Samsung

The latest UI for android is a total pain in the [censored]! Most of all, the changes you made to the screen orientation. It was fine the way it was. Actually, I wish I never upgraded to an S10. My S8 edge was awesome. One of my fav features on the S8 was the 3d pic setting. So after upgrading to 10, the first app I open was camera. I was Instantly disappointed when I couldn't find 3d. I didn't ask about the feature when upgrading because upgrading means replacing something with a better version. I'm seriously considering switching to an iphone. And I HATE Apple even more!

Have a nice day!😁

I am a retired veteran of 22 years in the Air Force and presently working Civil Service for the Air Force. Whom has purchased many Samsung products over the years (check my account) from TV's, Phones, sound Bars, DVD players and most recent 4 major appliances to remodel my Kitchen in 2016.
Two of the items I purchased a 24.6 cubic foot 3 door Refrigerator (RF263TEAESG) from Lowes on 03 Sep 2016. Also, there was an Electric Range w/Dual Ovens (NES59J7630SG) on that same day I have been having issues with. The Microwave (ME21H706MQG) and Dishwasher DW80J7550UG) is doing great.
The refrigerator Ice Maker has been a problem freezing up since 6 months after I purchased it and the bottom freezer draw door handle broke off where the screws attach to the plastic latches making the door handle unusable and requiring a new door which no one can find. (Warranty Company won't pay to fix it)
The Stove oven temperature when set to any particular degrees, changes itself to 500 or more degrees all by itself and burns up food inside. (Warranty Company is paying to fix)
I have a home warranty company (Choice Home Warranty) working the stove issue since November 2020 with a local repair company (Guru Electric) but no one has the parts they say they need to properly repair the Electric Range oven. I would appreciated any assistance or help you all can provide me.
Thanking You,

Ticket# [protected]. The ice maker on my refridgerator stopped working. After attempting to troubleshoot the problem over the phone, it was determined by Samsung they would need to send a technician at no cost to repair the unit. The day before the technican was to arrive I received a call from the repair support company, Techpro, and they told they would not be coming and that Samsung had decided to exchange the refridgerator. I contacted Samsung, and they confirmed that an exchange request had been submitted and they would be in touch. Later that day I received a message from Samsung stating that they would not be able to exchange but I could receive a 50% discount off a unit from their site. The next day I contacted the support call center, the support person told me I had an option of the 50% e-coupon or a prorated check. I told them I wanted the e-coupon. The support person said she would take care of and call me back. When she called back about 15 minutes later, the support person told me the coupon was not available and the only option was prorated check in the amount of $350. I asked to speak to a supervisor and was immediately connected to someone who informed condescendingly that Samsung was a company and had processes and procedures that they follow and if I had a complaint I could provide it to him and he could pass it along. I told him I had been lied to on four separate occasions by Samsung support and did not trust him to pass along. I asked to speak to his supervisor. He told me he was the supervisor and that it would do no good to talk to anyone else. I insisted on speaking to his supervisor and was placed on hold for 45 minutes. Once finally connected, the supervisor's supervisor told me the only option was a online credit for $360 or prorated check for $350. I told him I would take the check since I intend to never buy a Samsung product again (I have purchased refridgerators, washer/dryers, televisions, laptops, phones in the past.) He then informed me that the amount he had provided was incorrect and the check would only be for $305. I have never in my life experienced such a brazened "switch & bait" process from a company. This process seems to be by design and I plan on filing a complaint with BBB.

I had a warranty issue with a microwave I purchased . After a repair person came out and ordered a part it didn't work. Another delay no part, no working microwave. Supervisor gets involved tells me he will be issuing a coupon good for replacement microwave. No that's not it they sent a coupon I had to use at Samsung .com. Got another microwave but had to pay $20.00 extra. Microwave arrives broken a bunch of transfers people who don't know their job. No fix no answers just a broken microwave.

I bought one of these Actve2 watched in October 2019 as a birthday gift for my wife as she liked the interface on my 46mm Galaxy Watch.

Over the Christmas period when she removed the watch one day the sensor cover was stuck to her wrist.

