Sam's Club
reviews and complaints

Last year we bought a years membership to the Sam's Club in Johnson City Tn. When we got the card and got some items and went to check out an associate helped us in checking out for our first time. We have shopped there a lot this past year. A few days ago I noticed that I was overdrawn at the bank and got a $25.00 over draft fee in the process. When i went to check on it. I was told it occured because Sam's Club took out $45.00 which caused my acct. to be overdrawn and I was charged $25.00 fee. I told them I did not authorize that and went to Sam's to talk to them about it.

I asked to speak to a manager and told him what had happened and that I was never asked or told that they did that when I got the card. He said they automatically did that. I told him I was not told about that and did not want that to be done. He then told me that if you opened an acct. with a debit or credit card that they did that but if you paid cash to open the acct. that they did not do that. I told him no one told us anything about that and it was not right to do a person like that.

I instantly closed my acct. at Sam's and got my $45.00 back but they would not refund the $25.00 which my bank charged me and it was due to them pulling the $45.00 out of my bank without my knowledge. I went to the bank and talked to them and told them what had happened and that if they did not refund my money back for the $25.00 I would close my bank acct. there and they did refund my money back.

When we did our very first transaction a girl associate did the transaction for me and I did not push any button to say take out a yearly fee automatically and she had to be the one to push a button to do it. Because the manager said a button had to be pushed. We absolutely did not push a button or know about them pulling out a fee automatically and never ever was told about this practice, which I find very deceiving and wrong to do a customer like this. I feel that we should be compensated for this ordeal and that this should have never happened to a customer in the first place.

This was not right to happen to a customer and then to have it to overdraft their bank acct. and then have to be charged a fee because of something that they knew or were told nothing about. My name is Ronnie Goff and phone number is [protected]. I would like to be contacted about this, because the manager at the Johnson City Store didn't seem to helpful or willing to understand the issue.

I went to pick up my order's at the Augusta Sam's Club! The first problem was when I called, They just placed me on! After 10 minutes we hung up and called again! Asked for curbside pick-up! Gave name and location number! Waited another 15 minutes! Gave name and location again! Waited another 10 minutes no Associate! Called again and stated my name, location and the fact that now other customer's are being helped?! These customer's did not have to wait! Each time I called they told me someone would be right out! This did not happen! I saw an associate bring thing's out, I waved and then yelled to get her attention! She turned away! I know she heard me! I then called Customer Service and asked for the Manager over pick- up! She stated they are short handed and busy?! She did not comment, When I asked how they can take other customer's around me! I was there a good 25 minute's before other customer's that were before me! They even did a Customer return before me! I asked were is the Customer Service at Sam's Club?! Another 10 minutes The manager came out with male Associate! My order's were small! She never told us that she was sorry... Maybe retraining should start at the manager and go from there! I have been a member for almost 30 year's! Most of my order's are online!

I placed on order on August 15, another on August 21, and another on August 25. Each time I received an email confirming the order and that I would receive another email when the order ships. A few days after each order, I checked on line and the SAMS site showed each of my orders were "cancelled". I did not cancel any orders.

I attempted to use their totally useless CHAT line and they had no idea why they were cancelled even though they acknowledged my orders. The first two orders were placed into some sort of investigative department and I was told they would try to get an answer in 72 hours.

I then re-placed an order on August 25 again because I needed those orders. Today when I went into my account, it shows my order from yesterday, August 25, is now cancelled. This is ridiculous. If they cannot provide an order, they should at least notify me. I only found out by checking into my order history.

Please see the attachment pics.

Thank you in advance

On August 24, 2022. I had an incomplete pickup order. I called the store and was asked old to come back, call inside and they would bring it out. I did and the store left me on hold for fifteen minutes then hung up. I call the tire, bakery, and optical department to see they could transfer me. They never answered. That is unacceptable. I went to the Sam’s club on West Florissant in St. Louis, MO. I used my Sam’s club Master Card. I would like the charges for two eighteen carton of eggs taken off.

The acting cos at Sams Club 8107 candace cattage has been extremely disrespectful since she started. Whenever I am working I have to have contact with her cause she is the cos on my shift yet when I come to her with a need for her to do her job she doesn't acknowledge that I am even speaking to her which cause distress in the work place causing the line to get backed up so i have to scramble to find another cos or ms to do the task. She has a horrible attitude with me and customers. On many occasions I've had customers come to me with complaints on how she spoke to them or how she treated them badly. I have went to management once before about her speaking to me like I am a child seems like nothing came of it. the other day 8/18/22 candi stood behind me while I was on a register telling me how she wanted me to do the task at hand and I did it despite the way she was talking to me the customer even said that he was sorry I had to deal with being treated that way. In this moment I brought it to her attention that when she is standing with anyone else on a register that she's helping them, so I asked her if she was going to help me, but she just stared at me and then walked away. I was then informed later that she was telling the ms not to help me (I was the only cashier open) therefore causing customers to stand in line that much longer.

