Firestore Online
Reviews and Complaints

I used to buy from Firestore Online because they had good prices, but I won't be doing that anymore. The customer service is really bad. I've called a few times to ask about my order, which is very late, and the same guy always answers the phone. He says he'll call me back or email me, but he never does. I've been waiting for 47 days for an order that was supposed to take 15. I've also tried emailing them, but I never get a response. It seems like they just took my money and didn't give me anything in return. I suggest shopping somewhere else instead.

I recently had an experience with Firestore Online and it was not a good one. I wish I had known earlier that this store is a big scam and may not even have any products to sell. Unfortunately, I am not alone in this experience as many others have also faced similar issues. I placed an order for a bundle of items in July 2018, but to my dismay, I have not received anything yet. It is frustrating to see that even after so many complaints, the store is still operating and cheating people.

I was shocked to see that one of my orders was marked as delivered, but I did not receive anything. It is unacceptable that they can get away with such fraudulent activities. I wonder why "Sitejabber" has not taken any action against them. It is disheartening to see that every review is a complaint, and yet nothing is being done to stop them.

I hope that someone takes action against Firestore Online and puts an end to their fraudulent activities. It is not fair to cheat people and take their hard-earned money. I would advise everyone to stay away from this store and not fall for their false promises.

Ordered Dutywear Deluxe XXXL Fire Gear Bag with custom embroidery from Firestore Online. When I received the package, I noticed that the gear bag had a sharp slice in it. It looked like it was cut by machinery. I contacted their customer service and sent them pictures of the damage. However, they implied that I had cut it while opening the bag. I was disappointed with their response and sent them pictures of the shipping bag to show that it was impossible for me to have caused the damage.

It has been almost two months now, and I have yet to receive a replacement for the damaged bag. I already sent the damaged bag back to them, but I still haven't heard anything from them. I am frustrated with their lack of response and customer service. I was looking forward to using the gear bag for my firefighting duties, but now I am left without a proper bag to store my gear.

I hope that Firestore Online can resolve this issue soon and send me a replacement for the damaged bag. I understand that mistakes can happen during shipping, but it is important for companies to take responsibility for their mistakes and provide good customer service. I hope that my experience can help them improve their services in the future.

Firestoreonline.com is not a good website to shop from. I was disappointed to find out that most of the items on the site were out of stock. It was frustrating to learn that they don't have a warehouse and only use drop shipping, which costs more money. When I contacted customer service, the representative was not helpful and didn't seem to know what was going on with my order. I am extremely dissatisfied with this company and would not recommend them to anyone. I have no positive things to say about them and will never order from them again. It's frustrating to keep calling and not getting my problem solved. It seems like they don't care about customer service at all. I heard that there might be new management, but I don't believe it. They are liars!

I bought some shoes from Firestore Online and it took them over a week to ship them out. It was a total of two weeks before I finally got them. Unfortunately, I had to return them. According to their website, they should refund me within 14 days of receiving the return. But it's been three weeks now and I still haven't received anything. I've tried calling them and emailing them, but they haven't responded to any of my messages. When I do manage to get through to them (which is only on Monday to Thursday from 9am to 5pm EST), the phone connection is really bad and I can barely hear what the representative is saying. They've told me three times now that my return has "gone to Accounting," but I still haven't received my refund. I'm going to have to get my bank involved tomorrow.

I recently had an experience with Firestore Online and I must say, it was not a pleasant one. My son had purchased a pair of pants from them, but unfortunately they did not fit. I tried calling them several times to inquire about their return policy, but to no avail. Eventually, I downloaded a return form from their website, but was informed that it was not their official return form.

Despite this setback, I went ahead and returned the pants on March 16, 2017, which was well within the 30-day return policy. However, when the pants were received on March 3, 2017, I was informed that I had sent them to the wrong address and was therefore past the return policy deadline. Needless to say, I was absolutely livid!

When I requested to speak to a supervisor, I was told that they were unavailable and that I could not speak to the returns department. This only added fuel to the fire and I vowed never to do business with them again. It is unacceptable for a company to take money from their customers but not be able to accommodate them with returns.