She immediately stopped wearing it and we have been trying to get it resolved.

After a chat session with Samsung they arranged to collect it on Monday and it is currently with the Samsung repair centre in Croydon.

In an email to us they have said:

"Thank you for sending your device to our service centre, the inspection is now complete.

Unfortunately, due to Device Lock, we are unable to offer you a warranty repair on this occasion.

Fault Issues

Rear cover has detached from back of device. Needs a whole new rear cover.

Cost of repair

Total cost of repairs for Samsung R830 Rear Cover - £49 Inc. Vat."

I have tried to establish what the significance of "device lock" is in determining whether a warranty repair can be offered but Samsung support staff are unable to provide an answer.

I have been passed from Support to Escalations with the latest position outlined below:

In a spirit of fareness and transparency I felt it appropriate to give you sight of what I am sharing on the various social media feeds regarding the issues with Linda's Active2 watch.

Original topic:

Active2 Smartwatch - Buyer Beware

Wearables

After weeks of chasing Samsung over the separation of the back of my wife's Active2 we have received the following explanation which does not help at all.

"Our service centre and wearable product team have explained that this issue has been experienced by a very small number of customers, but that this has been found in all cases so far to be related to the presence and use of cosmetic products (such as creams, moisturisers, oils, etc.) which affect the adhesive used to attach the sensor glass to the underside of the watch."

This suggests that they have manufactures a wrist watch which cannot be worn around the average human wrist?

The Samsung specification for the Active2 contains:

"35. Galaxy Watch Active2 has a water resistance rating of 50 meters under the ISO standard 22810:2010. It is not suitable for diving or high-pressure water activities. If the device or your hands are wet, they must be dried thoroughly prior to handling."

No mention of any conventionally used oils or creams?

In a recent response we have stated:

I must admit that I am surprised that the reason given by Samsung is the use of some form of lotion or oil and why this was not given by the repair centre as the reason for returning it unrepaired.

The reason given as to why a warranty repair could not be carried out was a "device lock"?

I am checking through the specification and product details for the Active2 to see if there are usage exclusions given.

I have come across a few similar instances from within the Samsung Community forum and they are not unusual.

My wife is a retired Cardiology Nurse who has used little or no cosmetic lotion or oil in our 40 year marriage.

I would appreciate any help available to resolve this?

Regards
Alan George

I was delivered a broken TV from the Samsung Online Store, and I have been waiting over a month for a replacement. I have called Customer Support several times and have been given different responses as to how long the process will take. This is totally unacceptable given that the product was damaged on delivery.

Order number: AU210120 - [protected]
Date of incident: 1/2/2021

1. There appeared to be a gas leak on 1/21/21. We called Samsung. They sent technicians out who came and broke the gas valve more and did not resolve the issue. We called Samsung again and they told us it was just an inspection and the technicians were not supposed to do any repairs. They told us to create another ticket for someone else to come out. We created another ticket.
2. Another technician came out on 1/30 and stated he could not fix the stove because a part needed to be ordered. We called Samsung and they told us they needed to order the stove part and also that we should create another ticket. We created another ticket.
3. The first technicians came back on 2/22, looked at the stove, brought the stove part, but told us it was the wrong stove part. Then they left. We called Samsung wanting a refund as this issue has not been resolved. They told us they are "reviewing the notes" and will get back to us. 4. This issue still has not been resolved, and we want a refund for the stove. It is now 3/8/21.

We are frustrated. It is a new stove and it's more than a month later with no solution and no working stove. We have spent a lot on money on take-out food since our stove has not worked. We also have a newborn baby and cannot be spending more money on take-out food since we can't cook because we have no working stove.

We want a refund.

Model NE58K9850WS

My gliding rack no longer engages and remains locked in place.

It began inconsistently disengaging about a month before the 1 year warranty expired. With family CoVId concerns I completely neglected to follow through in seeking replacement. Now the range is 3 months out of warranty and I have been refused a replacement.

