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I purchased 4 chicks Sunday evening right before closing at 9 at the New Philadelphia, Ohio store. I had one die after business hours Monday so I called first thing this morning (Tuesday) to see about replacement and “it’s outside 24 hours.” It was a mottled Java chick so of course $12. Is there any way to just get a replacement chick? I’ve gotten a ton of chicks from you guys with no issues but I had a dog attack because some losers decided to dump their dog near my property, lost 16 chicks and chickens on Saturday. I am out HUNDREDS of dollars not to mention heart ache. My phone number is [protected] look and see how many chicks I’ve purchased from you and lost on Saturday.
I wasn’t going to write this much but the website said I wasn’t getting enough attention with my to the point message lol
Claimed loss: Mottled lava chick
Desired outcome: Replacement chick, it doesn’t even have to be the same kind. I don’t have a picture but I have it in my freezer for proof.
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That is a rough week. Losing birds to a dumped dog and then having a chick die is salt in the wound.
Here is the practical path: call the New Philadelphia store and ask directly for the store manager, not a cashier or shift lead. Explain the dog attack and that you are a long-time customer. Most stores have discretion on the 24-hour policy for regulars. If they still refuse, ask for the district manager's number.
Also, check your receipt. Some Rural King stores have a 48-hour live arrival guarantee on poultry, not 24. The policy varies by location.
For the future, consider buying from a local breeder or hatchery that ships directly. Meyer Hatchery and Cackle Hatchery both have stronger guarantees and better customer service.