Rotita.com
reviews and complaints

On April 7/16 I ordered 4 bathing suits and paid in full with my visa.
It is now July 13/16 and I still have not received the order.
The tracking number they gave me is bogus. It does not work, never did.
When I finally contacted them via email (after a frustrating week of trying to find a contact to inquire about) they continue to send me emails in broken English and ones that do not make sense.
Things like" what you want us to do for u? " X 5 times
you have not receive the order? X4 times
our shipping apartment is checking, pls wait X 3 times
And many more. I suspect they are stalling for some reason.
This company cannot possibly be legal. I have read dozens and dozens of reviews and complaints all with the same scenario. How can this be allowed to happen?

I ordered a dress for my grandma's funeral, I paid £10.00 for the 3 days express delivery and it arrived over 3 weeks later! I have been emailing them and calling since march 2016 to request a refund for the delivery I did not receive. They have refused to refund it, admit they can not offer this service (So why charge people for it?). Half of the time they ignored my emails and when they did respond they were rude and replied in slang text speak. Incredibly unprofessional and very untrustworthy.

It is pure theft to take money from me for a service they do not provide. They are refusing to refund the money.

It even states free shipping worldwide on the website! What a joke.

I have full email conversation.

I ordered a swimsuit from here it didn't fit my daughter. So I keep emailing them asking for an address to return this item and they finally responded with this "These are Asian size clothes and it tells you on the catalog have you ever tried looking at it" when they were supposed to send me their address for a return. I have emailed, emailed, did research online there is no address to be found to return an item. If it's Asian sizes then WHY are all the women on the sites BIG AMERICAN WOMEN ? Please stay away do not order from them. I am going to try to get in touch with consumer products and have them removed from the web for advertisement. This is a SCAM people

As I cannot track this order through My Account because sign in does not accept my email and password nor can I register as message displays I am already registered, yet I cannot check my order. Please inform me via email when I can expect this order.

Ship to
Ann Williamson
Unit 7 54 Kingloch Pde
WANTIRNA Vic 3152
Australia
Transaction ID 6CP05363PJ0049710
Seller information
Rotita.com
http://www.rotita.com
[protected]@rotita.com (MESSAGE READS: Access Denied on this site)
Invoice ID
WW1605301013032541
Your purchase
Rotita.com $24.23
Shipping $0.00
Tax $0.00
Purchase total $24.23
Fee $0.00
Total $24.23
• See details on our Classic site (MESSAGE READS: Access denied on you site)

Customer Support At :05/08/2016 04:10:38 AM
Please make sure you have checked the size chart before ordering. If the size information on Rotita is wrong, we are responsible for it. If it's correct, you are responsible for any fees caused by return and exchange. Please check the policy first, http://www.rotita.com/return-policy-a90.html

Adminstrator At :05/09/2016 09:10:31 AM
Hello，if exchanging the item, you need to bear the shipping fee back and forth and the handling fees. It will be more than 30usd, pls know that and think about it again

[protected]@gmail. At :05/09/2016 21:04:37 PM
The size I picked is correct with your measurements and your policy states that is Rotita is wrong you are responsible. So stand behind you policy.

[protected]@gmail. At :05/09/2016 21:05:25 PM
I do not want to exchange I want to return and never deal with your company again.

Adminstrator At :05/10/2016 16:31:41 PM
how about we try to apply 15% refund of your payment as a compensation to your store account, so you can use it in next time.pls advise

[protected]@gmail. At :05/10/2016 21:03:57 PM
How about if you go screw yourself like you have screwed me and it will tell everyone on fb what a crock of ### you are

[protected]@gmail. At :05/11/2016 01:04:37 AM
Is that how you talk in your country. In circles. Well how you probably don't even get that pun.

Adminstrator At :05/11/2016 17:00:10 PM
If keep it, I will try the best to apply 20% refund of the payment to you, hoping you accept

[protected]@gmail. At :05/12/2016 05:50:05 AM
I AM NOT KEEPING I WILL THROW IN THE TRASH IT DOES NOT FIT AND IT IS OF HORRIBLE QUALITY REFUND ALL MY MONEY

Adminstrator At :05/12/2016 14:24:53 PM
so you want to do return?

[protected]@gmail. At :05/13/2016 03:07:37 AM
Yes I want to return for full return.

Adminstrator At :05/13/2016 10:26:43 AM
if return, you need to pay the high shipping fees back and we offer refund as 60% payment of your order after we get it.pls know that

[protected]@gmail. At :05/13/2016 22:02:27 PM
Joke just a joke. I will be sure to let everyone I come into contact with what a sham your company is

Adminstrator At :05/16/2016 15:13:35 PM
Then how about 20% refund? Could you pls reconsider my offer?