In conclusion, I strongly advise against using Firestore Online. Their customer service is lacking and their return policy is not customer-friendly. Save yourself the headache and shop elsewhere.

My experience with Fire Store Online has been quite frustrating. I recently purchased some Uniform Shirts from their website, which were supposed to be of high quality brand name. However, when I received the shirts, I was disappointed to find that they were not of the quality and sizing that I had expected.

To make matters worse, when I tried to get return authorization, it took several days to make contact with their customer service team. This delay caused me a lot of inconvenience and frustration. When I finally managed to get in touch with them, I was informed that I would have to pay a high cost for return shipping. This was an unexpected expense that I had not budgeted for.

In addition to paying for shipping both ways, I was also informed that I would have to pay a 10% restocking fee. This seemed like an unfair charge, given that the shirts were not of the quality that I had expected. To add insult to injury, I have now been informed that it will take nearly a month for me to receive credit for the items that I returned.

Overall, my experience with Fire Store Online has been very disappointing. I would not recommend doing business with them, as their customer service is poor and their return policy is unfair. If you are looking for high-quality uniform shirts, I would suggest looking elsewhere.

I recently had an experience with Firestore Online that left me feeling frustrated and disappointed. I had ordered two pairs of EMS Pants from their website back in October of 2019, and paid a total of $144 for them. However, despite waiting patiently for my order to arrive, I never received it.

When I reached out to their customer service team to inquire about the status of my order, I was given the runaround and told that they weren't sure why it hadn't been delivered yet. Eventually, I heard back from another customer service representative who apologized for the delay, but informed me that I wouldn't be able to receive a refund due to some issue with PayPal.

As of February 28th, 2020, I still haven't received my order or my refund, despite opening up several cases with the Better Business Bureau against the company. It's frustrating to see that Firestore Online isn't accredited and has a number of negative reviews, which unfortunately seem to be accurate based on my own experience.

I've provided my email and phone number to Firestore Online, but have yet to receive any communication from them regarding my order or refund. I'm hoping that they'll be able to rectify the situation soon, but in the meantime, I can't recommend this company to others based on my own experience.

So, I had a bit of a problem with Firestore Online. I got charged for an order that I never placed, and when I called the number on my bank statement, the customer service person said it wasn't their number. But it had their company name and was listed in Florida, so I don't know what's going on there. The guy kept telling me that there was no way I was charged because he had no record of an order from me. But if there was no order, how did they get my card info? And the charge was for the exact amount of the item I supposedly ordered, plus shipping.

I called back a second time and asked to speak to a manager, but the guy just hung up on me! I was so mad, I can't even tell you. I'm definitely going to report this to the Better Business Bureau. It's just not right to treat customers like this.

I wish I would have seen these reviews before purchasing! I also wish I could give them a big fat 0 stars! I ordered my succulent seeds on August 5 and it is now September 6th and no product! I contacted customer support on August 29th. They said it was at the New York processing facility and would be shipped soon. Here I am September 6th and no product. How can they possibly stay in business with this horrid customer service. There was no apologies for the delay. No sort of compensation. Worst customer service ever. I have filed a complaint with Paypal. Maybe I'll be able to get my money back. Save your money and time... go elsewhere to order! I will also be contacting the BBB to report their terrible service.

I am extremely disappointed with Firestore Online. I ordered my succulent seeds on August 5th and it is now September 6th, and I still have not received my product. I reached out to their customer support team on August 29th, and they informed me that my order was at the New York processing facility and would be shipped soon. However, it is now September 6th, and I still have not received my order. I am extremely frustrated with their customer service. They did not apologize for the delay or offer any compensation for the inconvenience caused. This is by far the worst customer service I have ever experienced.

I am now forced to file a complaint with Paypal to try and get my money back. I strongly advise others to avoid Firestore Online and go elsewhere to order. It is unacceptable for a company to have such terrible customer service and not deliver on their promises. I will also be contacting the Better Business Bureau to report their terrible service.

In conclusion, I am extremely disappointed with Firestore Online. Their lack of communication and poor customer service has caused me a great deal of frustration and inconvenience. I hope that they will take steps to improve their service and prevent this from happening to other customers in the future.

