The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Saks Off 5thpackage delivered to wrong country and address

J
This review was posted by
a verified customer
Verified customer

Item (a Zegna 2 piece suit - CLASSIC FIT WOOL TONAL STRIPE SUIT/NAVY /46R/[protected]) purchased from Saks off 5th with order confirmation on 28 August, 2017 (Order Confirmation - Thank you for shopping with Saks Fifth Avenue OFF 5TH. We have processed your order number 4213387). Purchase price details:
Item Subtotal: AUD 469.06
Shipping: AUD 39.37
Duties & Taxes: AUD 0.00
Order Discount: AUD 0.00
Total: AUD 508.43

The nominated delivery address was a NSW, Australia address. (Shipping Address:
20 Riverside Drive C/- Nambucca Valley Care Nambucca Heads, 2448 Australia).

Upon checking the tracking of delivery for the item, I discovered it had been delivered, but not to the address nominated. The package was delivered to Franklin Park, IL. and signed for by?

Travel History
Date/Time Activity Location
8/30/2017 - Wednesday
2:42 pm Delivered FRANKLIN PARK, IL

1:57 pm On FedEx vehicle for delivery HILLSIDE, IL

5:26 am At local FedEx facility HILLSIDE, IL

8/29/2017 - Tuesday
9:49 am At local FedEx facility HILLSIDE, IL

9:46 am At local FedEx facility HILLSIDE, IL
Package not due for delivery
6:51 am At local FedEx facility HILLSIDE, IL

4:15 am At destination sort facility CHICAGO, IL

2:58 am Departed FedEx location MEMPHIS, TN

8/28/2017 - Monday
10:29 pm Arrived at FedEx location MEMPHIS, TN

8:41 pm At local FedEx facility FORT MYERS, FL

7:38 pm Left FedEx origin facility NAPLES, FL

3:38 pm Picked up NAPLES, FL

8/27/2017 - Sunday
11:43 am Shipment information sent to FedEx

I have since contacted both Saks and Borderfree regarding this and have not had a reply. Interestingly, I have sought to again review the delivery status since bringing the matter to the attention of Saks and lo and behold the order number is no longer recognised.

There are two ways, as I see it, that can easily resolve the matter: supply another suit, per original order and deliver to the nominated address, or; issue a refund equivalent to the purchase price, including delivery.

RESOLVED

helpful contact and resolution to concern from Saks personnel

Responses

  • Ky
    KYY Sep 20, 2017
    This comment was posted by
    a verified customer
    Verified customer

    OMG I just had the same experience. My item was supposed to be delivered to NSW Australia but they delivered it to Franklin Park, IL instead. I sent emails to them but haven't got a reply. May I ask what happened to you after that?

    -1 Votes

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