Samsung

I have been waiting since 17 December 2020 for some person to attend to my faulty TV and nothing has happened as yet. They book a service and then cancel on the last minute. I have to get this sorted with no [censored] from the call centre and service centre. GET IT SORTED

[protected] or [protected]

I am reaching out from last few months about billing issue and you guys not helping me. I owe you guys $3471.50 and you guys owed me $385. I am asking send me the updated payment so I can pay you guys ASAP but from last few month after opening several ticket talking to 20+ people no one helping me. I am sick of this bs. Now, I am receiving this email that if I didn't pay you guys do this "When we attempted to charge $3471.50 on your original payment method on November 6, 2020 the charge was unsuccessful. Please update your payment method using the link below within the next seven days. If we cannot successfully process the charge on December 27, 2020, Samsung will have no choice but to refer your debt for collection."
Since, Nov 6 pull my number call log and see I am trying to pay but you guys are not sending me updated payment. I am asking who may concern if you guys can send me updated balance I am more than happy to pay right away

Un ethical behavior of service personal to install washing machine.
Purchased through AMAZON. 6.0 kg inverter 5 star, delivered on 23 sept2020.
Order 408-2830503-0341160. Requested installation a week ago. The service personal wanted me to send my location through whatsapp. I told him I have a ordinary phone, not a smart phone. He identified my location in Hyderabad, since this location is known to every body in Hyderabad. It is temple bus stop KPHB colony, Kukatpalli, Hyderabad. I asked him to call me once he is there and my house is the fourth building, I will receive him at the temple bus stop. He said to me to keep a helper ready for him. I hired a helper. He promised to come at 4 pm in the evening. Then he called and told me he is not coming since I failed to send my location through Whatsapp.
However there is no stipulation that installation will not be done to those who dont share their location to the service personal, on whatsapp.
Amazon is silent on this?
The installation can be done by my grandson with essay. But there will be no warranty.
Now who is the scapegoat' SAMSUNG, AMAZON OR ME.
The supervisor who called me from Samsung installation has the number 7997293318 in Hyderabad, India. The service person number 7097455947 Friday, December 4 th.
When will the installation be done. Can I expect that Samsung can get the thing done, or say we sold our job is over? Pl inform me on what you do on this. Sridhar [protected].

Hello, my name is... and I'm writing this email because I have an issue with my phone which was sent to Samsung service center.

I bought a Samsung A20 in April-May 2020. After September, my phone stopped working properly (not connecting to Android Auto in my car, through cable). Before, the phone worked perfectly with my downloaded app-Android Auto. After September, my phone carrier updated the phone O.S. from Android 9 to Android 10, and I presume that was the moment when my phone stopped working with Android Auto. I've noticed this issue when I drove out of state and I needed Android Auto (in late October).

After this, l got in touch with T-Mobile (I bought the phone from them), I explained my issue and they put me in contact with a technician from Samsung, I did all the tests which the Samsung technician asked me to do (using phone Bluetooth connected to my car) and the conclusion was to send my phone to the service center.

I''ve went to You Break Y fix, they''ve tryed to fix the issue(blowing some air in USB connector) and nothing happened.

I''ve called Samsung service center, I explained to the service assistant my issue with the phone (my phone is working fine except the connection through the cable to Android Auto app from my car). I received a service ticket number, [protected]

I sent my phone and after a few days, I received an email telling me I have to pay 160$ for phone repairs because it is out of warranty due to some water inside the phone. This phone DID NOT see a drop of water and besides that, the technician's conclusion was that the Bluetooth connectivity is bad. As I said, my phone worked fine with Bluetooth, I was able to listen to music through Bluetooth, I was able to connect my speaker through Bluetooth and I talked with a Samsung technician via Bluetooth.

How is this possible? I sent a product with a specific issue and received an answer that is unbelievable (bluetooth issue)

Anyway, the Samsung representative, when I called back for clarification, she acted like a human-robot. She was not listening to my explanation. She was not doing a small move to show me she is interested to solve my problem in a way or another. Shame!

To confirm my request to Samsung service, please ask for the recorded conversation when I received my service ticket number, and you will see, I asked for Android Auto connectivity through cable and I received a Bluetooth issue conclusion.
For your response please use my email (attached to ticket)

Refrigerator purchased 09/18/2016 has rust on back panel due to condensation. Area is growing. Also problems with ice maker since beginning. Efforts to get resolution locally ineffective. Spent an hour on the phone with Samsung product report with no satisfaction. Totally dissatisfied with customer support. There is no way to easily register complaint. No help locally or otherwise. This product is only 4 years old. My last refrigerator was over 30 years olds and still running when I built a new house and replaced all appliances with Samsung appliances.