[protected]@gmail. At :05/20/2016 21:28:35 PM
At this point just do whatever. Refund me 20% and let me know when I should see this.

Adminstrator At :05/21/2016 09:14:52 AM
ok, we will put 20% back to your store acct, pls no that

[protected]@gmail. At :05/23/2016 21:09:21 PM
this conversation is over I do not want store credit F OFF

Adminstrator At :05/24/2016 09:55:28 AM
how about we refund 20% to your card?

[protected]@gmail. At :05/25/2016 05:02:04 AM
20% REFUND TO MY CARD IS BETTER THAN NOTHING

Adminstrator At :05/25/2016 14:38:51 PM
ok, 20% refund is 8usd, pls no that

[protected]@gmail. At :05/26/2016 02:18:20 AM
Whatever. You could also use some grammar lessons. You have said please "no" that 10 times and it should be know. I am obviously dealing with a 5 year old. Your company name and mine will become synonymous with the wors JUNK and ignorant.

[protected]@gmail. At :05/26/2016 04:11:33 AM
And I CERTAIN my message is getting across as every time I see your site on my FACEBOOK page I comment with those words and people message me and ask what kind of problems I have had and say they do not even wish to deal with that so they are foregoing ordering. Yea me

[protected]@gmail. At :05/26/2016 04:12:58 AM
oh yea PLEASE KNOW THAT

Adminstrator At :05/26/2016 11:39:39 AM
thank you so much for your advice, yes, I know that now and will correct my problem.
and we will process 8usd to your card asap

[protected]@gmail. At :06/03/2016 04:30:56 AM
ASAP huh. Well I think you have no intention of honoring anything.

Adminstrator At :06/03/2016 10:19:44 AM
hello, we have processed it for u, the refund will take 3-7 days to transfer it, pls know that

[protected]@gmail. At :06/09/2016 03:33:50 AM
Um today is the 8th. Exactly 13 days after you said you would refund my $8 (sad but true) Even discounting weekends that would be 9 days and you said 3-7. Again I am dealing with a toddler as you cannot even count. Your company is a sham. Hope you are earing that $2 an hour.

Adminstrator At :06/12/2016 11:31:23 AM
I just checked it for u, as your smae payment has some problem now, we can't refund it.pls know that
in this way, we can only refund 20% to your user center, pls confirm

[protected]@gmail. At :06/13/2016 02:32:05 AM
You are so full of ### you never had any intention of refunding. I assure you there was no problem taking it out of my bank account so there should no problem refunding my payment. I am contacting the better business bureau as we speak.

Adminstrator At :06/13/2016 09:59:37 AM
you can check your card information in your paypal or your bank

date 30th March 2016 delivery end of May 1x XL swimsuit (wrong size)was supposed to be gray bur came in brown There was also a 1x Medium of the same costume which is ok.It has a flap over effect .
I also ordered a gray wool jersey which was of the most inferior quality which means I will never order from you again. It was also free delivery which worked for the jersey but had to pay R82 customs duty for the costumes.
The numbers I have are
W160 [protected]
ticket no T923 146 8750
Rotit 15
I have not received invoices stating that I bought the goods but I have been charged for them.
Best case would be that I have my money refunded for the swimsuit and the jersey. Worst case that I have to return the goods to be replaced but I would not want a replacement for the jersey as I live in South Africa and postal service is impossible. Please let me know if you receive this and what the outcome will be.
Maureen Marshall
7 Gilmourhill Rd
Tamboerskloof
Cape Town 8001
land line +[protected]
Mobile + [protected]

I ordered some clothing and jewelry from Rotita, when I received these items the bag was torn and some items (jewelry, earrings) missing. The clothing were soiled. I emailed the company to tell them I was returning these items sent to me because of this problem and they tried to offer me 30% off, but I could not wear the items because they were white and soiled. My order amount came to $106.93. I tried explaining to this company, but they refused to give me my refund. I sent the items back on 4/15/2016 from the Chicago Post office received my customs tracking. I have not received any feedback or refund as of yet. I will never order because the items are not like it looks on there Web site, and they do not package there products correctly, also it is to hard to receive a refund from this company.

BEWARE and do not make the same mistake 1, 000's of americans are making... ordering "too good to be true" clothing or items direct from China. Chinese mfg's can ship this stuff to you next to nothing, different packaging/shipping system then we have.

If you receive a package, Paypal assumes you got "your" order. No matter WHAT was in that box, you are supposed to return it. TO CHINA. No way, for my $90 and 2# worth of swimwear, it was $55 to send it back. THEY KNOW THIS. There was no good faith effort to assist after I received the order and NOT ONE PIECE FIT.

