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Saks OFF 5th review: parcel delivered to wrong country and address

K
Author of the complaint
8:45 pm EDT
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Item: Zac Zac Posen Mini Eartha Crossbody (Black)
Found on: http://www.saksoff5th.com/main/ProductDetail.jsp?PRODUCT%3C%3Eprd_id=845524442156845&R=846964021831&P_name=ZAC+Zac+Posen&Ntt=zac+mini+eartha&N=0&bmUID=lWrzjZk

Price: AUD 132.17
Shipping: AUD 48.39
Total: AUD 180.56

The nominated address was an Australian address:
Unit 733, 9 Alma Rd, Macquarie Park, NSW 2113, Australia.

However upon tracking I found that the item was delivered wrongly to Franklin Park, IL, US.

Please see below and attached photo for the proof of delivery:

Travel History:
9/19/2017 - Tuesday
9:55 am Delivered FRANKLIN PARK, IL
9/18/2017 - Monday
11:50 pm Departed FedEx location FEDEX SMARTPOST NEW BERLIN, WI
9/15/2017 - Friday
8:37 pm Arrived at FedEx location FEDEX SMARTPOST NEW BERLIN, WI
12:44 am Departed FedEx location FEDEX SMARTPOST GROVEPORT, OH
9/14/2017 - Thursday
5:53 pm Arrived at FedEx location FEDEX SMARTPOST GROVEPORT, OH
1:54 pm Shipment information sent to FedEx

I tried to contact Saks Off 5th but didn't get a reply from them.

I suggest either of the following resolutions:
(1) Refund the full sum of AUD 180.56
(2) Resend the exact item at no additional cost for me

However the item seems to be out of stock so refund is the only option now.

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2 comments
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E
Sep 08, 2018 6:19 pm EDT

Hi - the same thing has happened to me and I'm desperate to know it will be resolved - did you ever get your parcel?

L
Jan 18, 2018 8:42 am EST

Just wondering has this be resolved? The exact same thing happened to me. Only just e-mailed them.

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117 complaints
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