8/21/2022

On the internet 36 ct. 12 oz can of Mt. Dew is listed as $12.48/case. I selected my store (8266) and selected pick-up. It also showed "out of stock". I went to the store and there were MANY cases on the floor. The price shown was $12.98/case. As you can clearly see in the attached photo, I chose my store and "pick up". I did not order on-line. I asked the check-out clerk if Sam's price matches and was told yes. It did not take in the computer so she called for a manager. She declined to price match. Granted, it's only $.50/case but that's not the point. If there is a price shown (in this case the lower of the two), that price should be honored.

Review of my bank info on 9 Aug 22 showed a Debit Card Payment for a SAMS MEMBERSHIP in the amount of $100.00. In the past, I always received via USPS mail a notice that my membership was due. No one notified me this year via mail or email that my membership was due. Matter of fact, it was my intent not to renew. To auto renew using debit card info on hand w/o permission is theft.

A Sam's club customer, with an account card, can let any relative, friend or an acquaintance, or anyone, use their card to shop at Sam's club. Great News!

One Sam's club membership can let Hundreds, or Thousands of different unauthorized users shop and pay for the merchandise, and Sam's club is OK with this.

Let your friends, relatives, neighbors be a part of your account and save them the yearly club account fee!

I experienced this today at Sam's Club and the management at Sam's Club did not seem concerned about this at all.

Andreas, a manager at the Burleson Sam's Club, said "You could get me fired if I helped you." That statement relates to this info.

But, it would take to long to explain why this comment surfaced and why it is so important to this issue.

And, this is how I found out about this incredible new savings system, and anyone can use anyone's account...Just show them the Sam's Club card, shop and pay for the goods! Does not matter whose account name is on the

Dear sir,

We have very nasty behavior from Sam's Club in Pearl. My GM at Pearl Sam's Club and to get pallet load of water for my guest at hotels. Black lady with no uniform and name tag shouting and screaming at my GM and refused to sell him palette. You can check out our history we always bring palette at a time.

When my GM try to get hold of GM at location, they said no one there to talk to him.

They suggested on place a pickup order and pick up 48 cases in afternoon.

Why you want to increase labor to you employees and my employees.

On palette it is easy to carry on truck and no labor at your store.

I would like to talk to someone ASAP about this.

This the way you treat your customer really.

I did call the pearl Sam's Club to talk to GM no answer.

Thanks, is advance.

Vic Patel

As we all know, we are still in the midst of a pandemic, and now we can add monkey pox to the health crisis.

I have been to Ohio Township Sam’s club and voiced my complaint to a corporate person who happened to be visiting on my one trip, as to why are there no wipes or dispenser at the entrance so consumers can at least wipe the carts down……the carts are NOT being cleaned, and there isn’t anyway for customers to wipe them off because the lady in charge of the store had them removed.

I have complained several times to no avail. Why do your other stores have them? I asked several employees and they said SHE HAD THEM REMOVED , and tons of people are complaining.

Is it because of COST effectiveness that SHE DOESN’T CARE ABOUT MEMBERS?

this has been going on for the last couple months, and I was there yesterday, still no wipe dispenser at the entrance.

Maybe someone needs a lesson in CUSTOMER SERVICE!

It’s no problem for me, because BJ’S is just a little farther out the road, and they CARE ABOUT THIER MEMBERS !

I have no problem joining there instead if Sam’s Club is worried about the dollar instead of members well-being

Good Day,

My name is Chris Eichor.

I was hired at Sam's Club located at 1851 E. Butler Ave, Flagstaff, AZ. 86001.

I was for accepted for a position in the rotisserie department.

I worked a four-hour orientation on June 22nd, 2022 and worked a full day on June 25th in the rotisserie department for a total of 12 hours. Unfortunately, I have neck problems and the constant heavy lifting was causing me a lot of neck pain. This forced me to resign my position. Sam's Club could not place me in another department.

Since leaving Sam's Club, I have not received a check for the 12 hours I put in. I have called numerous times and spoke to several managers that assured me I would be contacted. I have not received such calls.

I would greatly appreciate Sam's sending me a check for the 12 hours that I did work. It has been over a month trying to rectify this situation.

My address is 10255 Aurora Rd, Flagstaff, Arizona. 86004

Thank you for your attention in this matter.