I am asking that the gliding rack be replaced with a standard wire rack. The
Gliding rack Is a safety hazard when it doesn't engage. I have no confidence in replacing it with another gliding rack.

I respectfully ask for reconsideration to replace my rack.

Thank you
Sherese Hildenbrand
[protected]@yahoo.com
[protected]

Very important follow-up:

Well to the company of samsung what would you like me to do next? It has been no greater than 3 months and my ice maker is freezing up again! As a customer we have been very patient allowing you to attempt to repair this ice maker 4 times! And this is also a safety issue for myself and my family attempting to clear this freeze up fortunately for us and samsung no one has been injured attempting to clear this freeze up. I happen to work in a fortune 500 manufacturing plant for the last 20 years and safety by far is the most important job in this world. Now my request to you is for a full refund of the purchase amount of this defective lemon refrigerator that samsung had known about this issue and had decided to take the risk of safety issues and reliability issues to the end users of samsung refrigerators with the known defective ice makers. I will look forward to a quick refund and you have my email address if you should even have any questions about this!

Would like to appeal for the following reasons:
1. I understand that my S10+ was bought 1+year ago, thus it is not under warranty now.
2. The fact is I have only used the S10+ for about 2+months, thus if I have used it when I bought immediately, it should be under warranty.
3. The fact that I have used it for only about 2+months showed that it must be a manufacturing defect or something wrong with this batch of S10+. Thus, would appreciate Samsung to check your records of complaints for S10+.
4. Also, pls take into account that I have been using faithfully your products, especially Note 8 which I have been using for 3+ years (thus, when I bought S10+ 1+year ago, I refused to change to S10+ as Note 8 has been serving me well.)
5. Lastly, for saving the earth, this S10+ is still in a perfect condition which has been used for only 2+months, thus it is really a waste of resources to throw it away now.

Bought a Samsung electric range from Home Depot 1/9. Range was delivered and hooked up today. It did not work delivery crew took it back, said they filed claim and we would receive a call. Called number and was told they have a new range in stock will take another 10 days to be delivered. They offer no expedited delivery for people who received defective product, You are put in the back of the line for another delivery.

I dont typically write negative reviews but after the aggravation I now have had to deal with for the ongoing couple months I needed to vent somewhere.
I had a monitor (Samsung CF398) that is only a couple years old and honestly I rarely used it since my main desktop failed. Went to use it and it would not turn on. I thought, crap there goes a couple hundred bucks. But, found out there is a warranty under the product. Great!
So, spoke with tech support and very helpful sent the monitor into tech support. Waited 3 weeks and got the monitor back. At this time, I did not have a desktop so I decided to sell the monitor on ebay. Shipped it out to the new owner to get a message that the monitor screen was not working.
So, I had to pay the return charge and refund the person their money back.
I contacted the customer support again and went over the situation after seeing the monitor had a blurry picture.
So, I sent it back to them and waited maybe 2 weeks this time.
This time I checked the monitor right away to be absolutely disappointed because the screen was flickering. Now, I am very upset and literally just over this.
Call customer support again only to find they want me again to send it back to them for servicing. Crap product and not very good techs. This was one of my most aggrevating things to deal with. Tossing out this crap monitor and moving on.

Placed two identical orders at Samsung.com for an S21 phone and tab S7+. Should be easy, right?

Was informed that I could purchase the extended warranty when the product arrived - not accurate. Now, I have to send everything back and order again.

Was promised the same promotion price as the original order, called, chatted, and email 14 TIMES. At the end of it all, I was told "No refund for the discounted items, only credit to be used at Samsung.com) Mind you I HAVE SEVERAL EMAILS IN WHICH I WAS PROMISED A REFUND, but they refuse to grant it.

Now, for one of my orders, they are demand that I return the item within 15 days, however, the replacement that order still has not shipped after 2 weeks "Due to weather" Wait a minute...doesn't weather work both ways? In the meantime I am stuck without a phone and/tablet to use for work.

P.S. Same issue with the S10 I ordered 16 months ago - bait and switch on the price. Figured everyone is entitled to one mistake, but APPLE - HERE I COME!