I placed an order for a cell phone on November 30, 2020. Received an email that my order would be canceled. I called the e-service on December 3, 2020, spoke with Gerald, he assured me my order was intact and would not be canceled. Later the same day, received 2 emails that my order was canceled. When I tried to reorder the same phone, the price was 300 more, no free cases, etc. I am really disappointed. I have been a Samsung customer for many years!

I bought a samsung microwave on Apr 19 and about 6 months later the door handle broke. Samsung came out and replaced it free of charge. Well, now it is broke again in the same place and I am told it is out of warranty and I need to pay for it myself. It is a defective design and a second repair, I should not have to pay to replace it. I even offered to replace it myself if they send me a handle and it was no.

I purchased a samsung tv last year in february.. At carnival store, bought extended warranty of 3years together my warranty is 5yrs..
Last month my tv started to have a line inside l call the store and they said they dont repair items on the store they will call an samsung technician. Waited for 4 days for get feedback. Went there personally. The manager called the agent and guy promised to come. The following day the technician called and said l must send him the pic of tv via whatsapp. I did and he said it's the cracked screen samsung doesn't cover that even if you have warranty.. L was like i'm still under 2 yr sore warranty plus my 3yr extended warranty he simply said l will get a quote for you you have to fix the tv on your own, called the store spoke to chantel hoping she will help me, she said they have nothing they can do when l asked about my extended warranty she said l dont know. Just like that i'm so disappointed as l trusted hirsch's that is very unprofessional for a brand store. What happens for my 3yr warranty as l want it back
It's been 2wks no quote or anything for the Store

Purchased a new Samsung Frame TV. The tv was delivered damaged and Samsung refuses to take responsibility for getting it fix. I've called customer service several times and no one can help I've emailed the complaint department and have gotten no response.

we were so excited two years ago when we did a complete renovation on our kitchen. we purchased all new appliances, all Samsung. Here is where we are today.

The large double door with two bottom pull out drawers was a huge mistake. The ice maker had to be turned off since it simply freezes over once a month. Standing there with a hair dryer to thaw it out so it would work became a nightmare. Samsung says there is nothing wrong with it. Try reading all of the complaints and you will see we bought a lemon.

The dishwasher had its own issues. About once a month again it stops working and goes into a locked mode. It seems that there is a sensor that has been placed in the bottom that goes off wrongly even though there is nothing wrong. It senses a leak even though there is none. We have to leave the door open and let it air for a few days and it will start working again.

The stove has not worked correctly since day one. We have not been able to have a cake cook properly, or a turkey, or anything else that is time sensitive. It seems that the temperature is not as what is set. This was not a cheap stove. It is the double door, with only half needing to be used at a time.

As you can see, we could not be more dissapointed in purchasing Samsung. Never ever again. Their complaints are enormous, and their responses are nothing short of complete not caring.

Ticket# 4155360680
First of all they need better customer service. I dropped my tablet which is a month old, cracked the screen. When I called they told me it was still under warranty so I went through the troubled of sending it. A few days later they sent a text saying it's not under warranty, so I told them to send it back seeing they wouldn't honor their word. Still waiting for it to be returned and each time I call I get the run around. I've been buying samsung since the vcr days and I will never buy another product from a company with no honor and would suggest no one do so either.

Dear Sir / Madam

I would like to lodge complaint regarding with the poor service that I get from Finrite.
I sent my phone for repairs on the 28 May 2020. I keep on calling Finrite they explain to me that there was a backlog since the repair centre was closed during lockdown. They instructed me to pay the excess fee I did pay the excess fee of R400 on the 28 September 2020. I send the proof of payment for excess fee. They inform me that they are done with the repairing of my phone. ever since then I am not yet receive my phone every time when I contacted the call centre they make excuses about the courier company.

I am losing the patience now I want to cancelled the cash phone insurance with Hollard. I want my phone back.

Good day

This is just a quick summary of events. The whole communication between me and Samsung is attached as well as the technical report for the phone that confirmed it is a faulty device.

