Saks OFF 5th
reviews and complaints

Boot order [protected]#, which was placed on December 19th of which I was emailed a December 28th delivery date and they never came. I have called SAKS OFF 5th 3 times and still can't get any clarity on my order's whereabouts. I have since been given 3 more delivery dates via email which were 12/31/22, 1/2/23 and today 1/3/23.

An investigation was conducted 12/29/22 and was returned as unapproved without a reason and when I called customer service to get clarity on why a disapproval, I was told that the order will be delivered on 1/2/23, of which I never received. I was given another delivery date of 1/3/23 and I called to speak to an account manager and I was connected to Mary Ann Manila, who said she was a supervisor and when see to it that I receive my full refund of $91.99 in 3-5 business days.

I am so furious with saks off 5th! I placed an order on Dec 22 and received my package today (Dec 27). I spent almost $300 dollars for a14k yellow gold chain link bracelet as a present to my sister in law for her birthday coming up in the middle of January. I opened the package only to find a saks gift box and an empty dustbag inside the box! I immediately contacted customer service and told them what had happened. They asked me if the package was sealed and I said yes but the box inside the package was empty. She told me that she was going to file a claim which can take anywhere between 3-10 business days for someone to contact me and if “approved,” it will take another 10-17 days for a refund. I asked customer service if they are just able to replace the item which she completely ignored. Not even a few hours later, I received an email stating that my claim was denied. Livid, I contacted customer service yet again and they said that their guidelines do not allow for a refund. I asked what their guidelines were and they completely ignored me. Their response was that because the package was delivered with proof of delivery that they cannot refund me. Again I stated to them that yes, it was delivered (in a timely manner surprisingly), but the contents of the package were completely empty and that I wanted them to investigate this further. Again I was ignored and the customer service rep ended the conversation. Honestly, this is complete and utter THEFT! Not only did they take my money, send me an empty package, they are also refusing to make it right by replacing the item or refunding me. Because of this, they have lost a long time customer. I will no longer be shopping here after this incident. They steal customers money in hopes that it doesn’t get reported. This isn’t the first time they have done something shady. Last time they double charged my credit card for the exact same amount on different days! It was like pulling teeth to get my money back. I actually had to go through my issuing bank to get it resolved and get my money back. Shame on Saks and their undeniably sketchy ways. They are crooks and thieves who just take your money without sending you the items you paid for!

Order [protected] November 19 multicolor fur coat size small $134.99 I talked to customer service to file it and the resolution was nothing. It says it was delivered however it was not signed for and I never got. I am assuming it was stolen or possibly not delivered because they don’t have proof except saying they did. I spent probably $2.000.00 that month. And through the year spend A lot! So I would happily accept a credit refund or a jacket. No resolution is not a resolution.

This company did not deliver my package. The Lasership company marked my item as delivered. I have security cameras and proof that no one delivered my package. I reached out to shipping company who informed me to contact my shipper for help. I’ve called Saks off 5th numerous times, and they rejected my refund. A supervisor submitted a claim and I’m still waiting. Horrible Company who doesn’t believe in first call resolution! 😡

I placed an order # [protected] on 11/20/2022. My order was sent in two separate shipments. I received the first one on November 23, 2022. I did not receive the second one. It should be arrived, as per order confirmation, approximately on November 28th or 29th 2022.

When I checked online and have seen that the parcel was delivered on November 25th, I sent a message through your (Saks Off 5th) website informing, that I didn’t get the parcel. Nobody replied, even though it was promised to get an answer in 36 hours. Do you have virtual team working?

On November 28th I reported to Customer Service about the parcel loss and answered all their questions regarding this matter. In two days, I got a resolution to my request, the case #[protected] dated 11/30/22, that it was not approved. No explanations or reasons were provided.

the next day I called to Customer Service again to clarify the reasons of not approval. Representative explained that I didn’t ask my neighbors if somebody found my lost parcel. This was not true, since I did ask about. And again, after answering more questions, she opened a new case # [protected] dated 11/02/22. The result was the same – “Unable to offer approval”.

