Dish Network service technician made a service call today 6/17/2019 to our residence at 66 Longwood Dr in Hattiesburg, MS. He disassembled the outer panel to the Samsung model RF28HMEDBSR refrigerator main compressor and informed us that everything looked normal with no ice buildup. About 15 minutes into his visit, a Samsung representative arrived, surveyed the situation and promptly informed us that the outer door and sensor would need to be replaced since it had been opened thereby breaking the seal. I questioned him as to how costly this would be to which he had no response. I then told him and the Dish network representative how disappointed I was in the way the matter had been handled and then told them in disgust to reassemble the refrigerator and leave. They both spent the next half hour in our driveway discussing the matter and finally left after presenting us with a written quote of $530.37 plus tax which I declined. I have researched our model and found evidence of many instances where the problems (including one class action lawsuit) of the compressor and ice maker are not defrosting properly. I strongly believe that Samsung should stand behind all their products in or out of warranty on well-documented defects such as is the case with our refrigerator. Otherwise, we will feel compelled to purchase future products from your competitors.

Hi

So I have gotten the run a round for over 2 weeks, Your TV just shut off in the middle of a movie, talked to csr who set up a repair service who they then called and wanted money to come out. I sent pics to Samsung of the tv which is NOT damaged . I was transferred to expedited management dept on hold 2 1/2 hours only for that ignored Samsung guy to laugh on the phone and hung up on me. I am going to the BBB and TV and everywhere else I can to tell others never to purchase a Samsung product, cause this is the result. 5000.00 TV a year old without a nik on it, and just shut off and I was inconvenienced 2 weeks with no tv. With 2 kids. Thanks Samsung for all your professional work ethics.

Donna

I'm very disappointed that in just 6 months this ssd is broken. My macbook started to lag and freeze so I bought it to a store to have a clean os reinstallation. After re-installing and downgrading my os (in case that is the cause of the lag) my macbook pro was still lagging. He determined that it is the ssd that is broken after installing the same os to a different ssd and it worked fine. Now, i'm back to my old hdd that came with my macbook pro. It's still alive since 2012 compared to your ssd... And I thought that ssd's are more stable that hdd's... Unfortunately for me, amazon only has a 30 day warranty. The box says 5 year limited warranty but where do I bring this back to?... That's a very short lifespan for an ssd. I work from home on my laptop using mostly just google docs and I haven't even maxed out the memory (I used like 50 gb out of the 500)... Tsk tsk tsk! Model code: mz-76e500b/am / bar code that says upc at the side and the numbers at the bottom of the barcode is - [protected] 0... Wow production data - made in china 2018 10 05 / s/n s3z1nb0ka55318 (not sure if that's a zero or an o, looks thin like a zero)

Dear sir,
I have Samsung refrigerator since 2010, but it stopped working on 1st May, we complained about it, engg came & he told that the compressor is damaged & it will be take 15 days to repair it, but after that day the engg. is not attending our calls & no response from your toll free customer service, & in this summer season it has been trouble & very annoying for my family please take any action about it & resolve my problem as soon as possible. My complain no-[protected]

Regards,
Vinod Kumar Yadav
L-30, Hindalco Colony Renukoot, Sonebhadra (UP)
Mob-[protected], [protected]

So we did a update on our Samsung galaxy phone. After the update the caller ID for incoming and outgoing calls showed either restricted or no caller ID. I went to my local AT&T store who is my carrier and they went through the phone to see what was going on. They couldn't find anything so suggested we call Samsung customer service. In calling them and repeating the problem several times and them going over it I was told that there will be a new update within 24-48 hours that will fix the problem. Well that never happened. Called again. Spoke to another customer service person and she said that the last update messed up the features with caller ID and that we weren't the only ones with the problem and they were working on a new update to fix that problem. She sounded very reassuring and I believed her. Again nothing happened. Called again for the 3rd time and repeated myself so many times it was ridiculous. I couldn't understand the person on the other end of the phone. Then he remotely took over the phone and couldn't find anything. He wanted me to call another person with a Samsung phone and not an iPhone because he thought that was the problem. Unbelievable. So now knowing there is no update coming and no one knows why the heck they are talking about I started to look through the phone and all the options and guess what ? I figured it out all by myself. I didn't need a book to read through and didn't need to explain myself over and over again to anyone. They truly need to teach true technical support and customer service to their people. Never again!
M. Opinski
Islip NY

