Royal Caribbean Cruises
United States - 33102-6053
I just wanted to post my feelings about Royal Caribbean sending cruises to Haiti. Is it just me or does it sound like this cruise company only cares about the money they can make for themselves? With how many people are injured and continue to die, Royal Caribbean should be sending cruise ships full of aid supplies rather than snotty tourists. I'm a Marine veteran and while I was in Iraq we completed many humanitarian missions, which is why this makes me sick. How can you ignore the realities of the world you live in, and continue like nothing ever happened?
I can't tell you how disappointed I am with Royal Caribbean and Oasis of the Seas. From start to finish this cruise was a disaster in the making. I don't blame my travel agency (Ready Set Go Travel), they did everything in their power to help correct all the problems I experienced on board.
Where do I start? The ship is a small city. Gone are the personal touches. Gifts ordered by both ourselves and our travel agent were NOT received (yet Royal Caribbean had BOTH orders on record).
Our cabin attendant didn't clean. Our beds sheets were NEVER changed. I intentionally placed an ink mark on the sheet. In 7 days the sheet was NEVER changed.
Rude passengers everywhere. Forget "My Time Dining" more like when we can seat you dining.
Horrible ports. The ship is simply too big. It's fiasco from the minute you board. This is a case of bigger is NOT better and I will NOT return to Royal Caribbean after the rude, uncaring service I received.
I spend a lot of money booking two to three cruises each year. This is my LAST time with Royal Caribbean or any related cruise line.
The Voyagers of the Seas is a beautiful cruise ship, but be for warmed it is very dangerous, especially for women traveling with girlfriends. Husbands watch your wives and children. I know first hand there is a dangerous criminal who works on board, he preys on women. His name is Rafael Rodriguez. He is from the Dominican Republic, he works in one of the dining rooms in one of the larger restaurants. Rafael is very charming, but dont be fooled he preys on women, single and married women. His goal is to get to know you, so he can steal your money; he will go to any lengths to rob you.DO NOT ALLOW HIM TO SERVE YOU DRINKS!!! I know because I am a tourist who was violated by him. His accomplice is his wife, who is also facing charges. Be careful he is violent and ruthless, Rafael is wanted by the police back in his own country, is awaiting trial for Criminal and Civil charges against him. Again RC is aware of the criminal activities Rafael is involved in, in fact they make it possible for their employee to continue, as they continue to employee him. I have spoken to other women who have also traveled on Voyagers of the Seas (check Facebook) who also have been violated by him. Sadly two of the women are afraid to come forward. The Company, Royal Caribbean is aware of Mr. Rodriguezcriminal activities, they refuse to get rid of this employee, he remains on board. Think twice about traveling with this company, since the security of Royal Caribbean guests is being compromised, as the company is obviously not particularly concerned with the safety of their female passengers.
My husband and I have cruised for over 10 yrs. We have a trip 4/11/09-4/18/09, we checked luggage at port of Miami, watched them tag it, and put correct room# on, bag's, 3 of them. Never saw them again, we cruised 7 days, nothing, no clothes, toiletries, shoes or cameras. Royal gave us a $200.00 voucher for their online shop, (after 2days)have you ever shopped on board, we purchased 2 bathing suits 1 T-Shirt apiece. There does that $200.00, cancelled excusions, had no long pants or sneakers, can't attend formal, was told "NOT ALLOWED IN EATING INSIDE WITHOUT, SHORTS OR LONG PANTS, ..it was a total waste of $3500.00, plus airfare. Royal stated they ARE NOT RESPONSIBLE FOR LUGGAGE AT PIER, THEY DO NOT HIRE, THEM...BUT WAIT..they sure are responsible since they outsorted the job. Long story short ending, they had me spend 5 days itemizing all the items, item description, approx.date purchased, approx. cost. so I did typed it and mailed it. YOU KNOW ALL ALONG ROYAL KNEW THEY WOULD ONLY REPAY $600.00, TOTAL TO US. MY LUGGAGE AND TOILETRIES COST THAT MUCH...WHAT A TERRIBLE HORRIBLE COMPANY THIS IS AND I WILL SEND AS MANY EMAILS AS I CAN ABOUT THIS, AND HOPE NO ONE EVER HAS TO GO THROUGH THIS AGAIN...YOU TALK ABOUT '''''''NO, NOT ANY CUSTOMER SERVICE, '''''HANDS DOWN ROYAL SHOULD GO OUT OF BUSINESS, AND STOCKHOLDERS SHOULD BE AWARE OF THEIR PORR UNFRIENDLY, UNCARING, RUDE WAY OF HANDLING THIS SIUTATION, SO BASICALLY WE WASTED OVER AIRFARE AND CRUISE, $4, 000.00, I SPEND DAYS TO COMPLETE THE FORM KNOWING NO MATTER WHAT I WAS ONLY GETTING A MAX. OF $600. FOR BOTH OF US...BEWARE PEOPLE, THEY ARE A SORRY EXCUSE OF CRUISING AND CUSTOMER SERVICE...TERRIBLE..I AM STILL CONTACTING PEOPLE. BUT, YOU ALL MUST READ THE ARTICLE, WHERE '''ROYAL CARIBBEAN BANS COUPLE FROM SAILING DUE TO COMPLAINING""" READ IT..TERRIBLE.