I received a brand new Samsung Z Flip on 28 February 2020. On 4 July 2020 I send in a complaint to Samsung regarding my faulty phone. I did not hear from the for 4 and a half months, I then send emails again. I finally got a response from Linda. Device was booked in for assessment and report confirm was faulty device. Linda confirmed that I would receive new device. They are now dragging their feet, it is 2 weeks already, the claim no stock, but I could with two phone calls in 10 minutes establish stock availability for this phone. My patience is done. I want a new device. I had to loan a device to have a phone in the meantime.

The Samsung Galaxy A21s (Handset) which was dispatched to me on September, 2020 ending, cannot and does not browse since the day I collected it. I did not dictate it immediately since I did not buy data on time to check it. Since I bought 1.5gg data from Mtn two weeks ago to browse, it has not been possible to browse with the handset, despite the huge amount of N80990 I spent to buy it. It is very painful.

Product Name: Galaxy A21s 6.5" 48MP Camera, 4/64 Memory, 5000maH Battery, fingerprint, 4G LTE - Black.

Shop SKU SA948MP0NYD23NAFAMZ.
Item Price. 79, 990
Total shipping 80, 990.

My Name: Victoria Chinwe
Deeperlife High School,
PH; Rivers State.
Nigeria.
[protected]

Hi,
My name is islam fathy abdelaziz, from egypt.

On sep 20th, 2020 I delivered my galaxy note 9 to samsung support branch in port said, orabi st., egypt to replace phone's broken screen.
My phone was working fine and charging well and reads "fast charging" however the screen was broken and flickering.

Support agent received the telephone and examined it and gave me a receipt stating that my phone has a broken screen and some minor scratches on the back and I should receive the phone after 7 days.

After 9 days I contacted call center to discover that nothing was done with the phone and no technician received it yet.

After complaining they filed a rush request for the service.

Next day I received a call saying that charging socket was effected during repairs and needs to be replaced with cost 1000 egp on my account.

I rejected the cost and stated that phone was charging well and that if it was effected during repair then I shouldn't be held accountable for it and it should be on samsung account.

I asked for investigation and to waive the socket charges, however later samsung replied that I have to pay the charges otherwise they wont fix the phone.

I ask to waive the cost of the charging socket and get compensation for the delay as my phone has been in support for 18 days with no results.

Despite unloading and cleaning 3 times a year, the top shelf on the door keeps filling with water. It's a top freezer model. The door seal is good. I keep having to disassemble and clean the coils and unclog it. Junk. Really junk. And what really gets me angry is the so called "Consumer Reports" that says it's the best
. So many water issues on the internet! It is bad engineering, period. I am done with ALL Samsung products. LG products I have work as advertised and last.

My Name: Arno José Borghetti
E-mail: Arno José Borghettti

I need help here in Brazil. I go to the USA because they don't give me due attention and neither does HP have an international system where I can go to get a print head for my HP 8600 i. Shame on what is happening. Please be professional, and I know you are, but send my request to a worthy company because here in Brazil it sounded very poorly attended.
From now on, I sincerely thank you for your future help.
Thank you very much

I have been unhappy with my Samsung appliances since the first month...I have the black stainless steel frig stove micro and dishwasher.. After 6 months the frig started to peel and the stove burners started to fade. I had Frigidaire for more then 10 years and had no problems.. I will never purchase Samsung again and I if people ask me I will tell them not to buy anything Samsung.. It's a shame you spend $6000 and get crap.. And Samsung customer service is a joke they don't care your stuck with crapping appliances because you can't afford new ones.. I am trying to replace my door bins and there price is outrageous which is ridiculous all three bins cracked and broke. Now they want $73 a bin! Very dissatisfied with Samsung.. I can't even sell these because there CRAP.. Sincerely Becky Fernandes, Kansas City KS

I purchased a samsung refrigerator on august 2017 and in less than 3 years the icemaker has to be replaced after the third call to lakes electronics. The icemaker continues to fail and freeze. In addition the freezer is no working.
We contacted a technician to have the unit fixed and we were told that the entire seal system was bad and that it would be cheaper for us to purchase a new fridge. After hearing this on a unit that we purchased on august 2017 and today is august 2020 we were appalled and very upset. I attempted to contact samsung customer support and I was placed on an hour hold and noone ever came bac, I tried texting and it was horrendous the representatives changed in the six hours that it took and no results. This is unacceptable that samsung's customer support is so unprofessional and un effective. We where told in 2018 that our unit was defective and that it needed to be replaced by a samsung rep and they never called us again.