I lost my patience and I did the following investigation. I found and printed a proof-of-delivery from FedEx site (tracking # [protected]) taking from your order. This proof included a picture of the place together with the package that was delivered. So, I started asking my neighbors again, notified the super-attendant of our coop building about the theft.

The FedEx proof-of-delivery statement is marked “Signature not required”. It means FedEx is not responsible for the loss of the parcel.

Please take into account, that I didn’t expect to receive this parcel on 11/25/22, since the estimated delivery date was November 28th or 29th. If I had the exact delivery date, I would be looking and waiting during that day, because I work from home and stay in the apartment anyway. Therefore, I couldn’t take any responsibility for that theft too.

I am requesting a refund in the amount of $69.99 since the parcel got lost not because of my negligence. I believe you are 100% responsible for the loss. If delivery was required a signature, this theft wouldn’t be happened.

Sincerely,

Greta Desyatt

I'm stuck in return purgatory, and hope to save others from joining me in the eternal waiting place.

In late September, I placed an order for a number of items from Saks Off 5th, including several “Pre-Owned” / former Rent the Runway items. Because of sizing issues, I needed to return a few pieces, including a pair of Marni chunky heel pumps in red patent leather. The discounted price that I paid was $239.99. The shoes were too small to fit on my foot, therefore I was not even able to try them on. The return should have been quite easy, because I carefully packaged everything and shipped it off the day after I received initial delivery. Oddly, about a week later, I received the shoes back. They had been tossed into a shipping container that was barely taped closed. There was no shoe box, and the only padding was a piece of packing paper. The final enclosed item was a white sheet that checked off their reason for sending it back to me: “damaged merchandise.”

Well, I called customer service and explained that I did not damage the shoes. In fact, a little wear and tear made sense, because they were literally used shoes. I could not have added additional damage, because I didn't even get them on my feet. Everything seemed reasonable. They agreed to send me a return label and I thought it was fine.

This was nearly two months ago.

Since then, I've called back every two or three business days to follow up, go through the entire story again, eventually get transferred to a supervisor who promises to help, and I am assured that I will receive that return label within two business days. A few times the supervisor has even promised to call and e-mail me before close of business to confirm that everything has been handled, but no call or e-mail ever arrives.

After investing roughly 20 hours of time in making these calls over and over again, I'm about to give up. Posting this review and several others is all I can do.

At a minimum, I'd like to save others from going through the same terrible experience. I believe that Saks Off 5th’s practice of selling former Rent the Runway merchandise is reasonably new. If anyone reading this review is tempted to purchase one of Saks Off 5th’s Pre-Owned items, PROCEED WITH CAUTION.

I do hope that, someday, the return label that I was promised arrives

Wishing all of you well,

M

Please review case#[protected]

I never received an item that I paid for, even representative of Saksoff5th claimed that it was shipped and there is the recording of what was put into box.

I would like to request from you that recording and evidence that missing item from this order (Bally shoes) were in the box during shipment. In case the item was indeed placed into box and you can provide me with proof of that, I will be asking FedEx to investigate how is it possible that item was stolen before delivery.

10/30/2022

Order two items: white gold Diamond earring and yellow gold Diamond earrings

I received first one, but second one, yellow Diamond earrings cannot track it and they said there was some problem because they cannot track it since 11/3.

I called the customer service almost everyday and I also talked with one of the supervisor, James.

However, after he gave me the case number, then I received decline my refund money for missing my earrings.

I paid 249 dollars (before tax), but the company does not money back to me.

When I talked with the representatives, they said same thing, the package will arrive today by 7 pm; however, the arriving dates keep changing everyday since the package stopped on 11/3.

I do not know what to do, it is already 11/18th…and the customer service is really bad…

Do you know how to get a refund my missing item?