Bought and started using it in Nov 2018. Freezer stopped working a few days ago. Got a temp replacement of a smaller size，model RT36FDACDSL that also didn't work. The top freezer struggled to reach 1 deg C, but the bottom fridge is as good as a clothing cupboard. Pasted on the fridge is a marvelous marketing slogan - 10 year Compressor Warranty - giving consumers the impression that it is a high quality product.

Total disappointment with Samsung products.

I bought brand new s8 plus when it came to the market from xcite Kuwait on December 2017 for nearly 300 Kuwait dinars which is a lot of money. Now I am in vacation in india and my s8 plus stopped working and when I took it to the authorised Samsung service center they said the board is damaged and I have to pay more than 18000 Indian rupees to get the board fixed with all the data erased.. What is this? Is this the quality you can provide for this huge amount? If I know this earlier, I would never have bought any Samsung products.. I am really annoyed with this as I am losing important data from my phone also..

Respected Sir,

Subject- "Compensation for defected Samsung Refrigerator- "

On 24/1/2016, I purchased a Samsung Refrigerator, Model No-RSA1SHG1/TL-REF-FF-SNO.0DWF4ADG900169 and received it on same date. I have discovered that the respective product has the following issue-

In past 3 years of purchase, it has never functioned properly in terms of its freezing properties. Several complaints have been raised in its concern but your executives failed to solve the problem. After 3-4 attempts, they have declared that it cant be mended due to some internal manufacturing issue. Your company is now offering us the compensation amount of Rs.30000 (APPROX) which is way too less in comparison to its purchase amount which was Rs.73000. We understand the depreciation value for 3 years but the amount offered is really not satisfactory as any new refrigerator would also cost around Rs.[protected].

Now, since it is not our fault and we are facing issues due to Samsung company's internal manufacturing faults, we would like to request you to kindly either raise the compensation value.

The Consumer Rights Act makes it an implied term of the contract that goods should be as described, fit for purpose and satisfactory to use.

Regards,
Aakash Khanna
+91-[protected]

Hello
I had a Samsung galaxy A5 2017 and it's camera resolusion was very good with 13 MP and I changed this mobile with Samsung Galaxy A7 2018 to have a high camera resolution as The main reason for binging this mobile was the high resolution of its triple cameras which are 24MP + 8MP + 5MP

But unfortunately the resolution of the cameras of the samsung galaxy A7 2018 is very bad ? Not conforming to the specification that has to be

I'm shocked how Samsung product do not fit to the specification

I don't want this mobile anymore and i bought it from 2 months and I used it for 3 days only

We wish to congratulate you once again on this note, for being one of the lucky winners selected on this year Samsung Electronics UK Ltd 2019 Promotions. We felicitate with you and your family and especially for being a citizen of (INDIA). This promotion was set-up In United Kingdom Samsung Electronics UK Ltd to encourage prospective MOBILE users and others on the use of our various Samsung Electronics products which are of best standard and quality.

Samsung Electronics UK Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2019 consolidated sales of US$135.8 billion. The company consists of nine independently operated business units: Visual Display, Mobile Communications, Telecommunication Systems, Digital Appliances, IT Solutions, Digital Imaging, Memory, System LSI and LCD. Recognised as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, semiconductor chips, mobile phones and TFT-LCDs.