Royal Caribbean Cruise Line- Reprehensible customer service!
Shame on Royal Caribbean! My family has been planning our first ever cruise since May of 2008. We were all set to go on our cruise on Monday March 23rd. Unfortunately our 6 year old son who had blood clots at birth, resulting is a stroke, the loss of one arm, cerebral palsy, and epilepsy had a severe seizure the day we were to fly to Florida. Chase’s seizures have always been controlled with medication and we’ve never had any problems in the past. We ended up spending the day in Riley hospital for children. Our son’s neurologist recommended that we not take the cruise since we didn’t know what caused this seizure to be so severe and the risk of him having one at sea and having to be air lifted out was too great. She wrote us a note to give to the cruise line recommending he not take the cruise and told us she thought they'd be understanding since she'd had other patients in the same situation with other cruiselines. We of course we were all devastated that the trip we had been planning for almost a year would not happen. I called Royal Caribbean and quickly found out that we hadn’t purchased trip insurance, which obviously was a huge mistake. I explained why we couldn’t go and was transferred to Annie is the resolutions department. She offered to give us 200 a person in vouchers that would have to be used in a year. I explained to her that we didn’t think we would ever be able to take a cruise with him and even with the 200 dollars in vouchers we would still be losing 1, 500 dollars on the cruise. She told me that was all she could do and that I needed to let her know in no later than 2 days at the most so they could RESELL my rooms! Can you believe that? Why the heck would I care if they got to resell my rooms if they weren’t giving me my money back? She even asked why all four of us weren’t going on the cruise if it were just 1 child. I couldn’t believe what I was hearing! Like I would leave my child home and go without him? I decided I’d wait 2 days and call back since I didn't care if they resold my rooms or not. This time I spoke to someone else and told her what Annie had said. I asked to speak to a supervisor to see if they’d be willing to give us the money instead of a voucher or consider refunding all of it. The supervisor REFUSED to even get on the phone and speak to me. She told the lady on the phone to tell me the offer was firm and it was all they would do. I can’t believe that Royal Caribbean doesn’t have better customer service than that! I've never heard of a supervisor not even taking the time to talk to someone.
We booked a cruise directly with RCI, instead we ended up in a reconditioning/construction zone. Imagine being on a cruise ship, for a well-needed vacation, that you paid good money for, and you end up being in TOXIC FUMES for approximately 7 days of your cruise. We went through paint scraping, painting (marine-based paint), tearing down of walls, putting up walls with SPRAYED ON GLUE (maintenance workers wore respirators), the tearing up and putting down rugs in our entire stateroom area! All this with NO FANS and NO VENTILATION.
We all had dull headaches, flu-like symtoms, not to mention we were all cranky.
Areas were closed off, we constantly had to use the elevators to go up and down to cross over mid-ship.
The fumes were in the hallways, elevators, our stateroom area, even the dining area!
AND WE PAID FOR THIS!!!
Save your vacation, run screaming from RCL.
On Royal Caribbean, you are vacationing cattle, held captive to be herded and milked dry. You will encounter all manner of crass, tacky scams designed to wring every penny from you before you are hustled grumbling home. Royal Caribbean brings new meaning to “shake down cruise”.
Tips for Royal Caribbean cruisers:
1. BEWARE OF RCL AMNESIA - Record everything the Royal Caribbean reservations agent says to you. Bring the recorder with you aboard. You will need the recorder and a stool for the hours you will spend complaining at the“Guest Relations” desk. Get everything in writing. RCL reservations will tell lies to get your booking. Nobody on board will honor the lies.
2. WEAR COMFORTABLE SHOES – You will be gouged by RCL for a ride to the end of the pier. It is worth the walk. Royal Caribbean shore excursions are a complete rip off. You will find great cheap tours within a block of the pier head.
3. REVENUE ENHANSEMENTS – Royal Caribbean will give you crummy orange juice, awful coffee and cafeteria food as a part of your ticket. If you want decent food, real orange juice, sodas, water or drinkable coffee, you must pay lots extra. On our RCL cruise, there was a $25 dollar per person cover charge just to set foot in the decent restaurants. Internet service is set to run at a snail’s pace, maybe because RCL charges by the minute. You will be given a handful of gratuity envelopes. Swallow your anger and tip, in person, only those staff that actually did their job. In our case, our cabin steward, one bartender and one waitress.
4. ADVANCE PURCHASES – If you purchase anything from RCL reservations for a “discount” you are being screwed. The same packages are available at the same price aboard the ship. When you try to redeem anything you pre purchased from Royal Caribbean be prepared for a long, long wait and something like an IRS audit. The usual excuse is “nobody has the wine locker keys” or “the wine steward is off duty”. If you advance purchase wine you can’t have it delivered to your state room. Room service will, however, sell you another bottle instead of delivering what you have already purchased. RCL tells you where and when you can have the wine that you pre purchase. If you buy a soda package you are doomed to roam the ship for two weeks carrying the “special” sippy cup that you must drink from to be served.