I placed an order on 7/30/22 and I tried to return the items at the Saks off fifth store at Bridgeport in Tigard. They were not able to return it due to a glitch in the system. The salesperson printed the return label and sent the item back to Saks off fifth return dept for on line purchases. Order# 41236229BR892512Y

I had paid for the purchase on my Paypal Credit (refererence [protected] ) In the meantime I went ahead and paid my full paypal credit account for 598.00 on August 30th so that I would not be charged interest. I have talked to several people in your escalation dept and also Paypal. I wanted to get a credit back from Saks on Paypal since it was my original form of payment and this was not a final sale item. Paypal sent me a gift card which is frozen and I cannot use.

the gift card number is [protected] the pin is 6150

Saks off fifth escalation dept says it was frozen again because Saks credited my paypal account on 9/30/22. The confusion is that I paid the full credit transferred out of my wells fargo account ending in 2947 in order to pay off the credit so I would not owe interest and be late on the payment. I still have not received the credit via paypal. Since this was such a hassle I just told the escalation dept to unfreeze or issue me a store credit (gift card) they said they unfroze it and n ow it does not work. Saks owes me the full amount of $599.98. I have been dealing with all of this since September. If this is not resolved swiftly then I will file complaints with the FTC and also small claims court. I will also file a complaint with the attorney general's office. This is incredibly terrible customer service and I will be letting everyone I know that Saks is not a store to shop with. I am terribly frustrated and this is pure FRAUD.

paige stefani

[protected]

you can also look up April with case [protected]

07.20.2022 I got by mail my order,a large box was without damage but watches box inside was empty without watches.Five times i did calls to customer service (saksoff5th),they registered a complaint and should have answered me within 3-5 days.Today after 10 days I don't have any information from them.I lost my time and my money $763.80.

Jul 14, 2022 Order #[protected]

$763.80Wall Street Stainless Steel GMT Swiss Automatic Bracelet Watch

so I place Order #[protected] on 20Jul2022 with an extra $15 shipping for fast shipping, I did not receive my order so I was told by customer service that the order was misplaced in our warehouse and we will fully refund your money claim no. [protected], confirmed to me on 23rd July. I get an email 26Jul that your order has been shipped so I called customer service the same morning they put me on hold 4 times extending the call 40 mins and finally I was told by customer service that FedEx will not deliver your order and you will be fully refunded and will get an email shortly. I did not get n email once again so I decided to chat with an expert on Saks off website but he said there are no notes of any conversation and you will be delivered the shoes.

I am travelling and the shoes will be delivered after 3 different conversation no one helped me and they make you talk to fake customer service. Saks off is the worst and I am extremely disappointed with them and there company. I will tell all my friends and family to be careful because I have been scammed by Saks off. three different customer service and all lied to me.

My order #[protected]

I placed order unknowingly my card was locked the 1st rep tried to help but before I gave a new card number I wanted to check with my bank.I called back to saks of 5th to try with order again and the same unlocked card wouldn’t go through I also gave a debit card from personal bank and did not go thru I have no problem with any card or financial institution.but my card(s) did not go thru I am on phone with card company as I text can you help please

Order# [protected]-

Two products (women's shoes) were purchased on November 29, 2021. They were Christmas gifts and after finding that they did not fit, they were both returned. After contacting Borderfree (third party that delivered the goods?) , they sent my a return authorization and both pairs of shoes were returned on Dec. 27, 2021, and delivered to the return address on Dec. 30, 2021. Today is June 6, 2022, and after many phone calls, emails, case#'s, and promises, I still do not have my money back. So many excuses: I have been promised many times that the refund would show up in my account-that didn't happen; that my case has been escalated and I would get my refund-that didn't happen; that I should contact Borderfree direct for my refund(are you kidding me!?!); and now, absolutely NO response to my emails requesting refund update. IT HAS BEEN 6 MONTHS AND STILL NO REFUND. THE FAILURE TO PROVIDE A REFUND FOR RETURNED GOODS IS ABSOLUTELY UNACCEPTABLE!

Hi,

I’m feel so unlucky, so upset 😭 that this is my first purchase with Saks Off 5th to purchase a Furla bag. I really got a shock to read through on the reviews now that I really regretted that I did not read all the reviews before making a purchase.

