Dear Sir,
The reason for this correspondence is to attempt to find a solution for a problem that started at your Monaca, PA location in 2022.
In March of the year, 2022, I delivered my John Deere tractor to the above location. The reason was the bottom seal on the motor was leaking oil onto the belts. There was nothing else wrong with the tractor. Three or four months later, the mechanic called me and stated that the compression on the engine was down 30%. Even though my yard is level, I told him to go ahead and make the necessary repair. Another six months later, I went in person to the store and the head mechanic and some of the mechanics had quit and they would have someone else work on the tractor in a timely manner. After much time and nothing being done, in the spring of this year, 2025, I was told that pieces from the "governor" were missing and now the mechanics didn't know how it would all go back together. I spoke to the new store manager, and he said that perhaps "we" could make some agreement in response to the fact that the tractor is not working, and they don't know how to get it running again.
The manager hasn't contacted me since that day. I believe he wants me to come and pick it up and just forget about the whole thing. It was a good tractor before I took it to them. I paid $3500 for it 20 years ago and it cut my 1-1/2 acres of grass without any problem.
The mechanic said the lawn mower runs great, however without the "governor" it runs so fast, it has to be shut off or it will self-destruct.
If this happened to you, what would you do? This is the kind of thing that goes on below your radar.
Claimed loss: $1000 for my inconvenience and loss of use of my tractor for 2 years.
Desired outcome: We would like to have our tractor fixed and returned to us in a workable condition. You tell me, I've been a patient man, but this is ridiculous.
Confidential Information Hidden: This section contains confidential information visible to verified Rural King representatives only. If you are affiliated with Rural King, please claim your business to access these details.