Menu
Write a review
File a complaint
Safeway

Safeway review: Spoiled food

J
Author of the review
11:33 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I have shopped at the Safeway in Pollock Pines, California from time to time. On four different occasions in the past 11 months since we moved to the area, I have purchased meat there that, when opened on the day they were purchased, were horribly rotten. On two occasions it was vacuum sealed lamb and on two others it was vacuum sealed grass fed ground beef. Both had come from the same refrigerated case. On three of those occasions, I just threw out the offending meat. The fourth, though, I had spent nearly $30 on a rack of lamb and I had had enough! I drove straight back to the store where I had purchased it less than an hour prior, and the manager allowed me to exchange it for something else... We avoided the meat entirely... But she was completely disinterested in hearing my concern that there may be something wrong with the refrigerated meat case or perhaps their food handling practices in the meat department needed to be reviewed. Then, just yesterday, I discovered that the gallon of milk I bought there on Sunday (yesterday was Tuesday), was spoiled - not just a little! I have checked the temperature in my refrigerator and it is 36 degrees, well within the safe range for storing food. We live 4 miles from that Safeway and had driven directly home, the milk was literally the first thing I put in the refrigerator just moments after arriving home.
At this point, I just can't justify shopping there anymore. I'd rather drive to the Raley's in Placerville which is further away, than buy rotten food at the Pollock pines Safeway. I'm still a little scarred by the smell of that milk! It was traumatizing! Lol!

Desired outcome: That Safeway review their meat and cold food handling practices and check the temperatures in their refrigerated cases.

0 comments
Add a comment

More Safeway reviews & complaints

Safeway - False 34
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Safeway - Crv charge for meat! 77
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Safeway - safeway store manager 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Safeway - misleading coupon 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Safeway reviews and complaints
  1. Safeway Contacts

  2. Safeway phone numbers
    Click up if you have successfully reached Safeway by calling +1 (877) 723-3929 phone number 1 1 users reported that they have successfully reached Safeway by calling +1 (877) 723-3929 phone number Click down if you have unsuccessfully reached Safeway by calling +1 (877) 723-3929 phone number 1 1 users reported that they have UNsuccessfully reached Safeway by calling +1 (877) 723-3929 phone number
    Retail Store / Corporate
    Click up if you have successfully reached Safeway by calling +1 (877) 505-4040 phone number 1 1 users reported that they have successfully reached Safeway by calling +1 (877) 505-4040 phone number Click down if you have unsuccessfully reached Safeway by calling +1 (877) 505-4040 phone number 2 2 users reported that they have UNsuccessfully reached Safeway by calling +1 (877) 505-4040 phone number
    Grocery Delivery
  3. Safeway emails
  4. Safeway address
    Customer Support Center, M.S. 10501 P.O. Box 29093, Phoenix, Arizona, 85038, United States
  5. Safeway social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 26, 2026
  7. View all Safeway contacts

Most discussed Safeway complaints

Pharmacy
1
(opinions to this review)