Royal Caribbean Cruises review: Denied compensation after cabin made us sick

My Husband and I took a cruise on the Harmony of the Seas from 11/01/2023 through 11/05/2023. On day 2, I came down with a horrible rash on my face after sleeping in the bed and room that was not clean. This cause an allergic reaction which elevated my blood pressure. I had to see the doctor and receive treatment for both. Needless to say, we could not enjoy ourselves on day 3 due to recovering from this incidence. On day 3, my husband developed gastrointestinal issues (diarrhea) and had to be seen by the doctor. We are told to quarantine in our room for at least 24 hours. We complied as instructed. We were told that we would receive a credit to use toward another cruise but did not receive it. When I call to inquire about, I was then told that only my husband would receive it even though we both were told to quarantine in our rooms. As of today, I have not received anything from Royal Caribbean. I also, requested a copy of our medical records on 11/16/2023 and they still have not sent anything. This company has poor customer service and no accountability. My email is [protected]@yahoo.com. My cruise ID: 9971366