From our innovations in consumer electronics to our developments in bio-pharmaceuticals, Samsung shares impact experiences each day with people around the globe. Through our devotion to create superior products and services across all areas of our business, we strive to enhance the lives of people everywhere and bring positive change to the world around us. We are away determined in improving lives all over the globe in whatever way and manner we could by sales, sponsorship, promotional awards and so many more. We measure our success not only in our business achievements, but also by how well we serve our community and make a difference in people's lives. We embrace our responsibility to contribute as a good citizen, taking action around the world to foster a better society, protect and improve the environment, and strengthen our communities.

Congratulations once again on behalf of the Board/management of ''Samsung Electronics UK Ltd '' All screening exercise and verification procedures has been completed by the National Advisory Board and Screening Committee of "UK's Overseas National Advisory Remittance Claims Unit. You have been approved to received your Demand draft, 51 Inch Samsung plasma TV and a Samsung Galaxy Note 9 Smart phone by a special diplomatic arrival been approved by the regulation council of the Samsung Electronics UK Ltd 2019 Promotions. Your cash prize of (£700, 000. 00) Seven Hundred Thousand Great British Pounds In India Currency Five Crores Indian Rupees (Rs.5, 000, 000.00/-INR) will be delivered safely to your door step through our Accredited Fast way Dispatch Officer. Having considered all possible measures to convey your cash prize, we resolve to use a special affiliated courier company under Diplomatic Umbrella. We have made all necessary arrangement to convey your winning prize, 51 inch Samsung Plasma TV and Samsung Galaxy s6 smart Phone direct to your door step. Your name, phone number and address has been Received and the processing of your wining for delivery to its designated address in your country has been fully completed.

Your Parcel contains all of the following items.
1) a demand draft of (rs.5, 000, 000.00/-inr).
2)51 inch widescreen samsung plasma television
3) a samsung galaxy note 9 smart phone.
4) affidavit of claims eligibility
5) other covering documents.
6) fund release order from financial service authority (f.s.a) united kingdom.

Let it be known to you that all taxes has been paid by ENGLAND SAMSUNG ELECTRONICS, Therefore, you will only be required to pay LOCAL Custom Duty Custom Notarization Clearance Fee Rs.27, 000/- (Twenty Five Thousand Rupees only) to India custom duty fee being the required payment for the clearance and registration of your consignment from the custom duties in your country INDIA. Our delivery officer, Mr. Robert Miller. Senior Special Delivery officer from the Fast Way Courier Company, attached to the dispatch unit of Samsung Electronics Lottery Board UK.
You are to provide him with a copy of your ID prove ( ID CARD/ PASSPORT / VOTERS CARD, PAN CARD OR ANY VALID ID PROOF) to enable him identify you before he will Hand over your parcel to you. B.A flight information has already been sent to our dispatch officer and you have to contact his email so that he can furnish you with time of arrival in your country.

Note that our Senior Special Delivery officer Mr. Robert Miller. Will be arriving your country India through the British Airway On Wednesday 06 Mar 2019, By 09:30 AM. He will put a call across to you immediately he arrives India and you are to make sure that you oblige to his instruction by remitting a payment of £245.00.GBP (Two Hundred and Forty Five Great British Pounds). Equivalent in India currency Rs.27, 000/- (Twenty Five Thousand Rupees Only). For INDIA INCOME CUSTOM DUTY NOTARIZATION CLEARANCE FEE levied upon your foreign draft for Endorsement and approval, 51 Inch Samsung Plasma TV and your Samsung Galaxy Note 9 Smart phone.

