Saks Off 5thparcel delivered to wrong country and address

This review was posted by
a verified customer
Verified customer

Item: Zac Zac Posen Mini Eartha Crossbody (Black)
Found on:

Price: AUD 132.17
Shipping: AUD 48.39
Total: AUD 180.56

The nominated address was an Australian address:
Unit 733, 9 Alma Rd, Macquarie Park, NSW 2113, Australia.

However upon tracking I found that the item was delivered wrongly to Franklin Park, IL, US.

Please see below and attached photo for the proof of delivery:

Travel History:
9/19/2017 - Tuesday
9:55 am Delivered FRANKLIN PARK, IL
9/18/2017 - Monday
11:50 pm Departed FedEx location FEDEX SMARTPOST NEW BERLIN, WI
9/15/2017 - Friday
8:37 pm Arrived at FedEx location FEDEX SMARTPOST NEW BERLIN, WI
12:44 am Departed FedEx location FEDEX SMARTPOST GROVEPORT, OH
9/14/2017 - Thursday
5:53 pm Arrived at FedEx location FEDEX SMARTPOST GROVEPORT, OH
1:54 pm Shipment information sent to FedEx

I tried to contact Saks Off 5th but didn't get a reply from them.

I suggest either of the following resolutions:
(1) Refund the full sum of AUD 180.56
(2) Resend the exact item at no additional cost for me

However the item seems to be out of stock so refund is the only option now.

parcel delivered to wrong country and address


  • El
    elmw Sep 08, 2018

    Hi - the same thing has happened to me and I'm desperate to know it will be resolved - did you ever get your parcel?

    0 Votes
  • Lz
    LZY Jan 18, 2018

    Just wondering has this be resolved? The exact same thing happened to me. Only just e-mailed them.

    0 Votes

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