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Sam's Club review: No response or follow up from Sam's Club on the theft of my Sam's Cash

S
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2:54 am UTC
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I first reported to Sam's Club fraud line on May 5, 2026 that my Scan & Go account had been hacked and my Sam’s Cash stolen (used for fraudulent purchases). I've made several follow-up calls on May 23, May 29 and June 4. Each time I was told that within 48 to 72 hours the fraud department would contact me. To date, I have not heard anything, no calls, no email, nothing. Very frustrating!

Claimed loss: $421.34 in Sam's CashDate's Stolen and Amount2/26/26 $351.203/14/27 $ 26.195/2/26 $ 43.95Total $421.34

Desired outcome: Refund my Sam's cash or a Sam's gift card in the amount of $421.34

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