Note that the required Parcel Clearance/registration payment of Rs.27, 000/- (Twenty Five Thousand Rupees Only). Must be made by you as the sole beneficiary of the certified draft, 51 Inch Samsung Plasma TV and a Samsung Galaxy Note 9 Smart phone. As we have contacted the India home financial ministry and they have given ENDORSEMENT as regards to International Monetary Fund's regulatory policy (IMF) adopted by the INDIA HOME FINANCE MINISTRY. You have to give us confirmation of this mail before our Accredited Courier Delivery Officer commence to your country and you are also to make arrangement for the requested Parcel Clearance/registration payment of Rs.27, 000/- (Twenty Five Thousand Rupees Only). That will be paid in your country to avoid any further delay with India custom duty when Senior Special Delivery officer arrives India with your consignment. Your Winning Cheque, Winning Certificate, Samsung Plasma TV and other documents are attached to this email for your perusal.

You are to send a copy of your ID to the Delivery Officer Robert Miller email id: robertmiller00078@gmail.com for verification and endorsement so we can forward it to the Authority for clearance purpose.

Do not hesitate to contact this office via telephone or email if the need arises. For security reasons, you are advised to keep your Consignment Code: AI629018XXX confidential until your has been delivered to you. This is part of our precautionary measure to avoid double claiming and unwarranted abuse of your parcel. Please be warned!
ONCE AGAIN CONGRATULATION.

Best Regards, +442030957105
Dr.Andrew Griffiths.+442030957105

I received this email so that I'm paid 27000 Rupees for parcel clearance but robort Miller who is costum service agent demanded money again l send money again 20000 Rupees but he demanding money again 11500 Rupees sir please help me

Initial email: 
I received the icon x as christmas give in december 19, after a month the headphones stopped working. I returned the headphones to samsung in hopes of exchanging them. After weeks I never received any communication nor did I receive any headphones. After a month of multiple calls to samsung I was finally told that samsung no longer makes the headphones and I could receive a giftcard instead. I did not want a giftcard however after multiple heated exchanges with customer reps I gave in to the gift card only to be told they could not give me a date as to when the giftcard would be issued. I refused that as answer only to be told over and over that is all the information they could give me. When asked to speak with a supervisor I was placed on hold for over an gour before I hung up. I have spent precious time out of my off day to dispute back and forth with customer service over a 129.99 refund. This is absolutely ridiculous. The customer service I received was horrible to say the lease. I have never been so disappointed in a product and customer service. I wish I could return my samsung wash and dryer, two cell phones, tvs and tablets. After today I will never buy another samsung product again, and I will be sure to spread the word to all family and friends. To think a billion dollar company would make me jump through hoops for a refund of 129.99 is beyond absurd. The sad part is I really wanted working headphones and not a refund. Frustrated, disappointed, upset ex customer! 

Second email: 
Again this is absolutely ridiculous that I have to jump through hoops over a defective product samsung sold.  the product number is sm-r140nzkaxar.  my ticket number is [protected]. I have attached a screenshot of my purchase on amazon.com. I would really appreciate a quick return of my 129.99 plus tax.  I am so over this issue.  this unbelievable over 129.99  

Third email: 
I would really appreciate an immediate return of my 129.99. I plan to email your office everyday until someone takes my matter serious enough to contact me and return my 129.99 plus tax. Your customer service is absolutely terrible.

I consider myself a very loyal customer for various brands. Companies search out for customers like myself who lock into one brand once they like a product. I considered myself brand loyal to Samsung, it started off with a cell phone product and from there Samsung made it's way into my household, dishwasher, multiple TV's and audio support. I have purchased 4 phones from Samsung getting the latest S10e and most recently purchasing the Samsung S4 tablet. Throughout my Samsung purchases I've had a few issues but what product doesn't have any issues? I find myself as a very reasonable person and as a loyal brand customer I am probably more understanding then most non loyal consumer when it comes to Samsung.

I recently went into my Samsung account where I register all of my Samsung products and read about new/existing Samsung products. Here is where I read Samsung is offering a promotion of bonus AKG Y500 headphones upon purchase of a Galaxy Tab S4. I thought that is great I just purchased the Galaxy Tab S4, I read that promotion just started but I had purchased the S$ tab exactly a month ago. I understand that promotions are created to generate sales and I was a month out of the promotional time frame. But as I am understanding with Samsung you would think they would in turn be understanding themselves and reward me with the promotion.

