Rotita.com
reviews and complaints

Used their sizing chart & a tape measure. Bathing suits. Bottoms too large. Tops to small in middle but straps fell off even on the tightest setting. Took forever to arrive & when we missed the return cut off by less than 24 hours they didn't care. No phone to talk to a customer service person. "Live chat" English was not first language. Not using again. They said too bad.

Purchased 7 items for $116 and they only allow returns on 2 items and it cost me $9.90 more in shipping with their label.

The swimsuits I ordered one of them they are saying was a flash sale and that it is unrefundable and cannot exchange it for any reason, even though the size they sent me was wrong! The day I ordered it on May 29th there was no flash sale it didn't take place until May 30th. They keep denying that I paid on the 29th even though I have email confirmation from them stating I paid on the 29th! My shipment was late and I paid for expedited shipping! They would not return the $21.97 I paid for expedited shipping back to my bank card! They only gave me store credit which makes no sense because why would I place another order with a company that can't get my order right!

Dismal disappointment when only a third of my order arrived. 2 swim tops with no bottoms and 1 bottom with no top. The (2) one piece swim dresses which were also ordered were not even in the order that was sent. If you want to be ripped off this is your spot. I implore do not order from this place, save your money and time. What was sent took six weeks to get here and was wrong.

Invoice ID ww2106272132064604. Ordered on 6/27/21. Transaction ID 9xw90270km4575453. Want to know when my order will be delivered. Terrible customer service. Can't reach anyone. Ordered a swimsuit. This website is terrible. I want to hear from someone immediately or will call BBB this is ridiculous. Need to hear from someone now. I. Can't believe no one can help me with this issue. .

attempting to return items, plus only half of order was received. contact me [protected] or email [protected]@neo.rr.com

I received this brush this morning. I plugged it in and it acted like it was going to work for about 5 seconds. It then got very hot and started smoking. How do I get this replaced? Am I supposed to return this to your company? Please let me know. Thank you

If I need to send this back, please send me the postage to do so.

I have not heard from these people at all. My order # is W2011061234159 I will be watching my Visa Bill to see if they charged me and will, for many months to come. Where are the sweaters that I ordered? Rotita has not sent my any emails about delaying my order. I will never order from them again and will tell my many friends not to, either. This is terrible and just before I was planning on mailing them to friends for Christmas gifts.

Requesting a partial refund! I ordered several things from Rotita.com. Need to return some items because they are too small. I can't seem to get anyone from paypal resolution center to send me a return address label, to get a partial refund. I can't seem to get anyone to give me a phone number for Rotita either, so I can call them to get them to send me a return address label.
Transaction date: January 5, 2020
Seller's name: Rotita.com
Seller's transaction ID: 1NC8964532447533U
Invoice ID: W2001060443045720
Receipt # [protected]
Transaction amouont: $126.04
My transaction ID: 096155454E833433C
Paypal case # PP-D-[protected]
My name and email: Cindy Peters [protected]@yahoo.com
My home phone # [protected]

Your return policy really stinks. I am not inclined do any further business with you. Your customer service is the worst I have ever encountered. I don't know what I have to do to get a return authorization approval. Buy from this company at your own risk. You cannot communicate with anyone who speaks English. The online chat function is a joke. The girl cannot write or speak English. Buy at you own peril. Lastly it takes them forever to ship the merchandise. Losy company to do business with.

This company should not even be in business. Put in an order for 16 items. I received a email saying it may be shipped in separate orders. okay. Got the first 7 days later 2 items. next one 4 items. No email stating why the rest had not shown up. I put in a ticket for cust serv to contact me. They said within 1 business day I would get a response. 5 days later I contacted chat service. She said the rest of my order would come 15 days later! I said unacceptable! She then said 10 days later, I said unacceptable. She said my order would be delivered in 2 days. Never happened. 5 days later, I get another email that your order will be divided into separate orders. The clothes that I have received are of horrendous quality. Since you cannot get a magnified look at the items, you really cannot tell what material they are made of. I will probably need to return all of them. Save yourself some trouble and grief and stay away from this online store!

I returned the item last Oct. 28th, 2019 because the fabric or materials I dont like it, its looks cheap im not happy to wear it. When I returned its in good condition, I never used it. I dont take a photo because I was rushing and so busy that day. And now the supplier says they can only refund 50% coz theres a stain, how come has a stain when I never use it, its Big lies! Im really feel bad, never happened this to me in other store when I returned an item they will give you refund asap is not a big deal. I asks 100% refund to credit in my rotita account so I could use it & buy another item instead. Until now im still dealing on it, its only $33.99 and takes them so long, why they can`t afford to give me a full refund for that amount?. I wont accept a 50% coz that not fair for me, Im not a fool they lied & telling me has a stain on it.

Please help me to sort this out,
Im hoping for your immediate action, regarding on this matter.
Thank you.

Hi there

i ordered a dress on the 23rd September - it arrived on the 16th October - it was not suitable so I returned it. I am still waiting for a refund to my bank account. I did not ask for a credit note - please can you refund my money into my account.

Below is the email I received from Rotita with all the relevant information you need.