The swimwear: you do not see back views, but beware, there were NO ties, buttons, hooks and no stretch... so it was truly impossible to pull the tops over my shoulders. I am size 4-6, small so I honestly tried to pull one over my hips when shoulders was impossible. EVEN THE ONE SIZE stuff was too small.

EVEN if it were the right size (which I spent HOURS converting to their cm measurement chart and eventually chose XL for everything except one size) I would not have worn it. Flimsy, poor sewing/matching seams, one trim button was already off and lose in the package, fabric was too thin for me to even consider wearing in public, just a mess.

STUCK WITH IT which is what you'll be. If you order from this company, there is NO fixing it. They will not pick the package up, even though their mistake and returning it will cost 1/2 or more than the items worth.

UNLESS you are willing to kiss your money goodbye, do not order from a direct from china company. I had another order from different company for bike accessories and they too were just wrong, ie the LED light bands were made for a motorcycle but advertised for a bicycle ie I could not pedal FAST enough to get those lights to go etc. Cheaply made and flimsy even if they work for awhile, or fit for awhile.

Google ebay chinese scam OR paypal chinese scam and see how many other people have ordered inferior goods, got the wrong stuff and NO WAY to get a refund. I'm done ordering "too good to be true" cheap stuff, the hours I spent trying to resolve this with Rotita AND paypal I can never retrieve. Cheap junk, argh!

On the 20th of April I ordered a cardigan in a medium size. It is more like a very small and is terrible quality. It is very short and looks nothing like the picture. It is not possible to contact any one in the company and I would have to send it back to Singapore at my own expense. This is the worst customer service and worst quality clothing that I have ever bought in my life. I would like to find out how I can get my 15 UK pounds refunded. I have Paypal proof that I paid but no delivery note or return address came with the garmen.

Many thanks

Hilary

This is just to warn that do not buy from them, they are cheaters and offering a very bad customer service.

Products are all messed up and not what you see in the pics... Bad qlty, wrong sizes... I ordered a medium and its the size of xxs

No return address, no refund and they reply to your questions every 1-2 weeks hardly and after 30 days no refund, no return received.

No address yet given to me after communicating with them over 1.5 months to return that stupid ### they shipped me

They not offering any refund whatsoever or agreeing to anything for exchange either.

Very, very disappointed I tried them.

I ordered 3 swimsuits and two cover ups. I swimsuits are not the size according to the US size chart they have. The suits were extremely too small. I have been emailing them now for two weeks to return the items and have not received a reply. All I want is the return address which is not located on the website or a working US phone number. According to the return policy I must contact them within 3 days of receiving the goods. I did so the very next day. And according to the policies I am only allowed to receive 60% of my return? WTH All of their products did not fit and Good business would give you a full refund not a portion of it. According to the site it is because of shipping cost, however they also stated the return items fee is the customer responsibly. Than why am I only getting 60% of a return if I am paying for the shipment? I paid a shipment fee to receive the goods and now I am paying to mail them back if they ever get back to me with a return address!
This is a horrible company and I wished I had Googled them before I shopped with them.
This is not how a clothing company should operate!

If I could give 0 stars, I would. I made the mistake of ordering from this company. I contacted them because 2 days AFTER I made the order, I got an email saying that the payment hadn't cleared. I have never head of that before, nor did I want to wait, so I contacted them to cancel. They were very quick to respond to my initial request to cancel - within 24 hours and then every 5-10 minutes from there on. They told me to wait because the payment cleared. They never said anything about refunding the money, so I asked a couple more times. They then said, "okay, we can cancel your order after we receive the payment, ok?". OK... so the payment cleared 5/14. I contact them again, and now they have not responded in 2 days. And they have sent out the package - I got a shipment notification email. It's very clear that they are BS-ing. I definitely would not suggest this website. They are not trustworthy, professional, or fair. They also have terrible communication.

Adminstrator At :05/12/2016 17:34:27 PM
sorry, we haven't received your payment till now, we are checking with bank, please be patient.

At :05/13/2016 10:36:55 AM
I needed the products sooner and didn't know there was going to be a delay. I've never experienced that before. If you could please cancel the payment that would be great. I haven't heard about the payment going through. Thanks.

Adminstrator At :05/13/2016 10:48:53 AM
we will confirm your order as soon as we receive the payment, ok?

At :05/13/2016 10:51:03 AM
No... I want to cancel it. My point is not to confirm the order but to cancel it because the payment is taking too long and the order will arrive to late for me.

