Sam's Club review: Cant get a refund for something I never got

Order Pokemon cards online which is already a hassle to get with their website crashing and being a huge pain, but it's been 5 months with no update on their end so I'm tired of waiting for what I paid for and went to get a refund. Their in store customer service are incredibly rude and of no help and kept sending me to call their member service phone number. I've already called them multiple times with the same response of go instore or they can't do anything and seems all of their customer phone services are sent to phone operators in India as i've have never gotten a call with anyone that doesn't have an accent to their voice. Will be refunding my whole membership and this is why Costco is superior to Sam's Club