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Safeway review: gas rewards 8

L
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1:39 pm EDT
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Why does my Safeway in Annapolis tell me that I'm entitled to gas rewards but never give you any information about the program or the location of a participating fuel station? What's up with that?

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The complaint has been investigated and resolved to the customer’s satisfaction.

8 comments
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joe
May 25, 2008 3:01 pm EDT

Ask. Sorry to hear that your mouth and feet don't work.

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Frank Murphy
Jun 09, 2008 5:33 pm EDT

So I spent over $50 at Safeway the other day assuming that I would then get the $.20 discount at their gas station! Imagine my surprise and annoyance when I was informed that I didn't qualify for the widely advertized discount come-on! They informed me that I hadn't really spent $50 on the right items because certain items didn't count! I'm a senior citizen who has been a costumer of safeway's for over 45 years and didn't think I'd have to take a magnifying glass into their store to be able to read the fine print! Shame on
Safeway's for cheating someone like myself! I'm fortunate to live where I have an alternative to Safeway and believe me they have lost a formerly loyal costumer!

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Angela Channing
Aug 31, 2008 7:54 am EDT

The gas promotion always makes me laugh because they make such a fuss about it at the Carney (Parkville) Safeway and in order to get the promotion, one needs to drive to the Perry Hall gas station which is more than a half hour round trip. Besides, Costco gas is a much better deal and I fill up while I am there. Thank you for listening.

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albert
US
Apr 27, 2009 1:01 am EDT

We, my wife and I are wondering is there any way possible to find out who or in what state would someone be using our phone number to use up our gas rewards. Because that is what happening if it is one of our kids we will know because they all live in different states. Is there something we can do so no one can use up our rewards. I thank you

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Port Angeles Rewards Agravation
Port Angeles, US
Jul 08, 2010 11:49 am EDT

I had earned a 10 cent credit towards gas from my last shopping trip and when we went to use it last night, it was not available. There has to be a way to use a pin number so not everyone can use your credits that has your phone nubmer. I really needed that credit yesterday and am extremely frustrated with the system. I would also like the option of choosing when I want to use my credit.

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Don potter
US
Aug 28, 2015 2:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is just another food store scam .except for Fred Meyers most "rewards "seem to have a built in way out for the scamsterns .When EARNING a "reward " that has a experation date you in fact have nothing. after a very short period of time your REWARD magically disappears and is replaced with another shallow promise of gain ..so keep shopping for those fantom rewards folks and if you think another way we can make a buck feel free to earn a reward and send it to our upper management !🐀🐀🐀

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ddubocq
US
Aug 28, 2016 4:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was charged the same amount for gas [$2.53 a gallon] even though I used Safeway Rewards at Chevron. Prepaid $30.00 and got a receipt which stated 20cents off a gallon on regular price which was not listed on receipt. So I should have paid $2.33, right. I got 11.9 gallons for $30. Do the math and the result is $2.53 a gallon. I asked the attendant for a hard copy of what I paid per gallon and was told I would have to see the Manager who would be there the next morning . I was also told that the pumps did the discount automatically. This is a scam by Chevron

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zen drt
US
Aug 21, 2018 11:52 am EDT

Economics. This is how the program works:
When you get a discount on gas at Chevron, let's say, Chevron makes a smaller profit. Safeway makes up some of this loss but not all of it. The reason being that Safeway is incentivizing the customer to choose Chevron over a competitor so that increases volume for Chevron. So for example, if the discount is $0.20/gallon, Safeway pays Chevron $0.18. Where does Safeway get that $0.18? Two ways. One, by signing up for their 'rewards' program they can set their pricing just right so customers who buy a particular set of products generate sufficiently high profits. Two, let's just say read that privacy agreement you clicked "agree" on without reading.

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