5. ALCOHOL – You will pay simply infuriating prices for alcoholic beverages aboard a Royal Caribbean cruise. RCL will search you and your bags at each gangway to make sure you don’t have any bottles…they even sniff your mouthwash. Once they are sure you have no bargain booze they will really put the screws to you. Expect to pay multiple times the retail price of a bottle of wine. You will pay almost the cost of a twelve pack for just one beer. Plan to get short poured on cocktails and bend over and grab your ankles when they bring the bill.
6. AIRPORT SERVICE – Imagine the service you have received from the airlines in recent years. Picture your worst airline terminal nightmare. Visualize long lines, screaming kids and high handed treatment from puny gods behind counters and podiums. Now surround that with water and you get some idea of the Royal Caribbean cruise experience. Royal Caribbean advertising bears no resemblance to RCL reality. As our shuttle bus finally departed for the airport, someone yelled “Anyone who had a good time, raise your hand”….nobody did.
Royal Caribbean still owes us $92 dollars in disputed charges… They were going to contact us. I am not holding my breath.
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Adventure of the Seas • Allure of the Seas • Brilliance of the Seas • Enchantment of the Seas • Explorer of the Seas • Freedom of the Seas • Grandeur of the Seas • Independence of the Seas • Jewel of the Seas • Legend of the Seas • Liberty of the Seas • Majesty of the Seas • Mariner of the Seas • Monarch of the Seas • Navigator of the Seas • Oasis of the Seas • Radiance of the Seas • Rhapsody of the Seas • Serenade of the Seas • Sovereign of the Seas • Splendour of the Seas • Vision of the Seas • Voyager of the Seas
My wife and I wanted to see the Mediterranean area as a nice second anniversary trip. In the past, we have...
Buyer Beware applies here. I just got back from a Caribbean cruise on Royal Caribbean's Freedom of the Seas. It was barely 'okay' because after spending a lot of money for the cruise we got on board only to find that so many things cost extra like juice at lunch, the arcade, yoga classes, and band-aids. (They wanted 50 cents for a band-aid.) All these extra costs ruined the rest of the cruise, and they don't care! The food was okay but there really wasn't a lot to do on the largest cruise ship in the world. My suggestion: go when it's cheap or don't go at all! Spend your money on a trip to Grand Cayman or Kauai where you're not at the mercy of other people! If you do go on a cruise surf the net for complaints like this one.
Cruise on Serenade of the Seas
October 29, 2006 - November 11, 2006
Departing San Diego and arriving in San Juan
When we arrived at Aruba on November 10 and proceeded to leave the ship to go ashore I fell on the ship's gangway. The last section of the ramp, before the stairs, did not have any traction material on it and I slipped once I stepped on it. I fell backwards landing flat on my back with my camera under my right shoulder. Little did I realize that one of my camera lenses broke as a result of the fall until later that day when I attempted to use my camera. The lens in question, a Sigma 28-70 F2.8 EX, was cracked during the fall. My camera and lenses were packed in a Lowe Pro camera bag which helped to minimize the damage that occurred otherwise it could have been much worse.
I filed a personal loss report once I got back on board and was assured that the paperwork would be forwarded to Miami ASAP and that I should call on Monday to ensure it had arrived.
I called RCCL's head office on Monday (Nov 13) and was asked to fax all of the documentation including the original sales receipt for the lens which I did. I called back the following Monday (Nov 20) to get a status update and was advised that my file didn't contain any comments.
I waited for 2 more weeks and then called back again on Dec 4. I was able to speak to an agent and this time I was told that a package had been mailed out to me. When I asked what date the package was sent the agent replied "at the end of November". I said that I would wait for another week or two and if I did not receive anything by then I would be calling back. To date I have not received any package from Royal Caribbean Cruise Lines.
I called back on Monday, December 18, and was able to speak to an agent and was advised that Betty, a risk agent, was looking after my claim and was transferred to her extension and left a message asking her to call me with a status update.
I called back on Wednesday, December 20, and spoke with a customer service agent and was advised that the agent handling my claim no longer worked for the company. I called their HR department and explained the situation and asked to speak to a supervisor and was directed to Pamela. I left Pamela several messages and the original agent, Glenda Serrano, to call me back and haven't heard a word.
On Thursday, December 21, I called Royal Caribbean again and let the call transfer to the switchboard. I asked to speak to Betty and was advised that she no longer worked for the company. I explained to the operator that I had made a damage claim and was advised that Betty was assigned to my case. The operator said she was mistaken and transferred me to Betty's extension and had to leave her a message.
I have left numerous messages for Glenda, Betty and Pamela asking to be called back with a status update and these requests seem to fall on deaf ears.
On Thursday, December 21 Betty called me back and asked me how I got her name. I explained to her how I was given her name and Betty advised me that she wasn’t looking after my claim and that Glenda Serrano was the agent who is handling my claim. Betty said that Glenda was in a meeting and that she would pass on my message and ask Glenda to call me. Unfortunately Glenda didn’t return my call so I still don’t know what my claim status is.