Safeway review: Customer service

I was just at your store in Poulsbo Washington and spent over 25 minutes waiting in the check out line as there were only 3 checkstands open with lines stretching down the aisles. Eventually the poor wine steward was called up to check, but that was it. During this time I saw the store manager walking around acting busy by straightening already straight floor stacks and fronting floor displays instead of actually helping out or doing anything productive as the other employees were running around like crazy. Has your company really cut back so far that you no longer staff extra for holidays and allow such poor management in your stores? If so why should we consumers bother spending our money with you when so many other options?