I bought the so called top end of refrigerators the samsung with the huge tablet screen on the front. I was so proud to show it off to friends and family when i entertained until the time came to get ice! It would always be out and i couldnt understand why a fridge the cost me 4000 bucks could never make ice so i looked up the problem online and found that its horrible manufacturing. The ice jams up in the box and it stops producing ice. The trick is to get a blow dryer and defrost the box and after i do this it makes ice for a day of so then it stops again. This is highly unacceptable from a 4000 dollar machine! I need samsung to stand by their name and make this right asap!

I bought my galaxy buds from raya shop - samsung authorized agent in cairo - egypt 45 days back and after few days it started to give horrible noise on the caller side and I continue testing it with other phones and other networks and problem continue so I went back to raya shop where I bought it and they took it from me for 10 days to send to service center of samsung and after 10 days they called me to receive after claiming that it has been repaired and working find after receiving it the problem continue and same horrible noise on caller side which means that the microphone is having an issue and I returned back to them so they refer me to samsung service center in cairo festival whom refuse to receive it and said it is not brought from egypt despite showing them the invoice from their agent in cairo but still they didn't receive so I went back to raya shop whom again refuse to take it or replace it and I tried calling their call center and I filed official complain on samsung website and again no response and huge negligence to me complaint from both parties now I have buds brand new and I cannot use them and this is my first time with samsung devices as I use samsung since long time back but with this kind of support I am getting I will never buy anything from samsung

My stove-top knob broke. The stove is out of warranty but is only about a year and a half old. The replacement knob will cost over $103.00 ! This is to replace a poorly made product. The inside of the knob is made of a cheap plastic. This price is clearly ridiculous.

In good conscience I can not recommend Samsung products. Because as of right now I have not had a good experience.

Madeline Forlai

[protected]@comcast.net

To whom it may concern,

This is a Samsung China mainland customer writing the email, and I want ask for help from you to forward my question to China Mainland complaint department leadership team, cause I have no trust on the tel commissioner.
I want to vent my experience because I am too frustrated with the product and their customer service:
1. I bought a Samsung galaxy Z Fold 2, and in the app (called Samsung assistant)sales promotion, I can apply for a galaxy watch 3 LTE edition as gift. I applied the gift and type my receiving address in the app (on Jan.15 or 16), and did further confirm after 7 working days (on Jan. 26) from the first application date following the rules shown in the app without any caution or warning to me. According to the rules, the watch will be sent to me within 7 working days. However, I didn't get any update since then. On Feb. 2, I made call to samsung for the first time, and get the answer I am not qualified because I bought the phone online. There is no related rule statement on the app page (attached picture, as comparison, I also upload similar promotion page in app for note 10+, while the page of note 10+ say that this campaign is only for customer offline) and there isn't any limitation or rules statement during my whole apply process
2. The other thing that made my experience horrible is the Samsung customer service. First when I decide to make a call, I have to make decision by myself because Samsung club transfer me to the online shop, the online shop told me it has nothing to do with them. I then called the samsung electronic customer service (CS) and was told they only in charge of tech & usage related affairs. I then insist the CS should help me to coordinate and solve the problem, then each time I got a new answer and it still has no progress until now
3. One thing made me really confused and angry is I want to get the e-mail address for further communication and detailed picture upload, but the CS told me they have a e-mail box but can not provide to me. I ask them again and again do you have rules stating that they can not provide the adress to customer and only got the same answer they can not provide. They were extremely aggresive on the phone and seems no will to help me further.

Hope you can help me forward my concern to China mainland related departments, really appreciate for your help!
Thanks & Regards,
Tony

Model: ME19R7041FS
Serial #: 0BQK7WTM800749E

We purchased a BRAND NEW HOME and when we moved in the control panel cover was badly scratched. I tried talking to one of your representatives and she basically told me that there was nothing we could do because we don't have the receipt. The builder will not phone us back in order to get the receipt. The touch pad looks awful - I don't know what they did to it, but we would very much like to have a nice, clear new touch pad. I'm extremely upset with Samsung and am looking to you for help.