Rotitaswimsuits

I ordered 3 swimsuits and two cover ups. I swimsuits are not the size according to the US size chart they have. The suits were extremely too small. I have been emailing them now for two weeks to return the items and have not received a reply. All I want is the return address which is not located on the website or a working US phone number. According to the return policy I must contact them within 3 days of receiving the goods. I did so the very next day. And according to the policies I am only allowed to receive 60% of my return??? WTH All of their products did not fit and Good business would give you a full refund not a portion of it. According to the site it is because of shipping cost, however they also stated the return items fee is the customer responsibly. Than why am I only getting 60% of a return if I am paying for the shipment? I paid a shipment fee to receive the goods and now I am paying to mail them back if they ever get back to me with a return address!
This is a horrible company and I wished I had Googled them before I shopped with them.
This is not how a clothing company should operate!!

Responses

  • Ro
    Rotita.com Jun 24, 2016

    I ordered frm Rotita over mth ago never received. What a scam! Don't order ### frm these people. All bogus!!!#

    0 Votes
  • Be
    Beth bedard Jul 13, 2016

    I ordered swimsuits as well. 4 of them. Paid $260 for the order with my visa on April 7/16
    It is now July 13/16 and no receipt of the order and absolutely no help from the company. They keep emailing me back with the same reply " what you want us do for you". It is not even proper English
    WORST service EVER. How can this be legal?????

    0 Votes

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