• Dear Joanna

Track Number:
Shipping Company:
Returned Items: [protected]-0-XL

Joanna, Monday, 11 November 2019 at 23:40:32 PM
• Rotita
Dear Joanna

We have received the return tracking number and package information. Once we received the return package, we will arrange the refund or exchange for you immediately. Please notice that the refund amount depends on the actual received items and their conditions.

Best Wishes!
Rotita.com, Monday, 11 November 2019 at 23:40:32 PM
• Rotita
Dear Joanna
Items received are as follows;
[protected]-0-XL, 1 QTY :Good Condition
Best Wishes!
Rotita.com, Monday, 11 November 2019 at 23:40:32 PM
• Rotita
A store credit of 35.06 USD was sent. Monday, 11 November 2019 at 23:40:32 PM. This problem has been resolved.
Dear Joanna,
I have contacted the financial department and they have sent out the store credit to your account on the website. You can apply it directly at the checkout page next time. Click here to check your balance, https://www.rotita.com/user.php?act=account_detail also you will get more information on how to use it here, https://www.rotita.com/how-to-use-the-balance-a157.html If you prefer a refund to your original payment account, please let me know, and then I will apply the refund immediately.
Rotita.com, Monday, 11 November 2019 at 23:40:32 PM

I have sent in several tickets to attempt to return my two items. The items arrived too late for my event, and of poor quality. I do plan on submitting a credit card fraud request because I did not receive what I ordered very poor quality. I also plan to complain with BBB because this company refuses to return my money. Your website is of poor quality and difficult to use as well . Please send me a label promptly so that I can return the items sent to me for a full refund.

I ordered two t shirts in xxl. When I tried them on, they were way to small.. I spoke to cust. Serv. And was told to look on my order and find a ticket. Well I couldn't find one.. She said no on your return package... I told her it wasn't my fault that the us company didn't the chinese people how america sizes go.. She said she would send me a postage free return label.. Than forgot about.. The instrutions to return items is so confusing and I couldn't get help for it.. Just the run around... I think they are a scam.. I've lost my money because I couldn't get the info I need to return.. I just got the run around on everything... I will never do business with rotit
A again!

I placed an order on August 18, for one
asymmetric Hem Three Quarter Sleeve Flower Print t-Shirt, Size M, Color Black, price $27.11, total order amount is $29.31 USD.
Order Nbr: W19008190555227069

I never received an email containing a package tracking number, but the receipt said
the latest delivery date would be Sept. 19. Receipt also said my payment was
"confirmed successfully".

As of this writing I still have not received my package. Please look into my order to see where it is. Thank you,
Tina Stovcsik 9/26/2019

I ordered two tops from Rotita. When they arrived, I opened each package and determined because of color, fabric or style, I did not want them. Each item was NOT tried on, and repackaged carefully.

Rotita is claiming that one of the returned items is stained and, therefore, a full refund is not available. Folks, this claim is impossible. The tops were not tried on and were not handled irresponsibly.

The company, in my opinion, is running a scam in order to not refund returned items.

purchased a bathing suit on on June 4 2019 recieved on July 6 2019 I didnt like sent back July 9 2019 the R#[protected] In#WWW1906042327105089 for the amount of$33.39 was sent to 8555 Tonnelle Ave, unit 301 North Bergen, N.J. 07047 the tracking # is 9400110200830289514423 package #0135322 it shows recieved but i have not recieved a credit my e-mail is marie.[protected]@yahoo.com please contact me to when this credit will be taken care of Thank you

I ordered 3 dresses & had to return them due to size issues. I returned the very next day I received them. I was told by the post office, that they will receive the parcel in 10 days. I was chasing them to see if they have received the parcel for nearly 6 weeks & After that they sent me message stating they can't refund me full & can't send the another size as the item was stained. I don't believe this, as I sent the items the very next day & Rotita has not been open and honest and didn't even bother informing me that they have received the parcel until I asked them!

To my surprise another message came through stating only £29 something amount was refunded and that too was on the rotita account & not in my bank account. Why refund on your store account? Are you that confident that even after your unprofessional approach, I would buy stuff again? The total amount I spent was £91.96 and I need full refund in my account the one I paid with and not on Rotita store account.!

However, on checking my Rotita account, there is no balance in my Rotita account. It seems they are there to extort the money from people.

I would like to know how to take this matter further as ultimately it is my hard earned money and I deserve the full refund.

Beware & don't order anything from this company. Horrible experience and ZERO customer service.

I purchased 6 bathing suits from this company Rotita.com on June 19, 2019 for a total charged to my credit card of $153.13. The first pkg with one suit came from Shanghai, China. The remainder of my order came weeks later from Yuzhen Business, 8555 Tonnelle Avenue, Suite 301, North Bergen, NJ 07047. One of the suits had been tried on as the hygiene strip in the suit had hair on it. Another was missing the bottom part of the suit. I attempted to create a tickets to return this order but the site kept crashing. Several attempts later I asked for a RMA number and address where to send these items for a full refund and can't get the info required to return and receive a refund. The entire process is extremely difficult and no rep to speak to in order to assist a return. Emails were exchanged but I still have these items that need to be returned with a RMA number and an address where to ship them, at my own expense. Also no receipt was included in any pkgs. received. This company is extremely unprofessional and make it extremely difficult to return and receive a full refund.