I ordered two pair of pants from this company on line 12/25. Money taken from account but no pants delivered. I ordered two pair of EMT pants from this company 12/25, received e-mail confirmation and monies taken from bank account over $100. Have not received merchandise as of yet. Attempted to contact company via web site and phone left messages with no response. I have used this company without problems in the past but not sure what is going on now.

I ordered product, was charged and haven't received it. I ordered to name badges on Jan. 7. I did NOT get a confirmation email, but the money $41.00 was deducted from my account on Jan 8. I do not have an account number or an order number because I did not get an email. I have attempted to call (number on website does not work) and I emailed them to ask about the status of my order - and got no reply. I just tried to "chat" with them on the website and got no reply.

I ordered clothes on 2nd July this year. I was told one item was not in stock and so I cancelled my order. It is now 22nd. October and no refund. Oder Number *** My order was made on 2nd. July this year. Because one item was out of stock I cancelled the order-$315.84. I e-mailed ''Jeff'' at customer service to find out about my refund and was always told that ''he would look into it''. Nothing has happened. It is now 22nd October. No attempt has been made to refund my credit card.

I placed an order a month ago. I am still awaiting shipment. The website states it would ship within 1-2 business days. I purchased a total of three items two pairs of cargo pants and a pair of tactical boots. I placed my order over a month ago and still have not received the items. I tried contacting via phone and email to have a refund. The phone number does not work. I haven't received any emails back. Problem date: November 13th Order placed: October 12th Order number: #*** Payment: $187.97

I placed a order for my daughter that is a firefighter on12/08/19 and my account was charged that day.Still no shipment and no response to emails/call I placed a order on 12/08 for my daughter that is a firefighter and the money was taken from my account that day, still no shipment and no one will reply to emails or phone calls. It's sad that this business is said to be started by service members and they like to screw over fellow service members by taking the money with no intention to ever send the items ordered.

Purchased Chain/Belt Clip Badge Holder 11/7. E-mail confirmation received same day. Money withdrawn from account following day. Still waiting 11/26. Purchased Boston Leather Neck Chain/Belt Clip Badge Holder with Recessed Cutout on 11/7. E-mail confirmation received same day. Money withdrawn from account following day. Still waiting for delivery 11/26. Tried using their website chat window, no response. Tried e-mailing, no response. I can't find a valid phone number to call and reach anyone. I WANT THE PRODUCT YOU CHARGED MY ACCOUNT FOR!

I ordered 2 products from their online website and after 55+ days they haven't even shipped them to me. They have charged my card. I completed my order on Dec 27 of 2019 and they still haven't even shipped the order as of Feb 18, 2020. I have emailed the company, used the in site messages, Facebook messaged the company page, and commented on the company's Facebook posts. They responded to all this one time. They told me I was to receive my order around the 27th of January and this did not happen. I am thoroughly disgusted by their customer service and business practices.

I ordered two small products on December 23 and have not received my merchandise. Numerous efforts to contact the company have gone unanswered. I ordered two small products on 12/23 and have yet to have them shipped. I contacted the company and got a generic response. I have tried to contact them a number of other times through email or by phone with no response. It's hard to believe that this company was started by a retired firefighter and this is what you get. I would either like to receive my products or have my charges wiped from my credit card. My order # is

I placed an order on October 24th. As of today it still shows awaiting shipment, however my card has been charged. I placed my order on October 24th and as of today it still shows awaiting shipment. My card has been charged. I have tried emailing but get no response. I tried calling the number listed on the website, but it has been disconnected. I tried the number listed with the ComplaintsBoard.com but it is a constant fast busy signal leading me to believe it too has been disconnected. I have been charged but have no item and can not get in touch with anyone from the company to give me an explanation.

I did not receive the Kodiak Alaska shirt I ordered. I'm hoping to either get a refund or have my item to be delivered. I placed an order for two shirts online November 29. When my package was delivered, I did not open it immediately because it was going to be a Christmas present. When I opened it a few days before Christmas to wrap it, I noticed only one shirt was sent. I immediately called and spoke with someone about the missing order on December 23. I was told that the order would be fulfilled. I recently tried to call to check on the status of my order and the phone number has been disconnected. I have included a copy of the email confirming my order.