Adminstrator At :05/13/2016 11:15:25 AM
okay, we can cancel your order after we receive the payment, ok?

At :05/14/2016 16:35:14 PM
Ok I see that the payment cleared. Can you please cancel the order and refund my money? Thanks.

At :05/16/2016 00:07:56 AM
I see the payment cleared... I asked for you to cancel it and you shipped the order instead. Can you please tell me why you did this? I specifically asked before the payment cleared and you said that you would cancel it when you received payment... And you did not honor that. You were also very fast at responding before and now that the payment cleared, you have just disregarded this issue. I demand a refund for this order in full amount.

At :05/16/2016 23:59:21 PM
Is anyone going to respond? I know that you receive these messages and have customer service 24 hours per day. I am asking for someone to respond and let me know what you can do about the refund. You said that you will cancel the order after you receive the payment. I was patient to wait but the fact that you have not responded is very unprofessional.

Adminstrator At :05/12/2016 17:34:27 PM
sorry, we haven't received your payment till now, we are checking with bank, please be patient.

At :05/13/2016 10:36:55 AM
I needed the products sooner and didn't know there was going to be a delay. I've never experienced that before. If you could please cancel the payment that would be great. I haven't heard about the payment going through. Thanks.

Adminstrator At :05/13/2016 10:48:53 AM
we will confirm your order as soon as we receive the payment, ok?

At :05/13/2016 10:51:03 AM
No... I want to cancel it. My point is not to confirm the order but to cancel it because the payment is taking too long and the order will arrive to late for me.

At :05/13/2016 11:15:25 AM
okay, we can cancel your order after we receive the payment, ok?

At :05/14/2016 16:35:14 PM
Ok I see that the payment cleared. Can you please cancel the order and refund my money? Thanks.

At :05/16/2016 00:07:56 AM
I see the payment cleared... I asked for you to cancel it and you shipped the order instead. Can you please tell me why you did this? I specifically asked before the payment cleared and you said that you would cancel it when you received payment... And you did not honor that. You were also very fast at responding before and now that the payment cleared, you have just disregarded this issue. I demand a refund for this order in full amount.

At :05/16/2016 23:59:21 PM
Is anyone going to respond? I know that you receive these messages and have customer service 24 hours per day. I am asking for someone to respond and let me know what you can do about the refund. You said that you will cancel the order after you receive the payment. I was patient to wait but the fact that you have not responded is very unprofessional.

I ordered an item online knowing that I was taking a risk but when the item came it did not match the description of size at all. The item is not high quality but it is unwearable because of the size discrepancy.

The ticket procedure they have is clunky and the service I have received has been horrible. First I was told to check the policy online and that if the size chart was wrong they would be responsible. Instead of honoring that they told me I could mail it back but I would only get a 60% refund and shipping wouldn't be worth it. They offered a discount on another item.

When I pushed the issue they responded by offering a 15% discount, which would be 3.75 of the 25 I paid.

Several times I asked to speak with a manager or someone who could accommodate my requests better and was refused.

I ordered an one piece outfit from this company two weeks ago. I received an email to validate my email address. I verified my email and a tracking number was sent the following day. I used the tracking number that was given to me. I began to track my package. It claimed that the package has been accepted. The tracking system said that it was coming from Shangai to New York. That was on the 05/11/2016/. I checked again on the 05/13/2016. Nothing had changed since then. I tried to submit a ticket and the website said that I had the wrong tracking number. I typed the tracking number as it appeared on my email. It still told me that I had the wrong tracking number. I really need help on how to contact these people because I am beyond pissed. Is there a way to bring this company down. They are all over facebook and a lot of people don't know about about how bad of a company this is. I don't recommend that a soul order anything from this site. They need to be taken down. If I had read the complaints first hand like I usually would for any other site. Please do not order from these people please. I want a refund for my package. I really wanted the outfit, but I'm to pissed to except . I want a refund.

I ordered a swimsuit, which took 6 weeks to arrive, when it came it was much too big. I emailed them, asking for a returns address. They replied to say, I would only get 60% refund plus the cost of postage to send it back would be quite expensive so not worth it. They advised me to sell it myself and they would give me 30% refund, to which i agreed.
I managed to sell it to a friend in work, but I am still waiting for my 30% refund. Emails have been going back and to, but I have given up now.

