My husband and I have cruised for over 10 yrs. We have a trip 4/11/09-4/18/09, we checked luggage at port of Miami, watched them tag it, and put correct room# on, bag's, 3 of them. Never saw them again, we cruised 7 days, nothing, no clothes, toiletries, shoes or cameras. Royal gave us a $200.00 voucher for their online shop, (after 2days)have you ever shopped on board, we purchased 2 bathing suits 1 T-Shirt apiece. There does that $200.00, cancelled excusions, had no long pants or sneakers, can't attend formal, was told "NOT ALLOWED IN EATING INSIDE WITHOUT, SHORTS OR LONG PANTS, ..it was a total waste of $3500.00, plus airfare. Royal stated they ARE NOT RESPONSIBLE FOR LUGGAGE AT PIER, THEY DO NOT HIRE, THEM...BUT WAIT..they sure are responsible since they outsorted the job. Long story short ending, they had me spend 5 days itemizing all the items, item description, approx.date purchased, approx. cost. so I did typed it and mailed it. YOU KNOW ALL ALONG ROYAL KNEW THEY WOULD ONLY REPAY $600.00, TOTAL TO US. MY LUGGAGE AND TOILETRIES COST THAT MUCH...WHAT A TERRIBLE HORRIBLE COMPANY THIS IS AND I WILL SEND AS MANY EMAILS AS I CAN ABOUT THIS, AND HOPE NO ONE EVER HAS TO GO THROUGH THIS AGAIN...YOU TALK ABOUT '''''''NO, NOT ANY CUSTOMER SERVICE, '''''HANDS DOWN ROYAL SHOULD GO OUT OF BUSINESS, AND STOCKHOLDERS SHOULD BE AWARE OF THEIR PORR UNFRIENDLY, UNCARING, RUDE WAY OF HANDLING THIS SIUTATION, SO BASICALLY WE WASTED OVER AIRFARE AND CRUISE, $4, 000.00, I SPEND DAYS TO COMPLETE THE FORM KNOWING NO MATTER WHAT I WAS ONLY GETTING A MAX. OF $600. FOR BOTH OF US...BEWARE PEOPLE, THEY ARE A SORRY EXCUSE OF CRUISING AND CUSTOMER SERVICE...TERRIBLE..I AM STILL CONTACTING PEOPLE. BUT, YOU ALL MUST READ THE ARTICLE, WHERE '''ROYAL CARIBBEAN BANS COUPLE FROM SAILING DUE TO COMPLAINING""" READ IT..TERRIBLE.