Chris Eichor

The day before I ordered just a plain 3 tier white cake, very plain minimal decor on July 15th, 2022. The day I picked it up July 16th before I left i opened the box inside the sam's club on forest drive columbia, sc.

The cake was sitting on a rack in a box, which should have been inside the cooler. The cake was falling apart!

But the party was about to start so I was forced to leave, however I still paid for the cake.

I had to go to the party and try to reconstruct the cake and use ribbon to cover the falling cake and open spot.

My package was delivered (?) on Thu, Jul 28 at 11:52 AM.

The package was not in good shape at all.

The package was dropped directly in view of the street, when

just a bit more effort and common sense would have placed it out of sight

for reasons to prevent theft. I tried to explain this to the driver who refused to respond.

I filed phone complaint and was promised a phone call from customer service which

didn't happen.

The Hattiesburg store refused to return a simply safe door bell. My wife attempted to return just the door bell and they refused the return citing she was required to bring in everything. This should have been a simple swap, instead she was made to wait and will now have to drive over 50 miles to make this happen. I'm a new member to Sams Club (about two months) and I will be letting everyone know about this experience and the poor customer service. Looks like Costco will be getting my business.Just FYI, I have now been sitting on hold for 15 minutes waiting for a manager to answer the phone at the Hattiesburg store.

It was time to renew my membership and before I got a chance to do it, I checked my bank statement and it showed me that Sam’s took $110 from my account..I called them and was told that they didn’t see the transaction..I’ve sent them emails with proof of purchase on my bank statement..They said we don’t see tge transaction, and pretty much I couldn’t get my money back..The renewal was not dven supposed to be that much..They told me to call my bank and report it as fraud..I didn’t want to go through all of that because I use that debit card for everything and didn’t want to start over..I just wanr them to acknowledge what fhey did and pay me the money that they owe me..And my membership still hasn’t been renewed because I refuse to give them another cent

Keila: Hi, my name is Keila with Sam's Club. I'm here to help you.

Emily Snare: Hi Keila

Keila: Hi, Alyssa,

I hope you are doing great so far. How may I help you today?

Emily Snare: We are a Michigan based concrete company that has been getting several phone calls and website submissions trying to reach Sams Club customer support

Emily Snare: they are now reporting us as spam and it is hurting our business

Emily Snare: we have nothing to do with this and I tried calling about it and no one has been able to help

Keila: I am so sorry to read about it, Alyssa let me do my best to help you today! Do you have a membership with us?

Emily Snare: no

Keila: Did you contact your phone server and communicate them the issue?

Emily Snare: i have not yet

Keila: Understood, in this case Alyssa our best recommendation is you can report the issue with them directly and see if they can correct it for you. Our phone number is [protected] and it is the only phone number for our business.

Emily Snare: My name is Emily

Emily Snare: and i will contact the phone provider but how does that help with the website submissions

Emily Snare: This has been going on for far too long. It is costing us time, money and clients. I am thoroughly shocked that this isn't being escalated considering the number of Sam's Club members that genuinely need to reach support and are not able to

Keila: I am so sorry that is the name reflected in the chat Emily. I completely understand you and my sincerely apologies for it, but our best recommendation is you can contact them directly because it could be an issue with their system.

Emily Snare: And I will but I request this issue get sent to someone in Sam's Club's IT department

Keila: I would love to be able to escalate it but we have a main phone number and our website to send publicity and other information related the company. We do not use any other server.

Emily Snare: If there is a scam going on where someone is using our information and collecting Sam's Club membership fees I would hope you would handle that

Why does the Sam's on Hwy 64 in Bartlett , TN have a phone? They never answer it. We got a membership in Jan of 2022 and were supposed to be given a $45 gift card which we have never gotten, just a lot of sorry excuses and call someone else answers. We were in the store on Sunday, July 24 and bought over $400 in merchandise. We asked for help to load it. Two of your sorry employees stood and watched my 90 year old mother and I load it and never lifted a finger. There is a Cost Co just down the street. Mr. Sam Walton would certainly not appreciate the way his stores are being run. Shame on ya'll! I will bash you and your stores to everyone I talk to.

Hi. I guess I need to start from the beginning. On May 27th, 2022 I ordered some syrup and pancake mix in transit it was damaged and returned to the warehouse and a replacement order was sent to me, when I received the pancake mix has an expiration date of July 2022 so they said they would refund me the $8.48. I waited and no refund so I called CS and they said they would refund it, it shows it was refunded on the order but it didn't show up on my account. So Jenny from the back office said she refunded it, only $4.14 was refunded. I've sent her numerous emails and screenshots and all she says is, they she refunded the $8.48 and I continue to send her screenshots that shows I wasn't. Now she won't respond to my emails at all.