They said that the Furla bag is authentic but ended up I had received one with a inner tag that stated made in China. I also saw why was it shipped from China to Singapore. When I pm their fb, they said I could do a partial refund or a full refund. So I had requested a full refund. But when I had received the email, there are some ridiculous return charges.

By deducting the original order fee & postage fee. Why should I be the only paying for that whereby I’m not the one making the error. How can Saks selling a non authentic item to want to cheat me?

The company should not expecting a customer to pay for the original order fee & shipping for the refund.

You will lost a customer by doing so because it’s very unfair & unreasonable. Like as if paying for nothing yet still must go through a lot of troubles to return it. I hope the company can explain to me why am I getting a China item instead of an Italy one?

I want a FULL Refund! Because it’s the company’s fault to make such mistake.

I feel like being cheated.

I shall not be the one to pay for the original order fee & return shipping fee because I did not even receive the ORIGINAL Authentic item! I hope you can stand in my shoes to think how will you feel to receive such item & yet when requesting for full refund but email I had received stated differently. But the Facebook customer service had actually promised me with a full refund!

I’m confused! Can you clarify it!

Kindly get back to me asap, case #[protected]!

Thank you!

SAKS, Sent me a used item (button down shirt) for a new item and then told me they didn't have another, and said I needed to repurchase if I wanted the item that I originally ordered. And you guessed it, all before they refunded me. Its unethical and probably illegal selling used items as new. Customer service was rude. They also cancelled part of my order claiming the were sold out.

Order purchased 04-27-22 arrived 05-01-22

Ordered a pair of Blue Spyder Leggings. Received the order, they were in black. Contacted customer service, they wanted a picture, in the process of trying to provide pic, customer service convo disappeared. Decided to keep them. Tried ordering the blue again since I did like the leggings and just have two pairs. Received 2nd order, again they sent black. Decided to give up trying to get a correct order and decided I just won’t order from them again.

There is a 30 day return window and my item was delivered on 3/18/2022. Today is 4/17/2022 and I am trying to return an item that was not described properly on the web site. The dress shirt requires cuff links and will not work for my 18 year old son.

I previously sent in a comment and was waiting for a reply. Since I didn't receive one I am trying to return the items. When I try, the site says: "There are no eligible item(s) to return from order [protected]." However, today is the 30th day and it should allow a return. The is no customer service number that I can find.

I wanted to try a jacket at beverly connection and asked an employee for help. He paged for someone to come and help. Over 20minutes of waiting and no one came. I asked the jewelry department to call the store manager and still here 10 minutes later still waiting for store manager to unlock a jacket so I can try it. This is an outrage what will it take to get a decent customer service.

I had purchased a Gucci belt online on February 15. I received indication via email that the belt was shipped on February 17, however, only a shipping label has been created. On March 1 the item still had not been delivered to me and there was no updated tracking information, leading me to assume the belt was lost. I called off Saks to ask them for a refund since the belt never arrived. The representative stated that the item does appear to be lost and that I should be receiving a refund and a case number was given to me. A week has gone by with no update so I called off Saks again today at around 8:45 AM central standard time. I spoke to a Brandon who was probably the most rude, condescending, argumentative, and useless representative I’ve ever Spoken to. He did not want to look up the case number, and he kept trying to tell me that the item was going to be delivered when I repeatedly told him it was lost and I should be receiving a refund. I asked to speak to a supervisor which Brandon refused to have me speak to you. He stated that I had an attitude and that He was answering all my questions and there was no need for me to speak to a supervisor! I asked probably 50 times to speak to a supervisor and told Brandon I had no interest in speaking to him anymore, and he still refused to have me speak to a supervisor! I want to report Brandon for insubordination and being a terrible customer service representative who is a bad example of the Off Saks brand. Disciplinary action for this terrible customer service representative, Brandon, should be taken . I believe he should be reprimanded, education should be given, and disciplinary action should be taken against him, I’ve never been so upset after a phone call in my life.