Do companies only reward new comers and not reward loyal customers? Am I asking too much? I feel that I am justified in asking for a reward they are currently giving away. It hasn't been a year or months since the purchase from the promotional offer... I just purchased it less then a month prior to the promotion. I personally think it's an easy decision... Samsung would look me up and see I have many registered Samsung products (not even all)... see that I am a brand loyal customer and make an exception. I guess they don't value loyal customers, nor reward them.

All I get when I approach customer service is that I do not qualify and the suggest is made that I return the Samsung S4 tablet to the merchant I purchased it from (Best Buy) and place an order online from Samsung to get the promotional headphones. Tell me that isn't poor customer service, on so many levels! Samsung is basically telling me to go back to the retailer to return my tablet and purchase the tablet again to receive a bonus that they will be giving away. How convenient... NOT. I mean if the end result is rewarding me then why not just reward me without all the inconvenience and show me that you value me as a customer. Not to mention what their customer Best Buy (who purchases Samsung products for their stores) should be feeling... Samsung customer service telling customers to go back to the store and refund an opened item... I just shake my head in disbelief even as I write, so frustrating.

Am I in the wrong? Maybe I am and I just see the partial side of the story as the victim. I feel like a wrong has been done and the fallout will be my search for a new brand.

Dazed, confused, frustrated and no longer Samsung brand loyal.

Peter

I have tv samsung 55 inch curved in warrenty and I found it broken suddenly
As per customer service handling very bad attitude that I should pay and its misuse
I asked advice and no one help they just only saw the pics
So for now what can I do specially I will go to governmental institute to customer protector
Finally added information that I have some one know him just online have same problem and same place and way of broken which is not normally happened to have 2 tvs broken with same way and I dont know him before
I have attached 2 photos to different tv. S with same broken place
Thanks
Mohamed loay
[protected]

[protected]
I talked to someone of this forum but she did nothing. So please do not give this to kruthika.
You can look a history, and I know know for a fact you knew about this problem and the person above knew abou the problem and I am really pissed. You have a class action lawsuit pending. So youy knew you made junk and you did not care. I think samsung on appliances is where japan was in the 70's junk.
So tell some one to get a free repair service and make the contact by this coming tuesday. My alternative is to join the class action lawsuit. Your washers are crap too. Cheap plastic cover part broke 15 times.
John mihelich
9100 lakeview dr

Parker az 85344
[protected] or 714 [protected]

I purchased dryer from Home Depot on 3/24/19, got delivered on 3/28/19. A couple days after I received, I noticed the dryer would shut off after 3 minutes on the normal cycle. I have called 5 times and I am still waiting for someone to call and schedule a service call. I got the ticket #[protected] I received on 3/15/19. This is so unacceptable business practice. Also, the third caller was a man and he purposely redirected me to have it serviced at Home Depot so he did not have to deal. Real nice. The gentleman from Home Depot was laughing because he "got" me. For all I care, you can come and take this piece of crap back. I will NEVER buy another samsung product. You know when things spread by word of mouth, especially with all social media, if you donot take care of your customers, this will be made public. My right
Karen Feltrin

Piece of crap machine! Don't buy it! Been fussing with repairs now for 5 months! New transmission, motor, rotor, control board and shock or stabilizer deal to keep it balanced and it still doesn't Work. I will never purchase a Samsung product not will I purchase from Conn's. Totally disgusted with this whole process. Many hours spent making phone calls, money to go to laundromat, time from work costing me money and vacation time, frustration from buying a faulty piece of equipment and time missed with my family. Washing machine won't drain so I have to do it myself. Hose came off after one of the repairs and my ceramic floors are coming up which cost me thousands of dollars 2 years ago and my electric bill sky rocketed because the washing machine cintinues to refill if it's not balanced... Or should I say... The computer says it's not balanced.