I ordered 3 swimsuits from this company. When they arrived they were not he sizes stated. 2 were much bigger than the size stated and the 3rd one the top was huge but the bottoms were absolutely tiny. I contacted them to ask for a full refund and return address. I received a sarcastic reply stating they were Asian sizes and to give them to someone else as a gift. I responded I was not happy with their reply and again asked for a return address and a full refund, they sent me the exact same response that they were Asian sizes and to give them to someone as a gift. How rude and unprofessional. Grrr😡

Order# WW1603270619411734
I ordered a bathing suit on Rotita's website on 3/26/16. I received an order confirmation that same day. I had not received a shipping confirmation, so I went online to check the status of my order on 4/13/16 and it had not shipped yet! I sent an email to them asking why my order had not shipped, did not get an answer, and then got a shipping confirmation the next day. When I received it 2 weeks later, the packing was horrible, the "packing slip" sticker on the package said the wrong item. The quality of the item was so cheap, the sizing is not right, and it looks nothing like the pictures on the website! And it took a month to receive it!
Will never order from them again!

I placed my order on March 30, 2016. (Order WW1603301924208255). Payment was immediately withdrawn from my account on the same day. I did not receive a tracking number until April 26 after submitting a ticket on the whereabouts of my order. It's been over a month and I've yet to receive anything and no response back from the company when emailed.

Ticket: T7205143889
Topic: Return/Exchange

Customer Support At :04/06/2016 02:41:51 AM
Your order is being processed; we will ship the order soon.
Adminstrator At :04/09/2016 17:03:48 PM
Sorry for the delaying, the processing time of your order needs more days as they are so hot selling.pls no worry, your order is being processed, please allow us some more days, we will rush your order in 2-5 working days
At :04/22/2016 07:05:41 AM
I WANT TO RETURN THE ORDER, WHY WON'T YOU HELP ME. I DO NOT LIKE THE SWIMSUIT
I CONTACTED PRIOR TO SHIPPING ON APRIL 5 AND YOU RESPONDED 4 DAYS LATER, THIS IS ON YOU.
REFUND MY MONEY
Adminstrator At :04/23/2016 16:43:33 PM
I need to know the details why you wnat to return, then we can know how to help you
IT IS CHEAPLY MADE, I CAN SEE THROUGH IT, IT IS NOT LIKE THE PICTURE. THE TOP SEEMS TO BE INSIDE OUT. I REQUESTED TO CANCEL MY ORDER PRIOR TO SHIPPING BUT YOUR COMPANY CHOSE TO IGNORE THE REQUEST AND INSTEAD SAID THEY ARE SHIPPING. YOU NEED TO READ AND ACKNOWLEDGE THAT I PUT IN A REQUEST TO CANCEL PRIOR TO YOU SHIPPING. YOU ARE SCAMMING PEOPLE!
Adminstrator At :04/27/2016 13:49:41 PM
we hope you can understand that the items will not be as same as the items you bought the expensive one from your local shop if you have a high expectation for the item.
At :04/27/2016 20:00:25 PM
I DID NOT KNOW THAT, YOU ARE FALSE ADVERTISING.
REFUND MY MONEY
Adminstrator At :04/29/2016 09:39:43 AM
how about we try to apply 15% refund of your payment as a compensation to your store account, so you can use it in next time.pls advise
At :04/29/2016 20:13:06 PM
NO WAY, I AM NEVER ORDERING THROUGH THIS COMPANY AGAIN. THE FIRST ORDER WAS MADE CHEAPLY AND YOU ARE SCAMMING ME, YOU WON'T REFUND MY MONEY AND I DO NOT WANT TO ORDER FROM YOU EVER AGAIN
Adminstrator At :05/03/2016 16:50:04 PM
If keep it, I will try the best to apply 20% refund of the payment to you, pls no that
At :05/03/2016 21:52:01 PM
I want the $20.00 not 20% --- that is $4.00
What a crock!
Adminstrator At :05/05/2016 16:26:45 PM
I will try to apply the best refund as 30%, pls understand that, so you don’t need to bear the high shipping fees if return
At :05/05/2016 23:53:07 PM
I AM NOT PAYING YOU ANYMORE MONEY, YOU ARE SCAMMERS, YOU WILL BE REPORTED TO THE BETTER BUSINESS BUREAU
YOU ARE HORRIBLE, CHEATERS AND MAKE POOR QUALITY CLOTHING. I AM NOT PAYING YOU FOR SHIPPING, I AM NOT PAYING YOU A DIME
I DON'T CARE THAT YOU ARE IN CHINA

Ordered an item - $18 tank - shipping took a while then the quality was absolutely terrible. Initiated ticket for return and Im still playing the back and forth game with them. They are offerring a 10% refund... then 15%... and actually had the audacity to say their "clothing is very cheap so maybe my expectations were too high." Really? $18 is not "cheap" for a cotton tank top. They are complete scam artists!